hotel is very old. breakfast is disaster food. Hotel definitely not a 5 stars for a long time.

pyramids view, room size

Stayed in April 2023

lack of cleaning in our room

view of pyramids and size of room

Stayed in March 2023

facilities are old, staff weren’t as friendly, rooms are quite old, carpet was dirty and the pool facilities were old.

view of pyramids

Stayed in April 2023

the reception staff attitudes did not impress me. they had no smile and it felt as if I was bothering them. the restaurant staff also were not so friendly during dinner time. the price of the transport from the hotel to pyramids is 40 dollars. that’s is very expensive. the tour guide is 50. plus you must pay to go inside. it works out to 100 dollars for a tour almost. that lasts 3 hours. but if you go alone and do everything ur self the Uber is 2 dollars and the entrance is 10 dollars. that’s 12 dollars for a tour alone and you can stay the whole day if you want……with out the hotel tourist package. that is 10 times less. also all the hotels INFRONT of the pyramids are charging 20 dollars a night for very nice rooms. right right right INFRONT on the pyramids the hotel should maybe lower the price per night coz outside is very much roadworks and obstacles and it is not so nice to walk to pyramids from hotel location. can be dangerous.

the view is fantastic. and the facility is great. good bar and alcohol choice for Egypt. and good floors and good everything about the building. it’s beautiful inside and very clean. the porters and bellboys bagmen are the friendliest of the staff members. morning shift staff are friendly. the dinner and breakfast selections are really amazing. big props to the kitchen staff.

Stayed in March 2023

The condition of the room for the price paid was not good. We got moved because the shower overflowed, the light fixtures in the bathroom were full of dust, the carpet was grubby as well as the lamp shades being completely lopsided and furniture all crooked. The coffee machine was also broken. Attention to detail did not exist in this hotel. The reception also had electronic air fresheners which were very overpowering and the breakfast /dinner restaurant was adjacent to the lobby so the smell wafted right through and made the dining experience less enjoyable. The staff's English was on average poor, so when you try to communicate the issues they couldn't understand until we eventually got to see the manager. The only downside to breakfast was that there was nobody on the cooking station at 4am so there was no form of eggs available. So sources of protein was minimal at that hour.

The location had a great view of the pyramids and right across the road from the new Grand Museum, although this isn't open yet. The breakfast was buffet style. The food was all very fresh. The times for breakfast were excellent, 4am to 10.30. Security at the gate appeared to be good. The staff in the restaurant were very friendly. The manager did try to assist us on the issues.

Stayed in March 2023

N/A

The views from the room were amazing. Hotel had a great pool and a modern feel. Restaurants were very local and good.

Stayed in February 2023

Extremely expensive and It is Not 5 Stars.

Stayed in January 2023

Outstanding hotel. The rooms were comfortable and the staff were exceedingly friendly and attentive. Breakfast was very good with nice choices including made to order omelets. The location was very good for visiting the pyramids, not so great if you plan to make this a base for going in to downtown Cairo. The new Grand Egyptian Museum is across the road, which will make the location a bonus once that officially opens, hopefully some time in 2023.

Stayed in February 2023

The location was incredible with the view of the pyramids, the breakfast was outstanding, and we felt safe with the security of the hotel. This is your hotel in Giza!

Stayed in February 2023

it was perfectly placed for

Stayed in March 2023

All very good

Stayed in February 2023

dirty no shuttles to the pyramids and they asked for 30 us dollar for that although we took taxi by 30 Egyptian pounds

the far vitof pyramids

Stayed in February 2023

Well, nothing.

What I liked about the hotel was that the staff were welcoming and polite. If you had a problem all you had to do was go to reception and they would help you if they can there and then or send the appropriate person to look at the problem. Also the room was excellent with a bath and shower, the room was clean and the bed was comfy. I had booked a museum view and it was good. The location was fine, my tour guides and their drives found their way and overall a very excellent overall experience.

Stayed in February 2023

Nothing

everything was perfect , The hotel is wonderful in . I hosted one of my clients at the hotel. The level of service was very high, cleanliness, great location, and the breakfast was delicious. The hotel staff is very professional. Special thanks to Mr. Mohamed Abdel Ghaffar and Sarah and those team who work in the reception. Thank you very much for your hospitality and see you next visit.

Stayed in February 2023

I was awoken at 4AM at night with hotel staff walking straight into my room to check someone else into the room, scaring the life out of me! then again at 5am calling to apologise.

Good clean facilities

Stayed in December 2022

Rooms are old, not enough light, it was quite cold in January. Road to the hotel is under constructions so it was difficult to get there.

The view on the Pyramids was nice and the dinner was well-served

Stayed in January 2023

The pyramids view was amazing, we really liked the hotel and the staff, especially Samah, who made us feel very welcome.

Stayed in January 2023

The only negative comment I have is related to the hotel taxi service. Due to the roadworks in front of the hotel, it's not possible to flag a normal taxi. We wanted to go to a local supermarket, which was only a 5 minute drive from the hotel; however, the taxi desk manager quoted $15 one way (which actually only cost the equivalent of $1 in an Uber). When I questioned the high price (I live in Cairo and know $15 is outrageous for the short distance), he was very dismissive. I understand hotel car services are always more expensive than taxis, but quoting $30 for a trip to and from the supermarket is wrong and a way of taking advantage of tourists.

This hotel is perfectly situated for those visiting the Giza Pyramids and the Grand Egyptian Museum. The rooms are very spacious, clean and the rain shower in the bathroom was amazing. The staff were extremely helpful and accommodating to our request of moving us to a room which had both a pyramid and pool view - it was the perfect place to watch the New Year's Eve fireworks which the hotel put on, as well as the fireworks close to the pyramids. The breakfast and dinner buffets were also extremely good with a nice variety of dishes to choose from.

Stayed in January 2023

we had some issues with accessing the rooms with the keys

Location, friendly staff, view of the pyramids

Stayed in January 2023

The staff

Stayed in January 2023

Absolutely wonderful hotel. We had pyramids view room which had a lovely balcony and yes, pyramids were just there. Room was lovely. Super clean. We booked half board and food was amazing. 

Stayed in December 2022

It is very shabby. Out of date and not well cared for, the staff is nice.. but the rooms are not great or well maintained.. I am sad that the steigenberger has let this place get so run down. Spend some money !! All of the hotels in Egypt had a chance to get things up to date and renovated during covid . And no corporations wanted to spend the money.. the location is great . But that's about it

The hotel is close to the pyramids. Period. The end

Stayed in January 2023

The room services food was poor and over priced we could not eat.

The Location was the highlight of the hotel and the view of the pyramids from our room.

Stayed in December 2022

Safety deposit box did not work in any of the rooms. They did not fix them either so we had to drag all our documents with us to the pyramids. We paid extra for the pyramid view which was actually a view of construction site with building cranes and pyramids in the background. This is not hotel's fault but should be mentioned in the description. The reception staff did not give us any info and seemed afraid of the excursion desk team which only wants to rip off the hotel guests. You are ready to pay extra for services in 5 stars hotels but what's exaggerated is exaggerated. They charge not 3 but 10x more for the ride to the pyramids and require you to pay in cash in a 5 star hotel. Their driver was nice but didn't even speak English and we were not informed that he was supposed to be driving us around the site. Not a problem for us but still. They could easily have a shuttle to the pyramids at least 3x a day. That's why people come there. The reception staff would not even call us an official taxi so next day the bell boy called us one from outside the hotel still more expensive than the normal one but acceptable. Just use Uber. When we arranged a private transfer on the last day from outside the hotel the excursion/taxi clerk wanted to convince our driver to charge us more than we agreed on. We travel a lot and have been in several hotels in Egypt and this was by far the worst. We are never booking a Steigenberger hotel again.

Spacious rooms. Food was good. Fruits in the room.

Stayed in December 2022

Near a major road so outside there is some air pollution and you can hear the traffic Could be cleaner Furniture and decoration are quite dated The restaurant next to the lobby is very noisy Food is average

Rooms are quite spacious

Stayed in December 2022