Bathroom are outdated and ac kept to the minimum. The staff was good they were some that went above and beyond but others were serious and not to friendly. The entertainment staff was great and motivated everyone to participate.

The hotel outside is really nice but the rooms are outdated. The service staff were really nice and very attentive but some staff at the bar and excursion office could have been more friendly. Also the last 2 days the rooms didn't get clean. Overall experience was good the entertainment was good. If they work on upgrading the bedrooms and bathrooms and encourage all the staff to have smile I will make a change to the next level.

Stayed in June 2023

Pools too warm to be refreshing. Bars only open at 10am even for soft drinks which could be self service like the restaurant.

Good size, comfortable room. Beach close and clean. Staff very helpful and willing to help.

Stayed in June 2023

the operating hours of food and amenities

the landscaping, the grounds and the staff!!! rooms were old, pool closed to early. food stopped at 10. entertainment was blah. the staff is what made me not complain because the facility itself was maybe for retires not empty nesters. I would not return but I will still hold faith in barcelo properties 🥰🥰

Stayed in June 2023

Great location and the beach is amazing. Great service.

Stayed in June 2023

The food in the buffet is good but needs more variety. Some of the staff are in groups talking instead of taking care of the guests personally I don't mind that, but I am sure someone will complain.

Mostly the location. It is a quiet resort during the week on weekends it gets overcrowded.

Stayed in May 2023

lack of Ala Carte availability

Okay

Stayed in May 2023

The room and the people clean up room

Beach so beautifull Room so so Pool was nice

Stayed in May 2023

An older hotel BUT A GREAT VALUE FOR THE MONEY. Also the restaurants tended to be full and there was a waiting list. Buffet as alternative was just ok.

Access to beach!!

Stayed in April 2023

The smell of the bed and pillows.

The pool area is wonderful.

Stayed in April 2023

The food looked pretty, but was very bland tasting, often cold and not freshly prepared. The restaurant staff was not very attentive. Several times I had to ask a 2nd or 3rd member of the staff for a drink refill or salt and pepper. Eventually, I found out where they were kept and just gave up and started getting up from my table and getting them myself.

Room was great. Beach and pools were nice.

Stayed in April 2023

Staff

Location

Stayed in March 2023

Rude staff, could improve food and the doors always had issues with keys.

Very good location, good entertainment ammenities

Stayed in March 2023

The food was cold in some of the restaurants.

Is a really good location.

Stayed in March 2023

Beach has a red flag, because the weather. Check in takes 1h and 15 minutes because a lot of guest and only two desk front employees. They has variety of food options, but the taste of foot was not good in lunch and dinner, maybe the oil the use to cook meals. it cause me indigestion. The bread's quality was poor, the do not have croissant option. Alcoholic drinks , bas quality, only local brands Too many guest, the service in main restaurant was very slow They do not have spa with climatized water (hot or warm) the night show a tainos theater was poor, only 4 dancers + 3 men dancers.

clean bed room pillows building pool

Stayed in March 2023

The room could use a makeover and the shower leaks all over the floor. The food was ok.

The location was great outside and the view was exceptional. The bed was comfortable.

Stayed in March 2023

The food is good

Was a nice place,

Stayed in December 2022

Wifi was poor

The property was just as described, the food was exceptional and so were the drinks! Lots of activities to ensure there was never a dull moment. All activities could be booked at the hotel which was extremely convenient

Stayed in February 2023

It is a place where there is a lot teenagers, so if you want take a rest it is not recommended, because there is a lot loud every moment.

it is a good a beautiful place, the rooms, restaurants, pools and beach are perfect.

Stayed in February 2023

food was bad. especially the Mexican restaurant was awful! building is old. they didn't change the towels in the room every day and there weren't enough

location is perfect! helpful staff!

Stayed in February 2023

WiFi was horrible, very slow. Definitely need to improve.

The property was very clean, and the entertainment at night was good. Japanese Hibachi restaurant was the best.

Stayed in February 2023

Buffet food not great, no a/c in rooms, didn't have the room we booked, long wait times for reservation specialty restaurants and only book on Sundays.

Good location, fun activities and entertainment staff (pushy at times for participation) sunshine and beach lovely.

Stayed in February 2023

bartenders 5 out of 10 are in a bad mood, and just give good treatment if you give them tips. I really had a bad experience with Yanira at bar in lobby two.

location, facilities

Stayed in February 2023

Shortage of pool towels. Hard to book the restaurants, only got one. A dangerous exit at one of the elevators, instead of flush with the floor, it had a ramp with a drop off at the sides. I stepped out and to the side to let others on and had a nasty fall. At 73, I'm thankful I didn't break anything There should be railings.

Stayed in January 2023

one elevator was out of service all the 4 days we spent there in the hotel

Was clean, well maintained

Stayed in January 2023

needs to be updated , better heating system plumbing need major up keep

it was private away from other hotels

Stayed in December 2022