This review has been hidden because it doesn't meet our guidelines.

The location

Quiet, comfortable and the pool Also the vintage decorations

Stayed in August 2023

Everything

Nothing

Stayed in August 2023

My room was filled with bugs and small spiders

Nothing

Stayed in August 2023

Air conditioning system was not efficiently

Breakfast

Stayed in August 2023

Nothing

Everything was really good

Stayed in July 2023

*At first a I've booked a room with broken AC and I tell them about it , they send 2 service workers to repair it and they were unprofessional and one of them was disrespectful and slammed the door in my face , so the reception kept stalling me and trying to put the blame on me as i dont know how Ac is working, so i called booking.com customer support twice after that they changed my room to one with working Ac , later on one of the workers in the hotel told me that the reception knew before I checked in that the Ac wasn't working in room 430 and they let me stay in it despite that , so this is was disrespectful. *Another problem about the vat refund they told me that I should get my vat from booking.com and booking.com says get it from the property, so the hotel swallowed around 50 usd vat , and My stay was short and I haven't got the time to call the Egyptian government about the vat refund , so they will take your money with no vat refund. *The location of the hotel in the worst neighborhood of Cairo , very crowded street , unbelievable traffic jam , very popular and uncivilized region and the road parallel to it was closed for construction so transportation was difficult and attractions near by. *The hotel needs renewal as the design is old and weared out *The rooms needs so many maintenances and renewal like my new room 121 the ac controls is broken so I can't adjust the temperature.

room service was excellent quite hotel allow food and drinks in the room good breakfast

Stayed in July 2023

Staff slow

Air conditioning is bad

Stayed in July 2023

the location was nice and decent

Stayed in July 2023

the staff was nice friendly and helpful

great

Stayed in July 2023

Customer service is very poor,

Nothing

Stayed in July 2023

nothing

very bad place. hard to find a room without defects. Fatal defects like the infrastructure is almost damaged. AC is not working at many rooms. This is a horrible place to stay.

Stayed in July 2023

eve thing was good nothing was bad

everything was good as it was shows.

Stayed in June 2023

Restaurant, services, pool, entertainment, staff

Bed AC

Stayed in June 2023

Wifi very bad very boor very week

Everything at the hotel was perfect starting from the reception until we had left the hotel the only concern 😟 was the WiFi signal it was very weak very bad even after we informed the reception I just got an Egyptian Sim card to fix that issue to avoid any disturbing of my travel

Stayed in June 2023

The property is old, the air conditioning was very poor and the controller is not working, despite the voice is very high. Additionally, the WiFi is not working at all and the room has no wifi. The other facilities are really old and the bed is sooooooooo old and not comfortable.

Stayed in June 2023

Late check In.

Everything in the hotel.

Stayed in June 2023

everything worst

Nothing to like

Stayed in June 2023

Bad location Dirty around Old

Nothing

Stayed in May 2023

no wi f

summing pool

Stayed in May 2023

Poor wifi

This is the second time in this hotel.. I love it 👍

Stayed in May 2023

1. no internet connection in the rooms at all. whoever I spoke to had the same problem. the internet only worked in the lobby (not even at restaurant for breakfast. 2. breakfast was shocking. very poor, for the price you pay for breakfast at the hotel, go and buy food from the street. good I ate everywhere else was absolutely amazing. 3. location isn’t great, too far from pyramids, Souk and other tourist attractions 4. it wasn’t clean. it was dusty and dirty on surfaces.

the staff were nice, they knew the facilities were bad and didn’t argue with you.

Stayed in May 2023

Breakfast is terrible.. it's mostly dry tasteless leftovers. I was worried I might get typhoid or food poisoning Also the furniture is verrry very old.. i don't think they changed it for the past 50 years

Nice pool especially at night The staff are welcoming The bedding looks good.. pillows are not comfortable though

Stayed in May 2023

I had a very bad experience when the pathroom door has been locked and broken while I was inside

It was comfortable

Stayed in May 2023

At check in was told I paid Egyptian price so I had to pay extra which I was not expecting. This could be the fault of booking company but not sure. My taxi driver said hotel in a poor run down part of city and was afraid to leave me there, he asked me if I wanted to go to another hotel. The pool was under repair, so by the time it was fixed and filled I only had 1 day to use it but water was very cold. Road outside hotel was in bad condition and I fell into a hole and badly sprained my ankle, which was swollen for 2 weeks. Staff at restaurant were helpful and filled bag with ice. Hotel on one way street which made it difficult for tour operators picking me up. I dont like writing bad reviews but this is my honest experience.

Staff were very friendly and accommodating, room was large and had fridge, bar area, view of pool

Stayed in March 2023