It is a lower quality all-inclusive. If you're not an obvious foreigner like from Europe or US, staff tends to try to talk down to you. The showers had those half doors, so water gets everywhere. The AC didnt work that well in one of the rooms. They had a lot of vendors on the beach and they are quite persistent and will try to go for the kids. 6yr old got approached by a vendor on the beach with a bird and he touched it, next thing you know the vendor is asking for 100USD. Be aware of those vendors. The photos you see on booking.com aren't from the "family side" of the resort so don't expect your room to look exactly like that.

The beach was beautiful and it was a nice pool. The rooms were large

Stayed in March 2023

the TVs not working in the room

it was beautiful & clean

Stayed in April 2023

The distance of block 16 (where we stayed) is quite far from the main area, also somewhat loud during the day because it is close to the outside street where there are little shops.

Direct access to the beach, the various pools, the food at the buffet was good, the amount of shade on the beach, it was clean all the time, activities, the restaurants for reservation. Yandro at from desk was very helpful and attentive!

Stayed in April 2023

Nothing

Food

Stayed in March 2023

beach could be cleaned up a bit more

Beach and meals

Stayed in March 2023

The front desk super slow and not friendly. They keep harassing you to attend a meeting. We just wanted to relax but we got harassed all the time. The service was slow everwhere especially in the dining room. Kids playing with the food at the buffet table no one said anything. No hot water in our room for 2 days and nothing was done until we went to the front desk and insisted to be moved to another room. The snack bar was always missing food and the wait time was long .

The location of the hotel was good .

Stayed in February 2023

I didn’t like the food options, being a tourist location, you would think they would have more Americanized options! Also there weren’t many meat options at breakfast and maybe lunch and dinner for people who don’t eat beef or pork! Also we were there for 4 days and we should’ve been told that you have to make dinner reservations 2days in advance for the restaurants, therefore we would’ve been able to eat at 2 restaurants and not 1!!!

it was all inclusive

Stayed in February 2023

The beds where hard, the pillows seems old, the overall condition of the hotel needs a renovation, you can see a lot of old and corroded stuff. I stayed for 4 days and 3 nights and only managed to make a dinner reservation for 1 night.

The food was very good and the entertainment team did a fantastic job

Stayed in February 2023

The hotel no have more beds for the pool and internet bad

Stayed in February 2023

More variety of food we only stayed 3 days and would have liked to try something different, the line to get a sit down reservation was always long and the one time I decided to get into it, it too FOREVER to only be told they had nothing open that night.

We had some amazing experiences with certain staff members. Front desk staff Yeysen went above and beyond our entire stay, he was kind at check in and when he saw us again on the property asked how we were, even took a picture with us before we left for himself. Up at the coffee bar Norqueli was just fantastic getting me the drink I wanted and continuing to refill my cup! David and David on the dry side of the pool bar in the main area were both so happy to help we even got the David special... not 100% sure what it was other than yummy! We ate at the snack bar once that was ok, we didn't do privilege or adult only so part of the resort wasn't open to us, I kept seeing some super yummy looking tacos and guac which must have been from their snack bar. We ate at the buffet, food was good, but not alot of variety, loved that there was ice cream every night!

Stayed in February 2023

the bed was so uncomfortable, the room was nothing like the one I stayed in on the adults only side of the resort. The food was ok and the drinks were watered down. For the price I paid I expected more.

The staff was the best part of the trip.

Stayed in February 2023

Rooms have to be renovated, toilet did not work properly, phone did not work at all. Despite cleaning on daily basis rooms were dirty. Hotel is maximum 3 stars . Poor variety of food in general, some of restaurants were closed .

Good location only 20 min from the airport. Entertainments were quite good and well organized.

Stayed in February 2023

The AC in our room barely worked. The property talks about how they have multiple restaurants on site for guests to have dinner, but they are very limited. They were only able to accommodate us for 1 out of the 3 nights we were there. Limited seating around beach and pool area so you have to get there super early if you don’t want to lay on the sand.

great location. Many activities/entertainment offered throughout the week. Food was a solid 7/10.

Stayed in January 2023

booked the swim up room, was placed literally at the LAST room in the back of the resort which is a long walk from everything else on the property. especially when you’ve been drinking alcohol. also pool to swim up room wasn’t clean. ended up changing rooms with no problems, though we had to downgrade. overall the new room was good.

late night option for food, and drinks. swim up bar, and the night club was my favorites!

Stayed in January 2023

Our room haa problems with water leaking so it has a bad odour....but there are other parts of the resort that look new so l don't think they have the same problem

We loved the beach& resort....food and staff were ok, entertainment was fantastic!

Stayed in January 2023

no facilitan el proceso para reservar en los restaurantes

el personal es amable

Stayed in January 2023

We were expecting to enjoy the restaurants at the hotel but unfortunately 3 of them were close or fully booked, the lady at the booking booth wasnt really helpful she just helped people who offer an extra tip. Bathrooms at the rooms needs renovation. Housekeeping wasnt that bad but they always forget to leave the amount of towels need it in the room. 1 person to do check in is not enough for high season

Big rooms and close to the beach. Excellent service at the buffet and bars. The mediterranean restaurant was excellent! highly recommended!

Stayed in January 2023

personal checkin was very bad, service was very bad. The bed was terrible. water in the bedroom.

Stayed in January 2023

not enough chairs on the beach,, rooms were old and furniture was old. not enough light in the rooms. having to wait to book specialty restaurants

the variety of restaurants, the cleanliness and the amazing staff

Stayed in December 2022

a little outdated we stayed in VIP and the room and furniture was old and there was not enough chairs on the beach and specialty restaurants were not available every day

it was clean and had a variety of options for all kinds of cultures

Stayed in December 2022

the food was average, the buffet was good and has several option, but could be improved I don’t like the food at the different restaurants.

Hotel room was good, clean, good air conditioning, they clean the room everyday.

Stayed in December 2022

No working phone in room, AC problem throughout our stay moved from Room 4 days into stay. Very slow in resolving response. Buffet food mostly cold and reserved. Beach mostly covered in seaweed very hard to get to water and enjoy.

it was beautiful and offered a variety of things to do. Love swim up pool. Several pools to choose from. Desserts amazing.

Stayed in December 2022

fascilities are a bit old, the salesmen in the beach are pushy

staff is nice, food good

Stayed in December 2022

The front desk staff were not very friendly also my stay was for my sister’s Wedding and the “so called wedding coordinator” was very disorganized she did not do what she was asked of her. a total of about 10 rooms were needed in the same area and we were all put separate, when we arrived we had to all equally change rooms like 3 times because most of them were run down or had no ac. I waited from 4pm to 10pm to get a room

The servers at the buffet and the bartenders were amazing truly a pleasure to see everyday.

Stayed in November 2022

Front desk, Door key pad wasnt working properly. You can go only 1 time to the restaurant. No music at the pool.

The place is nice. Food was good.

Stayed in November 2022