Ortiz Bilbao, Centro Histórico, 170130 Quito, Ecuador
#91 of 168 hotels in Quito
Guests' ChoiceBased on 78 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
9.2
Facilities
8.5
Staff
8.7
Value for money
8.8
Free WiFi
7.1
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End of dialog contentReviewed: 4 April 2025
Andreea
United StatesLived everything about it. Best hotel I ever stayed at.
Stayed in April 2025
Reviewed: 3 April 2025
David
United KingdomVery clean, well designed and comfortable. It’s is not practical to have a glass walled bathroom, no privacy, blinds should be fitted. We was charged an extortionate price of $33 for a bottle of wine in the roof top bar, the barman had to go to local shop to get it, we waited ages for him to return, the same wine was $2.99 in the shop, not happy !
Stayed in April 2025
Reviewed: 1 April 2025
Phoebe
United KingdomVery unusual and unique experience with wacky decor which was very fun! Staff were very friendly, breakfast was nice, the area was nice and quiet at night. There’s a good pizza restaurant nearby too! Comfy and warm beds, very clean and WiFi was good. It was nice having a big tv too. Highly recommend!
Stayed in March 2025
Reviewed: 31 March 2025
Norman
United StatesThe location, facility and staff were very good. We did not like having the same items for breakfast each morning. Secondly, the butter and jam brought to us at breakfast was used by someone else. Thirdly, we didn’t realize the hotel would charge us 15% to pay using our credit card. Fourthly, for us, the pillows were very hard and prevented us from getting a good nights sleep.
Stayed in March 2025
Reviewed: 31 March 2025
Eva
PortugalRooms need mainteinance Matress and pilows not confortable
Location and rooftop bar Good breakfast
Stayed in March 2025
Reviewed: 24 March 2025
Michael
MaltaThere was no safety deposit box in the room
We had a room on the top floor and these are very big. Huge TV and the bed was comfy. The area is actually very nice and we felt very comfortable even at night. The only time n Quito when we felt very unsafe was near the Hilton close to the market.
Stayed in March 2025
Reviewed: 16 March 2025
Oren
AustraliaEarly wake up by dtaff making noise getting bread delivery
Location big room
Stayed in March 2025
Reviewed: 14 March 2025
Benilda
United StatesI really can’t think of a negative thing during our stay.
It was located in the historic district of Quito and it transported you back in time. Their rooftop restaurant had an exceptional view of the city, especially at night.
Stayed in February 2025
Reviewed: 9 March 2025
Ivan
CanadaNothing
Room was very good and staff very helpful. Rooftop restaurant was excellent
Stayed in March 2025
Reviewed: 3 March 2025
Jenny
AustraliaSpent 3 nights here. Newish hotel in old town. Beautiful old building that has been renovated with care. Comfortable bed, good bathroom with plenty of hot water. Breakfast was included and tasty. Rooftop dining area and bar has amazing views over old town . Communication with staff difficult if you don't speak Spanish. Close to shops and squares but not as central as some other hotels. Located up a dark street if walking after sunset. No filtered water available in rooms.
Stayed in March 2025
Reviewed: 27 February 2025
Mikhail
Ecuadorthe internet in the hotel does not work
very nice hotel for little money! great view of the city.
Stayed in February 2025
Reviewed: 24 February 2025
Rachael
United KingdomAll hotels should have a water filter machine for free refills #plasticfree Wifi was a bit crap. No tea/coffee making facilities
I stayed here twice. Staff were great, especially front desk, Denis and Melvin. Good location. Good breakfast. Staff went above and beyond for me. Rooftop bar was fun.
Stayed in January 2025
Reviewed: 22 February 2025
Christine
CanadaNoisy street and reception area.
Nice hotel and walkable distance to the squares and the Bascillica. Rooftop bar had a great view, especially at night.
Stayed in February 2025
Reviewed: 21 February 2025
David
CanadaFor such a classy hotel, I would expect at least a bottle of water in the room. When I asked, I was sent to the (very cool) roof top restaurant where I had to purchase water bottles. Also, only two old bath towels were in the room, no hand towels, etc. Cheaped out on extras I would expect here. We also had a very early flight and tried to get some evening rest, but the creaking wooden floors above us didn't allow for much peace. I would ask for a top floor room or an empty room above if you are a light sleeper.
Beautiful character building with modern touches. Big comfortable room.
Stayed in February 2025
Reviewed: 21 February 2025
Jane
CanadaThe staff needs to understand that their job is to be pleasant to the guests. Only 1 young fellow was friendly. The rest almost ignored the guests
Location
Stayed in February 2025
Reviewed: 17 February 2025
Will
United StatesThe towels weren't ready, so we had to wait over 30 minutes after checking in before we could take a shower
The building and room are beautiful
Stayed in February 2025
Reviewed: 16 February 2025
Marcela
SlovakiaThe toilet brush was missing, the towels were old and leaky. Breakfast was average.
Good location, nice equipment. Fantastic roof top bar.
Stayed in February 2025
Reviewed: 15 February 2025
Oren
AustraliaLocation and style
Stayed in February 2025
Reviewed: 11 February 2025
Mariana
SlovakiaWe loved this hotel! Location in historic centre of Quito, ca 10 min walk to the Main Square. Clean and cozy room, comfy bed - we slept like babies. The rooftop bar had the best views on Quito.
Stayed in February 2025
Reviewed: 9 February 2025
Shelly
CanadaBeds were a little hard. You could not get coffee until 8 am, when breakfast started. Breakfast was the same everyday, which was excellent, but some variety would be nice.
The location was super, the staff were very friendly and helpful and the view from the restaurant was spectacular! Definitely recommend and we would stay here again in an instant! Wonderful experience.
Stayed in February 2025
Reviewed: 8 February 2025
Florent
FranceBreakfast could be more elaborate and service at the bar quicker.
Decoration and room comfort are incredible ! The 360 view at the restaurant too
Stayed in February 2025
Reviewed: 7 February 2025
Rafał
PolandBest guard ever - Obi Wan 🐾🐾🐾
Stayed in February 2025
Reviewed: 7 February 2025
Tom
United StatesNothing
This is a fantastic historic property that has mega abundant class! My room was spacious, classic and modern together. The patio restaurant is extraordinary. I truly hated to leave that view. The staff is very accommodating & professional!!!
Stayed in February 2025
Reviewed: 6 February 2025
Oleg
Israellittle improvement of the breakfast will be nice
Nice hotel located in historic center of the city, clean and comfortable rooms, very helpful staff, many good restaurants near by
Stayed in February 2025
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