Very bad smell in the room and two expensive for one night. I really don’t understand why I had to book 2 rooms when we were a family of only 2 adults and 2 kids. One would have been totally enough.

Well located

Stayed in December 2024

Expensive....

Stayed in December 2024

The manager was so helpful with our issues with the flight - made us welcome The room was amazing comfortable beds - coffee tea water

Stayed in September 2024

No comment.

Overnighted upon return trip through PUJ and before ground travel to capital city. Very convenient, great service and hospitality staff excellent. Will consider staying as part of internal tourism .

Stayed in October 2024

Excelente!!!

Stayed in August 2024

I liked everything about the establishment.

Extra friendly staff, clean, and inviting!

Stayed in September 2024

A small refrigerator in the room.

I enjoyed the Proximity to the Airport, the room was nice and clean. I did not like the fact that there was no refrigerator.

Stayed in August 2024

All aspects of the hotel were satisfactory. The rooms were well-maintained, and the location was ideal. The staff demonstrated exceptional kindness and attentiveness. The breakfast provided was of high quality. The proximity to the airport and the village was convenient.

Stayed in August 2024

Nothing to say

The front desk staff, Mr Steven’s is excellent. The restaurant is very good too

Stayed in June 2024

Excellent location, near to the airport. Great service. Excellent food. Staff very attentive. Very clean.

Stayed in May 2024

The menu is not vegetarian/vegan friendly, although they are accommodating. And the prices are high for the portions.

It's accessible for the disabled. The location is very close to the airport, shopping and restaurants

Stayed in May 2024

NO TIME TO STAY LONGER (GOIN ON A CRUISE) DID NOT GET TO ENJOY YOUR BEACHES!!!WHICH PEOPLE SAY ARE BEAUITFUL

THE BREAKFAST BUFFET AND THE OMELETTES WERE GREAT, OUR ROOM WAS SUPER MORE THAN I EXPECTED WITH THE LARGE WINDOW AND BATHROOM, YOUR STAFF WAS HELPFUL & WONERFUL, THE PEOPLE AT THE AIRPORT WERE GREAT I NEEDED A WHEEL CHAIR AND THEY HAD IT THEIR WAITING AS I GOT OF THE PLANE WAS VERY IMPRESSIVE YOUR SEVICE WAS VERY VERY GOOD WOULD LOVE TO COME AND ENJOY YOUR COUNTRY AND YOUR HOSPITALITY AGAIN

Stayed in April 2024

The shows on the TV were 96% Spanish. I do not speak Spanish so that made it hard for me. And the bar staff that night who disrespected me. And did not apologize. Besides that...it was excellent!! I wouldn't mention the bar staff but we have to let others know it is not nice to belittle people. The manager apologized on his behalf but he is a grown man to know what is right from wrong. He was a total ASSH$$E~~

"Oh my God! This place was awesome! It was very clean and the atmosphere was excellent. It was worth every penny. The breakfast was great. However, I did have one little problem with the bar staff who embarrassed me over my card not working at his machine. I felt very disrespected because what he said was incorrect, and he refused to apologize. But, overall, one bad experience didn't ruin my great experience at this place.. I want to state that my review will remain unchanged. The person in question was unpleasant to deal with. They lacked patience and did not know how to handle the situation at hand. It could have easily been resolved just by him taking the time to see why the card wasn't working at his machine. Instead, he was saying i was broke and i didn't have any money in the bank, Which was incorrect. I tried to say on my end the card wasn't even attempted. He was so arrogant. The front desk swiped the card in one attempt it went through Word-of-mouth referrals are very important. especially since language is a barrier. Regardless, it is never acceptable to insult guests in front of others. Moreover, in this case, the issue was with the staff member, as my card was functioning properly."

Stayed in April 2024

The only concern was the in-dining restaurant. However the manager addressed my concern and everything went fine. We were extremely happy and will stay here once again in the future.

The staff was friendly and professional. Some spoke English and some did not. Excellent location three minutes from the airport. Large outdoor patio alongside the pool.

Stayed in April 2024

Awesome

Stayed in March 2024

Room was too cold at 18 degrees c. Took about 7 hours to get up to comfortable 22 degrees. Soundproofing between rooms was poor. Loud neighbours.

Proximity to airport

Stayed in March 2024

My one complaint would be the breakfast, which wasn't very good

The room was comfortable. The staff was very accommodating and helpful.

Stayed in March 2024

The property was very clean. The staff was very nice. The restaurant was great.

Stayed in February 2024

Good location

Stayed in February 2024

Fabulous omelette 😋 Great breakfast Clean room Friendly staff

Stayed in March 2024

This is super minor but I would have loved to have a fridge in my room. They offered several complimentary bottles or water, and there were ice machines, but a fridge just makes it so much easier. However this is a very minor detail.

The staff were super friendly, checked me in 2 hours early, my room was HUGE. Their pool was super nice, clean, a great temperature. It was very kind of them to provide beach towels. As soon as I was at the pool they came out and asked if I would like any drinks or snacks, I felt very well taken care of. My whole experience was comfortable, relaxing, and at a very high standard. Top it off with a perfect free shuttle to the airport - where they made sure you were at the right terminal. I highly recommend this place.

Stayed in February 2024

Breakfast excellent

Stayed in February 2024

Blasting airco on 15 when I first got the room. Fixed shower head. Shuttle to a beach in construction without prior warning

Close to airport

Stayed in February 2024

Amazing and clean

Stayed in January 2024

Location

Stayed in October 2023