The people that constantly come up to you to do excursions

this is our 2nd time at impressive and i must say it was 2 different experiences

Stayed in April 2025

Nice location , very helpful stuff Elizabeth from from desk was very helpful spoke good English and helped a lot , Raph from room service, entertainment team was super super ,

Stayed in April 2025

This resort is beautifully laid out, with very nice pools and a stunning beach. The layout is very comfortable and convenient with easy access to the beach, pools and restaurants. There are plenty of sun loungers available and seating at the bars etc. The gym is excellent, we were very impressed with it and it was well managed. From what we can see there were excellent facilities for children and a good effort is made with evening entertainment / poolside activities etc. We had a wonderful stay but it’s worth keeping in mind this is not a ‘five star’ resort. There are a lot of staff so it seems well resourced yet it’s a very chaotic hotel. For example, it took over an hour to check in initially with no explanation for the wait. Other guests in the line got very angry about the needless wait, but it seemed to be the same every evening with long queues of new guests waiting at reception. It takes a long time to order drinks in the bars / restaurants, you usually have to ask many times and they often don’t arrive. On top of that, a lot of the staff are unfriendly. The food is mediocre and the drinks just aren’t good at all. The rooms are spacious and clean but basic and dated. There were repeated problems with the hot water in our room, when we contacted the front desk we usually got an indifferent response from staff, or were told someone would come and check but no one ever arrived. There were lots of different mix ups etc during our stay, it just seemed very disorganized. There was noisy construction outside the sea view room we paid extra for which on our final night went on during the night with no warning. At 1am we called reception about it and got an indifferent response, put on hold and then the line went dead, there was no mention of it at checkout. We really enjoyed our stay, it’s a beautiful location and very relaxing. With big improvements to customer service and the quality of the food / drinks, this resort could be excellent.

Stayed in March 2025

The beach on the left side near the premium area was a bit rocky, but that didn't take away from the overall experience.

We had an absolutely wonderful stay at Impressive Punta Cana resort! The staff were incredibly friendly and attentive, going above and beyond to make us feel welcome. The food was absolutely delicious, with a variety of options that exceeded our expectations. Whether at the buffet or in the reservation-required restaurants, the service was flawless. We had the pleasure of dining at The Grill, Japanese, and Mexican restaurants, and all three were outstanding, with delicious dishes that exceeded our expectations. Every aspect of our stay was perfect, and we truly appreciated the exceptional service and hospitality. Thank you for making our experience unforgettable! We can’t wait to return.

Stayed in April 2025

Reserving the restaurants was a bit hit or miss and the food not really better than the buffet, but this is a minor issue.

Our time was very enjoyable. The buffet always had many choices and was always good. The beach was nice and well maintained. The staff was always willing to help and there was enough to do on the premises when we weren't going on excursions to keep us occupied and entertained.

Stayed in March 2025

Bar drinks could be well improved and smoker areas better marked.

The staff were amazing and went above and beyond to make sure we enjoyed our stay there. A lot of parties, events, restaurants where reservations are needed. All in all, we were very satisfied with Impressive Punta Cana.

Stayed in January 2025

N/A

The location was very good. The resort has everything that we need. I liked the restaurants, the food, the pools. The entertainment team was amazing. I really liked the resort.

Stayed in February 2025

I am deeply disappointed by the way the arrival of a group of 900 teenagers from the USA to celebrate the sprint break was handled. From the day they arrived, they were partying, getting extremely drunk and being very loud, especially at night. The stay went from being peaceful to hell. Despite repeated calls to the reception staff, they did nothing useful to reduce the noise and specially to make the college kids behave in a decent way. What I thought would be a peaceful relaxing vacation turned into a desperate week of putting up with annoying disrespectful college kids. The staff, despite being "friendly" when complaining about it, hid behind the excuse that the college kids were very excited and that they would calm down as the days went by. This did not happen, to the point where a young girl, highly intoxicated by alcohol, tried to jump from the second floor balcony, generating a scene with screams and madness where security and hotel staff had to come and check on her. It's a pity that this beautiful Caribbean resort is turned into a low-quality-stay hotel by accepting this type of tourism by disrespectful guests.

The property was great. The staff were impeccable, very friendly, helpful and professional. The facilities were top. Several pools to chose from, very nice beach and lots of bars to get a refreshing drink at any time of the day. It is indeed the "dream" resort spot advertise. Except that it is not as empty as it looks in the photos.

Stayed in March 2025

We did have an issue with the bathroom. The glass was cracked at the bottom, and every time we took a shower, the bathroom would flood. This was inconvenient and should be addressed to improve the experience for future guests.

Our stay was spectacular! The service was outstanding, especially from the entertainment staff, like Will Smith, who is an excellent entertainer at the pool area. At the bar, Rainel, Immanuel, and Anthony were incredibly attentive and provided us with excellent service. We have traveled a lot, and they are by far the best we have ever been attended by. Our experience was even more special as we were celebrating my girlfriend’s birthday.

Stayed in March 2025

The one issue was at the end of our stay spring break started and there was a huge influx of college students, who were not always courteous of others vacationing.

We were very close to the beach, which was great. Employees were very nice and helpful.

Stayed in March 2025

The best part of the beach is on the right side, I would skip the left side as it's smaller and with several stones. A part that I liked all

I liked the excellent food at either buffet and a la carte restaurants. Really good quality. The service and attitude of the staff. Two special mentions, one for Danis one of the barman at the beach bar and another for Wilmer at the reception, outstanding service and professionality by both. Clean and spacious room, very comfortable.

Stayed in March 2025

I would improve the service at the Japanese restaurant. We dined there twice. The first time, there was plenty of entertainment (though the presentation was too loud), but less attention was given to the food preparation. As a result, the meat was undercooked and impossible to chew. The second time, the entire process was done in silence, with only a few comments in Spanish despite the multilingual guests. However, the food was prepared much better. We purchased The Hacienda tour at the resort for the day. Overall, it was a nice experience, but some aspects were disappointing. Having worked in the travel industry for over 17 years, including owning my own travel agency for seven years, I understand how crucial it is to present a product in a way that attracts customers—while maintaining honesty. For example, we were informed that they offer both large group tours and private ones. The key difference, we were told, is that private tours come with an individual transfer (for just our family of 4), avoiding multiple hotel pickups and drop-offs. However, what wasn’t mentioned was that the “private” tour actually consists of a group of 20 people, which is not truly private. In our case, our group even exceeded that limit, with 24 participants. The main activities, such as horseback riding and buggy driving, could have been much more enjoyable if they allowed for a faster pace without frequent stops. We’ve experienced similar tours in other countries where this was handled better. On a positive note, the photographer was fantastic—very friendly and did an excellent job!

The hotel's location is excellent, and the staff do a great job maintaining the property and surrounding grounds. The food at the main buffet is great, offering plenty of choices, though the selection remains the same each day. Nice cocktails, many options to choose from. I only didn’t give a 5-star rating for the room service because they didn’t vacuum the rooms, which is essential due to the sand on the floor. Otherwise, it becomes very slippery, so caution is needed

Stayed in March 2025

Nothing comes to mind

Friendly staff. Clean beach with security. Good food

Stayed in February 2025

When we got to our room it wasn’t super clean. The floor was dusty. Our room was in the ground floor with the entrance from the garden. And there was a small space in between the floor and the bottom of the door. It might be the cause of it. The next day it was properly cleaned.

The complex is beautiful. Lots of vegetation. Grounds are super clean and always cleaned during the day. The facility itself is nice, pretty big. The beach has long chairs, with a mix of shade and sun. The vue is breathtaking. There are different bars around the facility which is convenient when you get thirsty. Overall great place to stay and relax.

Stayed in February 2025

There was this constant division between Premium and non Premium guests. The food choice was very limited- especially fruits. Both the food and the drinks were very sugar based - mojito was made with 2 full spoons of sugar plus sirup. The beach and the water were rarely cleaned. The waiting for drinks at the bar was long.

The beach is amazing.

Stayed in February 2025

Food is really poor quality

The value for money is good

Stayed in February 2025

I think that for the price we have stayed in more luxurious places

I love the people inside the resort, lovely lovely people

Stayed in January 2025

The drinks are too sweet

Real bacon more often

Stayed in January 2025

The hot food at the International Buffet or any other Buffet was never hot. Could have had a better selection of fruit - did not see one banana or apple, and rarely saw pineapple. Could also have a better selection of "American" food for lunch and dinner. Did not like that you could not get alcoholic drinks (i.e,., pina colada, Miami Vice, etc. in the Buffet or Reservation-required restaurants.

Dinners at the reservation-required restaurants were great, except for the Tapas restaurant. Excellent amount of lounge chairs and umbrellas by all pools and on the beach. Our room was located nicely on the property - not too far from food, pool, etc.. All the desserts we tried were very tasty.

Stayed in February 2025

N/A

Very good location, staff was very friendly, amenities & food was honestly way better than expected. Easy to get around didn’t get bored. Lots of activities.

Stayed in February 2025

Definitely something my girlfriend and i did not feel comfortable with, was the music at the disco, as we are colombians ,we could understand is an international crowd therefore the music must be accordingly, however we expected to have more bachata and salsa music, going to dance pop, and electro music in DR is kind of dissapointed.(very personal point of view). Probably the best solution for that is to provide different atmosphere or discos according to the crowd, or simply create salsa night, bachata night something like that, per night. On the other hand, the sales harassment the guest are exposed upon arrival to the facilities, is unnecessary and stressful, the idea of having vacation there is exactly to avoid this type of approaches. Please is such a beautiful place do not let sales come first, i do work within tourism and cruise industry so i am aware of sales targets etc. Nevertheless respect should come first and be willing to understand that not everybody who made a reservation or spent a quality time there, is rich or have money to spare.

The attention given to the customer was superb, it was the very first international experience for my family and they did not want to leave the resort, honestly was beyond expectations,

Stayed in February 2025

No cabana except for platinum guest. Not a clean beach/water.

The food was the best part, easy to navigate since it is a smaller resort, the staff was all amazing, even the buffet was incredible. Best food at any resort yet.

Stayed in February 2025

Beach.

Room, staff.

Stayed in February 2025

Bar drinks were a bit too strong and I think some days the buffet was missing some variety.

Very nice staff and environment

Stayed in February 2025