I founded all that I could expect

It's not my 1st time to Punta Cana i found the meal there excellent and particular at Jewel

Stayed in May 2023

was better than expected especially for the price

Stayed in May 2023

The resort could use a snack for late hours not just have the room service available because it jams up and the wait time is 1 hour.

Stayed in April 2023

The food choices, they can do better the food options and taste. And could use more international food rather than just local options

The staff, the hotel grounds, the beach the bars the entertainment. Everything was beautiful and everyone welcoming. The outside of the resort is to die for, very beautiful. But the inside could use update.

Stayed in May 2023

Vacations are over

Great place to have a great getaway from the city stress

Stayed in May 2023

There was nothing I didn’t like.

I don’t usually give reviews but this place was number 1 out of all the resorts I stayed at in the Dominican Republic. Plenty of hot water.

Stayed in April 2023

Stated golf was within 3 km. It wasnt

Swim up balcony was priceless. Friendly staff not over crowded

Stayed in April 2023

Check out should be later in the afternoon

The Spa was fabulous

Stayed in April 2023

exotic birds, beach close to restaurants, great customer service

Stayed in April 2023

the bedrooms are a little outdated. but clean.

I loved the staff, the food and the pool.

Stayed in April 2023

Drinks are not good. Nor even a wine was good

Excellent food. Room service was great. Pool was awesome

Stayed in April 2023

The WiFi was in and out

The staff was friendly and cordial. The environment was clean and amazing.

Stayed in April 2023

The check-in process was tedious and took a extended amount of time

The property was newly renovated, and the staff was wonderful

Stayed in April 2023

I loved the staff, very polite and accommodating. The food was excellent and delicious. And the hotel is beautiful and has a tremendous pool and great drinks. Right now I'm scheduling my next stay. If you are looking for a place that has everything in one place, I really recommended this hotel. 🤗🤗

Stayed in April 2023

The taxistas and UBER SERVICIO SUCKS!!! ATM BROKEN. 🏧

Food, walking area , stuff

Stayed in March 2023

I love the interaction with nature with a beautiful landscaping.

Stayed in April 2023

far from the airport

service

Stayed in April 2023

they security st the pool are alitle rude

everything was very close to us

Stayed in April 2023

When a tourist visits another country wants to enjoy the contrys' cultures such as language and music . I asked the DJ in the pool to play a little salsa merengue and bachata and they told me that it's against the hotel policy to play Spanish music. I and others guess thought that the hotel is "RACIST" this is a Spanish speaking country and that makes it worse . They told me that if we want to hear Spanish music to wait till 11 pm at the terrace, we did and for an hour every one danced and had fun. Ps boring entertainment too quiet at the beach and pool area .

Food staff cleaness beach drinks pool bech environment excellent.

Stayed in March 2023

No dinner buffer offered although resort was not busy so sort of understood why. Lunch buffet food was not hot enough and many items were actually cold. Food selection was good though

Staff were incredibly friendly from the moment we arrived. Room was very clean and had a great view of the pool. Love that the pool ran throughout the property and every section was different so you could choose how quiet or loud you wanted it. The hibachi at the Jade restaurant was excellent serivng a ton of food.

Stayed in March 2023

Construction. Flooded bathrooms. AC not working. Took forever to get a new room. Restaurants closed. Sports bar closed. Nobody understands English.

Stayed in March 2025

Restaurants were different than advertised on the website and only one at the time open on each night. Resort seemed to be understaffed and was still under construction . Also the staff could not help to arrange any trips so we had to arrange everything ourselves

Stayed in March 2025

Unfortunately the food was terrible - I got food poisoning, so did my family.

The beach was beautiful, and the bed was very comfortable.

Stayed in January 2024

wifi connection room is old fashion/furniture, bathroom/

Stayed in January 2024

The staff were rude, the resort was closing due to renovations which is greatly needed, but from the moment we landed staff did not know whether we would stay at jewel punta Cana or jewel palm beach we spent 2 hours at the airport while staff tried to figure that out. We finally got taken to jewel punta cana and we were told the resort was running at 50% capacity, and restaurants and bars would be closing we were told we could switch to jewel palm beach the next day I went to reception to switch to the other resort, and then we were told we couldn’t transfer until Tuesday our travel dates were from the 5-12 so the move would happen in the middle of our stay, but with how things were running at jewel punta cana we decided to move anyway. The day of the move came, went to reception they told me they had no confirmation of us moving to jewel palm beach, they moved us anyway get to the Jewel palm beach they had no information from jewel punta cana about our move it took them 5 hours to get us a room, when we finally did get a room our patio door fell on my husband luckily he didn’t get hurt! Our bathroom door didn’t close properly, and the bed was broken! We pretty much lost 2.5 days out of our trip with all the running around, all the staff kept saying was that it wasn’t their problem! We received better treatment from staff at jewel palm beach, but by the time actually got settled there we only had 2 days left of our vacation. I feel like they should have sent us an email explaining what was happening before we went there, and they should have offered a refund. Our vacation is over now, and I feel like this caused so much stress on my family and myself.

The property grounds were beautiful.

Stayed in January 2024