The staff wasn't well trained. We asked for an upgrade and we even offered to pay, but the receptionist refused, explaining that they were fully occupied (which was not true, as we have booked 3 additional rooms over Booking.com as soon as he said so, just to prove that he was lying). The HK does not change the bed sheets nor the towels unless asked to, claiming that the hotel is an eco-friendly property! We also didn't like the fact the Chefs on the breakfast buffet are always trying to flirt with Egyptian girls/guests!

The location of the hotel is quite remarkable. The size of the rooms were OK, and the cleanliness was fine. The facilities of the hotel were also up to expectations.

Stayed in August 2022

Very good breakfast and perfect location. It's a very big hotel so there in not too much attention to details (in decor/style) - but a lot of facilities - pools, gym, boat, kite spot transfers.

Stayed in August 2022

The elevator broke down when we were inside twice and it was so scary

the location was great , the staff were friendly and helpful and the food was nice

Stayed in August 2022

very old and poor , i think it was not renovated for almost 10 yr

Stayed in July 2022

The lunch and dinner buffets

The location and the beach, the breakfast buffet

Stayed in July 2022

the photos shown in the app was not similar to the actual rooms and when I asked the receptionist he told me that these rooms will be available in 4 months time. so it was very misleading

Stayed in June 2022

need renovaton in the bathroom food need to improve the pool and beach sarvice is ver poor and staff are rude

view was fabulaes staff reception and resturant are kind pool are good both of them

Stayed in July 2022

the furniture need a renovation

the staff and the location

Stayed in July 2022

rooms location

location

Stayed in June 2022

the room was clean the view was good but the beach access under construction The food quality very bad my sister had stomach ache she get sick from food she throwing up two times.

the room was ok the Beach Access was under construction It was very inconvenience I didn’t swam on the beach the food was not good The quality very bad.

Stayed in June 2022

Rooms need renovation

location

Stayed in May 2022

1- no options to choose your room on Booking all with same rate however in reality there are sea view rooms - internal rooms with no view - marina view room we were a honeymooners we asked for a sea view room we got a marina view one which was OK but I hope to have a sea view one even if with more fees on Booking not on arrival 2- no drinks served with dinner for half board however there was a coffee machine in the restaurant and accessible to everyone but once we self use it we got the surprise that we are not allowed to use it was a bit embarrassing and not nice at all if you want to serve the full board only you can put it in the kitchen not in the restaurant 3- food was limited with no much varaites

the place is clean people are friendly location is great fresh jucies in breakfast

Stayed in May 2022

Food and beverage stations are not enough. Were mostly crowded with waiting line

Breakfast in and out area location was nice

Stayed in April 2022

Mediocre Hotel, the rooms weren't ready at our time of arrival (and it was at the standard checkin time), access card system to the room doesn't work we had to change our cards several times, our bathroom smelled bad due to bad plumbing, bread wasn't consistently fresh in breakfast buffet. Windows aren't double-glazed you are living with the outside noise. Checkout experience was painful, we had to wait for 40 min until the bellboy came. Even the manager of the hotel wasn't there to address our issues. Shameful hospital standard in ElGouna and in Egypt. Overall very bad experience, not recommended.

Nothing

Stayed in May 2022

Value for money

Location Staff

Stayed in December 2023

All staff at the hotel are kindly, friendly and highly professional. Specially the receptionist Mr. Mohamed Mostafa. I would to give him a big thank The view and all services are amazing and the prices are affordable. Thank you for your welcoming and hospitality

Stayed in October 2023

Hopefully to be more luxurious

Everything

Stayed in September 2023

We asked for sea views but got Marina views It was very noisy at times until 3am on that side especially on Thursday nights

The setting was excellent

Stayed in August 2023

the type of food .. it does not have variety

the staff and the services

Stayed in June 2023

the window needs to be airtight as it makes noise with the wind

it’s in the Marina, close to everything the room was amazing and with an awesome view on the Marina and the sea

Stayed in June 2023

too many types of pastries, which sometimes not that fresh. maybe bake less types and keep changing types every day or few days to keep them fresh.

Simple yet comfortable, convenient location and sooo friendly staff. Amazing breakfast buffet with plenty of choices. very good location with free entry to Moods beach and Zaytona beach plus it’s own beach and pools. minutes from downtown. highly recommend.

Stayed in July 2022

The attitude of the management

The location

Stayed in January 2024

the Ac in the room didn’t work properly and I had to woke up so many times to restart it. The restaurant in the island had terrible food and they charged me for water and drinks even though I paid for all inclusive. it is too expensive for what you getting

the staff was very friendly except the entertainment team which is lacking experience and very unprofessional

Stayed in May 2023

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025