The hotel are divided into 2 parts , the old part with very good views and large halls however the rooms and bathroom are very old , alot of things needs fixing , ex: tap water, AC, the door......etc the other part is the new one and called the luxury hotel, although it is super new and modern, however they are working with very low power of staff, the food are very poor in both restaurants and needs alot of care for the taste and quality . In general the hotel is very good incase you don't care about food menu.

The hotel is a very big resort with lots of activities, aqua parks for adults and kids, very long sandy beach and the animation team is really good and able to entertain us and my kids very well. The staff is responding to any complain and try to satisfy us as much as possible

Stayed in April 2023

Everything is fine

Everything was top notch. Variety for both adults and children. Everything is fresh, freshly prepared. Many dishes are prepared right in front of you. Good European quality.

Stayed in April 2023

Well well well where do I start ... First of all this hotel is nowhere near 5 stars. I would give it 1.5 stars tops. Although the rooms are quite spacious they are filthy, the bathroom is about 2 square meters and the shower is so badly designed - when you take a shower everything gets covered in water. Also, the bathroom is super dirty, you can see it hasnt been cleaned properly in years, there is limescale build up from like a decade! The room itself is a good size but the beds are not that comfortable, furniture is outdated, not sure how some people in their reviews said that their room was modern. It felt like 1985 when I first walked in to my room. The remote control for the TV and also the telephone were so dirty and greasy I didnt even want to touch them. There is no mini bar in the room, no slippers, no bath robes, no proper toiletries and only a small roll of toilet paper in the bathroom. The housekeeping service is hit and miss, once you may get no toilet paper but clean towels, another time you may find your dirty towels folded nicely but extra toiletries. Feels like this hotel is cutting costs left right and centre, their rating is aboslutely misleading and, having been to many hotels in my life, I can safely say this was the dirtiest and most unpleasant hotel Ive ever been to. The pool is dirty although cleaned every day, very cold and there arent enough sun loungers around it. If you are not there by 9.00am you probably wont be able to find anywhere to sunbathe. Food is not nice. Bland, almost no protein, no condiments, leftovers are being used throughout the day, cucumbers from a couple days ago are mixed with yoghurt and served for dinner, not much variety whatsoever, all inclusive should mean all inclusive and not 'pay extra for strawberries' kind of thing.

Not much, pictures on booking.com look good and that's about it.

Stayed in April 2023

The food variety not more

The staff was very helpful and professional special Hadeel customer relations and omar in reception They made our stay amazing 😍 And the animation team And the beach is clean And amazing aqua for our kids

Stayed in April 2023

Cleanliness was poor and our room too.

We stayed at the V and the food variety em was great, perfect location and nice environment at the hotel.

Stayed in April 2023

Terrible hotel. It's very dirty, sheets are yellow and stained, furniture is old and dirty and a lot of dust everywhere. The ceiling in the bathroom is rusty and the shower is full of mold. I have complained to the hotel manager and he offered me an "upgrade" to a premium room. I saw the room , it was recently renovated but the bathroom was the same, dirty and a lot of mold. Then offered me a third room with a "better view " but dirty like the first one. I asked the hotel manager for a clean room with a bathroom without mold but he couldn't provide me. I think all the bathrooms are dirty. I lost a day of my vacation seeing other rooms and complaining and I was not alone. In the reception,in the same time was another 3 families with the same problems. The mold in the bathroom scared me the most because I have a one year old baby girl and I know how bad for a baby's health mold is. You (traveler) don't have to believe what I wrote above, it's enough to see the pictures. So don't be fooled by the small prices, this hotel is not even close a 5 Star hotel.

The employees are helpful and try to make you feel good. My 1 year old daughter loved them.

Stayed in April 2023

The off-site restaurant food at the Italian and Mexican restaurants were not up to the excellent standard of the hotel buffet food.

We stayed at The V Luxury Resort which is the sister hotel of Pyramisa. It was amazing. The food, rooms and staff were all excellent. Some staff went above and beyond, such as Mohammed in the restaurant. The resort is extremely well located for long walks by the Red Sea. Weather was bliss!

Stayed in April 2023

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all

Stayed in April 2023

Nothing

All the staff is friendly and helpful.. the wide varierty of food is also amaizing.

Stayed in April 2023

Excellent food, several kinds of dishes and abundant portions. Very kind staff. A special thank to Kaled for his kindness. The rooms were nice and clean, restort services were perfect.

Stayed in March 2023

The best 👌 hotel in sahl hashesh and excellent service perfect 🥰 staff at reception clean rooms and bathroom was very nice

Stayed in April 2023

I extended my stay at the hotel for an additional two nights, which required me to switch from my initial room to Section B, where some maintenance work is taking place. However, I have to say that in the current situation, the rooms in this section are not up to par with the hotel's usual standards, and they feel more like 3-star accommodations. There are no nighttime activities for adults at the moment, and the activities that are available seem to be more focused on entertaining children.

I loved everything about this hotel, especially the staff. I would like to give a special mention to Nisreen. The beach is beautiful and has a restaurant and facilities, while the swimming pool is distinctive. The food at the hotel's restaurant was delicious,. And don't forget to save room for dessert - the chocolate lava cake was to die for!

Stayed in March 2023

Bad Wi-Fi

Room number and staff kindness

Stayed in April 2023

The bathroom was very old and damaged. The door did not close. The shower was a bit tired.

Amazing beach and crystal clear water. A lot of corals and colourful fishes-Just buy a mask and go snorkeling. The staff are amazing and very friendly. The food is good and a lot of variety. We had room with pool view and it was superb. The location of the hotel is exceptional in the best area-Sahl Hasheesh.

Stayed in March 2023

Excellent hotel

Stayed in March 2023

The hotel was 3 stat not a 5 star hotel

Stayed in March 2023

The facilities are pretty old and they need serious renovation. As well the rooms we initially got were different than the photos on booking. After complaining we received other rooms in the renovated part of the hotel. I would say the photos here are misleading. The quality of food is not good but it’s passable. They have other restaurants that have better food options. The bathrooms in the renovated part of the hotel are not in a good condition as well. There is mold and rust on the showers and the ceiling. On the other hand, I wouldn’t say the hotel is a 5 star one based on the rooms, the facilities and the food and compared to other 5 star hotels I’ve been to. I would give it 3 stars.

The resort is in front of the sea and they have their own beach. The staff is really kind and helpful, always caring how is your stay and if you need something. We had a few complaints regarding the rooms we were accommodated at and about the quality of the food. They found solution for our issues in order to make our stay comfortable. I want to express my special gratitude to Nisreen (Guest relation) who helped us with changing our rooms and providing us other options for the meals.

Stayed in March 2023

Entertainment could be better, full shows could be put on.

Great facilities, great choice of food, very pretty. Staff could not do enough. Had a delightful stay.

Stayed in March 2023

- Check-in took over 2 hours, they sent us for lunch to kill time but they had stopped serving. - The first room they offered stank of cigarettes. The second room was covered with damp on the walls. We were finally offered a room in the "new" half of the hotel but there was construction happening just outside and all day you could hear a pneumatic drill. - We had booked for a couples get away and the room had 2 single beds which they pushed together leaving a noticeable ridge in the middle. The management told us they don't do double or king beds even though it was an option when booking AND WE SAW ONE IN ANOTHER ROOM! - The room had a broken telephone so we couldn't call reception for anything, we were told many times they would fix it and nothing happened. - Asked for an iron everyday and it never came - The shower wouldn't drain so you'd have a pool of dirty water around your feet. Also the water in the shower was cold even though the sink tap was fine. - They said they don't give slippers but after complaining we've seen other guests wearing them they got us some - The pictures of this hotel are very deceptive. Apart from the dinner hall nothing about this hotel says 5* OR all inclusive. - Most of the snacks and drinks around the premises had to be paid for separately and whilst trying to relax on the beach you'd be hassled by MULTIPLE salesman trying to sell you various excursions. - The main kitchen was decent minus the two hairs I found on my meat one day, but the restaurants are not worth booking. We went to the Mexican and noticed everyone sending plates full of food back, we thought surely it couldn't be that bad. But it really was lol - During check out they were extremely petty over checkout times and TOWEL CARDS! threatening to charge us for them We got apologies for all the issues and nothing else.

The communal areas like the lobby and dining spaces were nice and the food in the main kitchen was decent. The location was also good Sahl Hasheesh is a gated area, but pyramisa is probably the worst hotel in the area

Stayed in March 2023

wifi not good and the beach toilet was not the same clean as the rest of the hotel facilities

nice and clean fancy hotel. friendly staff specially Nisreen..Great service and good food quality

Stayed in March 2023

Noting at all , all of the things were great.

Friendly and very helpful staff , always smiling and sharing positive vibes. Clean place and rooms. Very delicious food with enough varieties. Pool , beach, and Aqua Park are amazing. Very comfortable stay. Highly Recommended.

Stayed in March 2023

everything

nothing , I wanna some contact me , I’ve big problem with hotel & I’m escalating to the police

Stayed in March 2023

the location of my room to far from the facilities

the staff very friendly specially Mohamed the cleaner .!

Stayed in March 2023

I recently had the pleasure of staying at this luxurious 5-star hotel and I can confidently say that it exceeded all of my expectations. The hotel is highly recommended for anyone looking for an unforgettable stay in a beautiful and elegant setting. What made my stay even more special was the exceptional service provided by the staff, particularly a young lady named Nisrien. Not only did she warmly welcome me upon my arrival, but she also upgraded my room to a higher category, which made my stay even more enjoyable. Throughout my stay, Nisrien made sure that all my needs were met and that I had a comfortable and relaxing time. Her friendly and professional demeanor truly stood out, and I felt like a VIP guest every step of the way. The hotel itself is a stunning property with luxurious amenities that include a spa, fitness center, and pool. The guest rooms are spacious, elegantly decorated, and equipped with all the necessary amenities to ensure a comfortable stay. Overall, I highly recommend this 5-star hotel for anyone looking for a luxurious and memorable experience. The staff, especially Nisrien, truly went above and beyond to make my stay exceptional, and I cannot thank them enough for their outstanding service.

Stayed in March 2023

the food quality was poor i couldn’t eat it the hotel needs to improve the quality of everything

the location was amazing and the view was great.

Stayed in December 2022