huge room, good location, excellent breakfast

Stayed in September 2022

Loved everything

I like everything about this hotel!

Stayed in October 2022

By Ecuador standards this is an exceptional hotel. We were in the second tower, with an ugly view, but it was quiet and very comfortable. The ground floor has many small shops, a park immediately across the street is worth walking in relaxing in, and restaurants are in easy walk nearby. Recommended.

Stayed in October 2022

a litle noise room becouse the air conditioner

Great breakfast

Stayed in August 2022

This review has been hidden because it doesn't meet our guidelines.

la atencion de las chicas de counter excelente

Stayed in August 2022

Housekeeping. Upon arrival (4 of us) we had only 2 towels in the room. Had to ask for extra two towels. Also, somehow, our room was not cleaned the next morning and I had to ask for fresh (dry) towels again. Not a big deal, but in a hotel like that you do expect daily housekeeping service. Also, the rooms felt very baren, since there are 4 white walls with not even a splash of color: a nice art/wall decor/pictures would be nice.

The hotel is centrally located: it's overlooking Iguana Park, and only 3 blocks from Malecon. Not sure why people call the area around the hotel "unsafe" zone. It's totally safe and it's what real Ecuador is. If you feel so unsafe around the hotel, than may be you should stay home and travel from your couch by watching Travel Channel. The hotel is absolutely gorgeous and everything is by European/American standards: from English-speaking staff to the amenities (great A/C, fast internet, strong unlimited hot showers). The beds are super comfortable. The breakfast was the best in whole Ecuador: it's buffet style breakfast with multiple options for hot dishes (omelletes, tamales, sausages, potatoes etc etc), cold cuts, fruits, cereals, sweets etc etc etc. Plenty of options. I was really impressed.

Stayed in August 2022

no television in english

breakfast

Stayed in August 2022

The customer service here is very very good. It's safe and convenient. I came here alone and was a little worried about the safety problem. But when I came here, all the fear gone away since I met Cesar Arriaga. There is one photograph of him on the official website of Unipark Hotel. Thus, when I enter the hotel and saw his smile face, I thought I went to a friend's home. The feeling is so good. Also later, Cesar Arriaga provided me with a great help. He is so nice. Also, Simon is very good and full of patience and responsible.

Stayed in July 2022

The lunch buffet could have been a little more affordable in comparison to what it cost to eat out.

People are very friendly.

Stayed in July 2022

It’s cleanliness and it’s overall central location for site seeing as a tourist.

Stayed in July 2022

Excellent

Stayed in June 2022

The location is not the best since it’s part of downtown and it’s not in a safe zone.

The hotel is very nice and the staff are super nice and friendly. The room I got was amazing with a wonderful view to Rio Guayas.

Stayed in June 2022

no gym and no pool

I went to this place and I didn't like it so they transferred me to the Pro Verde hotel which is the big one. Be aware that gym is under construction and no pool but they were professional and sent me to the main hotel.

Stayed in June 2022

I have no negative comment

excellent location, confortable room, restaurant has very good food and very nice staff

Stayed in May 2022

NA

Helpful staff

Stayed in April 2022

Very comfortable room, breakfast was excellent and the staff was very helpful

Stayed in February 2022

The room was smaller than average. Finally and most importantly, access to the room was very inconvenient because of the unusual layout and design of the hotel, which is incorporated into a shopping hall.

The sheets and pillows were very comfortable (which is a plus for me). The location was also a bonus as it was close to places we needed to be. The highlight was the Spectacular Breakfast Buffet that was included in the price! Additionally, dinner at the restaurant was terrific.

Stayed in April 2022

No crib available for our little one.

Breakfast and quality of food at the restaurant was excellent. Big rooms. Good service.

Stayed in April 2022

The hotel keeps charging me $36 for something… I paid it once I paid another 18 for something plus the room which was normal someone is scamming my card

Comfy

Stayed in February 2025

Front desk staff were limited in their English language proficiency on this stay. Did not understand what I was trying to tell them. I speak good English. A couple of the employees in the restaurant had better English than the front desk clerks. Had nice room location on 10th floor overlooking the Park. But pillows were hard and uncomfortable. The three dispenser bottles in the shower for shampoo, soap and conditioner had defective pumps. The ac temperature control was broken. Once you turned on the AC it was frigid at the lowest setting. The temp control knob was broken and spun freely without traction.

Excellent restaurant on premises. Good food for all meals, including breakfast buffet.

Stayed in January 2025

Unfortunately, there was a very loud party on the third floor, and we were staying on the fifth floor. It made it impossible for us to sleep. We called the receptionist during the night to request a room change, and while she assured us she would look into it and call us back, we never received a follow-up. As a result, we couldn’t get any rest. I strongly suggest avoiding hosting parties on floors close to where guests are staying overnight, as it significantly impacts the experience for those trying to rest.

The hotel is very well-located, right in front of a beautiful park where you can see plenty of iguanas! Nearby, there’s also the famous Cathedral, which is a must-visit. Our best experience, however, was meeting Fatima, the lady at reception. She was exceptionally professional and went above and beyond to make our stay enjoyable. The day after, after the party incident, which disturbed our sleep, she sincerely apologized for the inconvenience, allowed us a late check-out so we could rest, and even arranged a taxi (for free/no payment) to the airport for us. Fatima is truly the star of the hotel! She approaches every problem with a solution-focused mindset, and her efforts are greatly appreciated. I hope she gets the promotion she absolutely deserves!

Stayed in December 2024

Well, I ended up paying more than the rate set on the page for a tiny room with terrible review.

Breakfast was amazing, room temp on fleck.

Stayed in December 2024

Comunication! The people at UniPark did not contact us about having NO ROOM FOR US after 12 hours of flying and taxis to get there.

They did not have a room for us and sent us to a better Oro Verde hotel nearby.

Stayed in October 2024

Still no bacon (as they used to have.) We got our own coffee, not waiting for the staff. One paper napkin, though I gazed at the cloth napkins saved for lunch and dinner service. You now have to pay about $15./each to your room rate, for the breakfast.

There were some choices. It was fresh. Nice coffee. The omelette station was operational.

Stayed in December 2023