When we got there they made us pay extra for our son who is 5. Booking said children prices were included. Please contact me.

So many restaurants and pools

Stayed in April 2025

Awesome

Stayed in March 2025

I would never stay at a resort that’s at capacity, the service was the worse! We had no rags. We never got a chance to eat at the steak house, or any other restaurant, wait was 2 hours! No reservations. They ran outa pool key cards for the towels. So when we got to the pool they gave us a very hard time tryn to get a towel. I think a weekly map of activities an times should be posted throughout the entire resort! Especially the color theme parties!

Rooms were very spacious, an clean. So many different restaurants and food choices to dine in at. Multiple bars as well. Loved the ice cream parlor. Beautiful distance to the beach.

Stayed in March 2025

The staff hardly spoke and english.

Food has no taste. Could have been better. Staff was very friendly and professional.

Stayed in March 2025

The dining aspect was a little chaotic, every night trying to find a table to sit at and get good service from the culinary staff was rocky, but we made it work.

Loved the room setup, 3 beds for our family was perfect, really appreciated it. The beach access was stunning and nice mix of pools for liveliness and relaxation.

Stayed in March 2025

Na

Beautiful gardens

Stayed in March 2025

Buffet was good (8) Dedicated restaurants food quality could be better (7) Evening entertainment (shows) could be better (7).

Excellent facilities, several pools, water park for kids, renovated room and beach is amazing.

Stayed in February 2025

Food too fade

The food wasn’t wow, but we loved what we ate at the Steakhouse

Stayed in February 2025

There could be better communication amongst staff when guests would like to create a reservation for a restaurant. My boyfriend and I were interested in dining at the steakhouse one evening and were told a reservation was not required before and even given a time to come back the next day. On the day of the reservation there was no table reserved for us and I had to get multiple staff involved just to get a table. A lot of staff mainly speak Spanish so it was hard at times to order food or understand what exactly they were trying to articulate. Some of the silverware and plates were not properly cleaned.

I loved that the staff were very welcoming. I was greeted with champagne and their native selection of beer. The property had RIU parties every other day, which was fun, but there was only one area designated for food.

Stayed in January 2025

Food. The breakfasts, especially, were a disappointment - food was cold and not well cooked. Bread items were served stale. Toasters didn't work. Fruit was very good, coffee was good. Lunch, other than the American Diner, was not well done. Food (hamburgers) was cold, bread stale.

The facility was very nice. Grounds were well-kept. Pools and beach were clean and very attractive. The American Grill, the Steak House, and the Mexican diner were all very good, but other than the American Grill, only open for dinner.

Stayed in February 2025

Food

New and clean facilities

Stayed in December 2024

no real complaints, would maybe try an adults only inclusive next time as we do not have kids and prefer a kid free vacation

great value for price, location is nice, staff is on top of keeping property clean. The rooms are nice - the wall in our room had some mold but we never addressed it with the property so can't speak on how they would've resolved. RUI Bavaro is good location for families - seems like the staff is eager to entertain kids and allow parents to relax. The beach was constantly being cleared of seaweed so that was appreciated. food is somewhat of a variety - wouldn't say excellent but on par with all inclusive foods.

Stayed in December 2024

The food is not as good as other all inclusive resorts we have been to.

It was very well staffed and clean. Housekeeping comes to the room 3x a day!

Stayed in January 2025

Incredibly important to install ATM cash machines in lobby or main area to service visitors so they can tip staff regularly. VERY IMpORTANT improvement!! Booking.com App booking children is Flawed and follow up with customer care and hotel failed to correct this application issue . Took 2 hours to check in our party !!

Great facilities and friendly staff .

Stayed in January 2025

The food at the restaurants was subpar, the staff was slow to get things like coffee, drinks etc..

Clean, spacious, attractive

Stayed in January 2025

Lots of pristine beach

Stayed in December 2024

The buffet was so so taste wise., they should work more on the quality than on the quantity. The staff always had mad faces, not friendly, sometimes i was afraid to ask for something because they will not answer or they will answer in a bad way. Very uncomfortable days….i was happy to leave. ( The guys at the check in and the boy from the bar with wheels in the middle of the lobby, are very friendly and nice). 👍

The room was big, comfortable and super clean

Stayed in December 2024

The food at most locations

The views, amenities

Stayed in December 2024

Grounds need to be fumigated !!! Came back home with ?more than 20 mosquitoes bites all over

New rooms, food was decent, beautiful grounds and diversity for adults and kids. Lots of pools

Stayed in December 2024

need bathrooms closer to restaurants

Stayed in November 2024

There's bugs in the room sheets and blankets my girlfriend got bitten by bugs

The food was good.

Stayed in November 2024

The hotel is well maintained but some areas smell like mold as the air is very humid. You should have a look into this; Staff were nice and friendly, but the service would be better if you tip them. Staff automatically would speak Spanish without asking if we understand; A gardener was “offering” us a coconut water and then asked for 3USD; Front/reception staff: needs to be improved. There was a misunderstanding about the Uber rides, if they could come into the hotel or not. They actually can come in. If you are coming into the hotel, you can use Uber X or Select. If you calling them, to leave the hotel, you can only select Uber Select. Uber X are not allowed; The Evening shows (after dinner): we found the boring. Needs to be more lively; The hotel doesn’t allow any visitors, even if they want to pay :( we had friends in other resorts, and we could only see them at theirs;

The resort is huge and well maintained. There is a lot of places, around the resort, where you can get food and drinks; The quality of the food was amazing. All very tasty. We’ve only been to the buffet restaurant as we wanted to try different food/styles. There are À Lá Carte Restaurants, if you prefer; The room as huge and quiet. We also had a mini bar for ourselves, including 4 big bottles of spirits; Staff’s quick service; The beach was the best part. We loved it!! So clean and tropical! We walked around the beach and all of them are really good; WiFi connection was pretty good; We came/went from/to the Airport via Uber, which was safe and pretty cheap. You just need to show your booking e-mail, at the main gate. The hotel’s water slides were amazing! We loved it. Also there is a 24h Doctor, Gym, Shop & Spa. You are also able to visit other Riu’s hotels, nearby. They are one after the other. Location: 20 minutes away from Coco Bongo and 30 minutes away from the Airport. There are tours available to purchase. Will defo comeback to Punta Cana, and stay with Riu.

Stayed in October 2024

They speak spanish to us even we told them we don’t speak spanish , I was Moroccan and they thought i was hispanic shame to speak Spanish

It was so clean !! And the service amazing nice staff

Stayed in September 2024

They need to adquire experience in the service. It is too new, there is so much to improve. There is no music at the pool and beach area, the employees does not know the places in the hotel(because they ahacw no training to know that information) Every employee work hard in their tasks but they need the enforcement of the leaders to teach them the basic for the success of the hotel.

Is pretty and comfortable

Stayed in September 2024