- The sounds of cars in the streets reached to my room at 19th floor !!!! VERY VERY VERY NOISY!!!! - The TV options not matching with nowadays options such as Netflix.. etc. - The breakfast hall was not organized very complicated.

- The area of rooms. - The facilities.

Stayed in November 2023

Entrance, TV(small and old, not too many channels ), no official lobby, old furniture, old lighting system,

Location, large rooms, restaurants, first mall adjacent to the hotel

Stayed in October 2023

Overpriced the bed not comfortable

The bathroom

Stayed in August 2023

My booking was for 2 rooms, First room I received with disgusting stains on the bed cover and small pieces of unknown objects on the carpet, as the room was not vacuumed after the previous customer left. Second room was very noisy as maintenance work was going on in the hotel, which we request them to change the room on the second day and unfortunately we received the second room not properly cleaned too

The room size, the 24h room service, the mall attached to the hotel building and stuff.

Stayed in August 2023

The check in employee was slow, I have checkout problems they charge me one night extra but I buy to follow up my next trip, security for the residence was low one drank man shot of us and he was sitting next to us watching and talking and say bad words and no one move , of course am not coming back again, when I book hotel I pay for the hotel name+starts with complete service

The hotel room nice

Stayed in August 2023

The room is worn out  Bad air condition. Bedsheet was not clean. Fungus in the bathroom ceiling.  wardrobe door was broken.

The service is excellent Professional staff they take action for complains at once The best thing in this hotel is the great staff members

Stayed in July 2023

حبيت الفطير المشلتت في الفطور

Stayed in April 2023

everything. how it can fall under the four seasons umbrella is astonishing - it is nothing that the brand represents. very dated, unclean, old, nothing works, rude and hostile staff, 200 rooms but minimal pool beds, horrendous location - you can hear the roads and traffic from every floor making it impossible to sleep,

honestly nothing

Stayed in April 2023

I had booked for a few nights on booking.com at a reasonable rate. Then when I wanted to add two more nights to the start of our trip I negotiated a special rate with the hotel all in writing. However, they informed me I must rebook on booking.com to guarantee the stay which I then did. Booking.com gave me a very high rate for the new booking to which I made the hotel aware of and they said no problem they would sort it out. Well...three months later I am still out of pocket and they did not honor their commitment, but rather blamed booking.com and said it was not their fault! Daylight robbery

Hotel and staff in general amazing. Very good service from customer interfacing team.

Stayed in December 2022

They charged me more than the agreed booking price (including the tax, vat etc..) and gave me no option but to accept being just arrived from airport!! This is not real four seasons hotel standard nor proper !! Stuff did not help stating take it or leave it!!! Not going there again nor recommending, be careful

Nothing

Stayed in January 2023

elevators and reception area looks bit old

the room and maybe location

Stayed in December 2022

unfriendly staff the furniture need to be renewed un comfortable bed

Stayed in January 2023

it’s old and outdated

location

Stayed in January 2023

There was no hot water, so had to shower in ice cold water... the toilet was running water all the time making buzzing sound... and temperature in all rooms were ice cold.

Upgrade to a suite.

Stayed in January 2023

You are booking the worst the same rate you give me without breakfast was with breakfast if you book direct you booking. Com making our life miserable

Stayed in December 2022

Old neads renovation

Nothing

Stayed in September 2022

The staff in the reception (Named Shreef) was extremely rude and unprofessional and try to add things in the bill that we did not use and when we refused to pay he came from behind the counter and start shouting. This is the 2nd stay the Four Seasons do this in our bill Coffee machine full of Mold pictures avaliable

Location

Stayed in December 2022

- Hot water in the shower takes a very long time - Overpriced

- Space and layout of the room was great - Friendly staff

Stayed in December 2022

Nothing at all

Location is amazing.

Stayed in July 2022

The in -room dining food quality did not meet my expectation and was overpriced

High quality service and cleanliness

Stayed in October 2022

my experience with this hotel unfortunately always the same , poor reception staff and bad overall service , rooms are old furniture , shouldn’t compare to any Fourseason hotel in any where in the world ,

nothing worth to mentioned

Stayed in September 2022

1-The Sheet was not clean 2-I asked The room service many times for different thing and they just ignore 3- I asked for wine and flowers in the room and Lady called me to confirm from the Hotel and I received a link for payment and there was problem on the website and send her Screenshot from website and I informed the lady I will pay on arrival but nothing happened 4-The furniture is very old and Not clean

location

Stayed in September 2022

old, not clean at all, negative energy

location is good, next to the mall, and rooms are spacious

Stayed in September 2022

food is not clean

many facilities

Stayed in August 2022

the Concierge

size of the room

Stayed in August 2022