Everything was great!

Stayed in April 2025

All good

Stayed in April 2025

Outstanding customer service and facility. Comfortable and clean hotel and convenient location.

Stayed in February 2025

There was a private event in one of the restaurants one night, with guests attending that function being loud and rowdy, disturbing our sleep.

Particular shoutout to the staff at Itza Hotel, they were so helpful with all sorts of things. From restaurant and activity recommendations, to booking spa treatments, and sorting out after hours snacks. They were so kind and lovely!

Stayed in March 2025

No negatives

Well appointed. Great location . The room was very big and very clean. Beautiful decor. The rooftop is amazing. The view of the cathedral from the rooftop is breathtaking and the restaurant decor is beautiful resembling a high end restaurant in Paris.

Stayed in February 2025

Cleaned,comfortable,excellent service. I will definitely book again 100% recommend 👌

Stayed in January 2025

Excellent location. Comfortable room… friendly staff

Stayed in January 2025

The stay could have been great but staff is very inexperienced. Restaurant on top great restaurant on bottom the men need to be trained

Stayed in December 2024

Gorgeous! So elegant and regal. And the staff- especially Christian at the front desk- are top notch.

Stayed in September 2024

Liked everything

Beautiful property and centrally located. Wonderful staff.

Stayed in August 2024

Beautiful architecture, wonder staff, world class amenities.

Stayed in July 2024

Not by any means the fault of the hotel, but be aware if going soon there are rolling blackouts in Cuenca April 24.

Gorgeous large rooms with great amenities. Helpful staff. The location is excellent, one block from the main square. Breakfast was excellent, and I enjoyed the rooftop bar as well.

Stayed in April 2024

Excelente la suite presidencial.

Stayed in February 2024

Nothing.

New, clean and good location.

Stayed in December 2023

We had interior rooms and they were a little too hot a night and a little loud

Beautiful colonial hotel, amazing location downtown!

Stayed in January 2024

Rooms didn’t have a/c. Weather changes constantly and it can get hot. We were provided with a fan and it was a lot better.

Clean and pretty. Staff was nice and helpful.

Stayed in December 2023

Beautiful decor, amazing staff, excellent food and drinks. Top tier and overall wonderful experience.

Stayed in November 2023

The construction was not fun but also was not anyone’s fault- timing!!! The hotel and the staff was wonderful! Service was awesome and I will return again.

I had 2 reservations- first one was excellent- price was fair and we had excellent views- second reservation was for the twin beds since I was with my sister- view was not as great and there was construction going on which was a bit noisy- aside of that everything else was wonderful

Stayed in November 2023

Modern Clean and everything needed to have a pleasant stay

Stayed in October 2023

Location is excellent to the main attractions of Cuenca. The rooftop cafe has a wonderful view. The staff were super attentive and happy all the time. Always helpful and seemed to really like their jobs and interactions. Rooms are quiet as double glazing keeps the road noise out. All furnishing and appointments high end. Bathroom great. Food was great. We ordered room service breakfast as with an infant it was easier and was fresh and delicious.

Stayed in September 2023

we didn’t like the food on the roof bar!

Amazing hotel. Situated in the center of the city! Staff are so acomodating and friendly! Facilities are comfortable. Bed, pillows were so fantastic. Breakfast has no wide choice but it the same in all Equador.

Stayed in August 2023

Nothing

Friendly and attentive staff, fantastic breakfast and very nicely decorated a spacious rooms. Extra reading room on ground flour. All right in the old city centre.

Stayed in August 2023

a bit noisy. the central staircase carried noise up and down. The key for light situation was pretty bad. even with the key in the slot, we needed to be able to turn the main light off and leave the key in the slot so that we could turn on lights in the bathroom. Not a great design.

beautiful hotel right in the heart of the city. Easy walk to many places and great staff who were able to guide us to where we needed to go.

Stayed in July 2023

The first night we had an issue turning off the lights because we couldn’t find all the light switches - a couple of key ones were located waaayyy behind the headboards for the beds. Someone had to come up from reception after 11pm to help us find them (reception didn’t even know where the light switches were, because they were not in a logical location). The issue was eventually resolved, and the hotel apologized, but at a hotel of this level (and price!) you would expect important details like this to be up to par. As others have also mentioned, the window and door of the room are not soundproof, so we could hear some noise from the street and the lobby. It wasn’t overwhelming and mostly subsided shortly after midnight (on a weekend), so we were still able to sleep, but better insulation would help. Finally, the beautiful bathroom had a heated floor, which we loved, but it basically took all night to heat up to a noticeable / pleasant temperature, so that seemed a bit inefficient.

The location was great, the breakfast was amazing, and the decor of the hotel was just lovely. The staff were super friendly and helpful.

Stayed in July 2023