The location is perfect, hotel is clean, room had sea view and it was clean and big. There is not a thing missing for breakfast and dinner - you even get free drink for dinner! And the stuff is really nice and helpful. I really don't understand their rating on Booking - they should be rated 10!

Stayed in May 2023

the food was not good, despite booking all inclusive the quality was the worst I ever seen at an Occidental resort we actually paid to eat out! the pool was in the shade for 80% of the day which was disappointing and the entertainment in the evening shocking

a quiet setting, close to a small but clean beach

Stayed in October 2022

I like everything about the property.

The location was perfect, hotel was very clean and bed was comfortable and the food was amazing.

Stayed in October 2022

We went the last week before closure for the season, the food staff in restaurant who where ment to be serving the food where hardly present we stood waiting at every meal time for someone to come out and serve us . The food seem to sit for along time and was tasteless we ended up eating out every night for last 5 nights we had enough .

The Hotel was very nice well kept building nice location.

Stayed in October 2022

I loved everything and I would definately recommend.

I really enjoyed staying at this hotel the location was perfect, the sea was amazing, the food was great and the bed was comfortable and the property was very clean.

Stayed in October 2022

There wasn't anything that we could fault.

Hotel location was beautiful, a 20 minute walk from the hustle and bustle of Magaluf main area. Very clean and the staff were extremely helpful.

Stayed in October 2022

Nothing apart from a wait for taxes when needed.

Beach location was perfect just a few yards from the hotel in a beautiful small bay, first class.

Stayed in October 2022

One minor point was that there was no tea and coffee making facilities in our room. I am an early riser so would have liked to make a drink in the room. Also the courtesy room we used before leaving the hotel was not clean. However, this was not the fault of the hotel is was the guests that used it before us that left it in a state.

Sea view room was perfect. Food choices were very good - I am vegetarian and there was lots of choice for me. All inclusive drinks were premium brands. The hotel is located next to a lovely cove where the sea was beautifully clean. There's nothing around the hotel but you don't need it because the entertainment package is jam packed.

Stayed in October 2022

The improvement points are certainly related to the room which is rather under-maintained. Although Booking advertises the room as having 1 double bed, it is unfortunately not the accurate depiction: these are in fact two twin beds put together each having a separate linen bedsheet set hence not anyhow connected. Up until the last day, we could not fix the locker (safety box) in our room and reported so a few times yet did not hear back from the hotel. Another minor detail was the towel handle not properly mounted into the sink stand so it fell down a couple of times when I tried to take the towel from it - learned how to work around that after those unlucky attempts but that was unexpected from such level of the hotel chain. On our first day, the sliding door got out of the rail and so could not slide, however, the hotel handyman quickly helped us resolve that right away. The cleaning staff was indeed reliable (considering our situation with the locker) although there were 2 days when the room was not cleaned, and we did not have our bedsheet sets changed within 6 days (in a hot location where the hygiene is taken with some extra degree of care). All in all, I am strongly encouraging the hotel management to invest more attention into these points.

First impression is strongly positive: the look of the foie, the check-in process (we arrived by the end of the dinner time slot and were advised to get some food before the closure time while the reception team checked us in) and overall the nature surrounding this place is quite distinctive. During our stay, we did enjoy the half-board and the animation program (shout out to the animation team), especially their evening events.

Stayed in September 2022

MY ROOM! I made a mistake booking a superior room. I thought SUPERIOR meant just that. I asked for high up, sea view and quiet. I got see view. My room was above the dining room/terrace which meant being awake from 7.30. It was also next to the Show theatre which meant that it was VERY noisy from 8.30 to 11pm. Not a nice experience! I think they did it on purpose!! Also when I paid with a credit card I was advised to pay in euros. It cost me £14.50 in fee. Rooms 2201-2207 are to be avoided at all cost!

Superb hotel and location. It was my 3rd time there. Rooms are lovely and beds are very comfortable. Rooms were clean and towels were changed daily. The dining room has been upgraded and I think the head chef has changed. Unfortunately I am vegetarian and there was not much choice ie salads and vegs. There was fish but no idea what kind. Plenty to eat for anybody else. 4 days there was enough!

Stayed in September 2022

Smelly drains, room really smelt, location of the property - not much around

Beach, room

Stayed in September 2022

Some special guests were so happy that we could hear their laughs and happy conversations until 1 am. They were happy- but I would like to have some privacy at that time. However, we had earplugs so it was ok You have to pay for The beds near the sea. But nobody pays so the sandy path near the sea is occupied by the empty beds. And the rest of the sandy space (small path) is full of people. We paid for the sea side so really the land (and the sand) should be available for people I'd love to see my room service ladies on the beach and at the dining room with us. Such a lovely place should be for everyone who is here

Food! I tried everything..well, I wasn't able to eat all what I want! It was amazing, the cook and all the kitchen staff are the true professionals. They make you feel welcome and they remember what you like. The food would please anyone. Meat, fish, vegetables, all sorts of salads, paella, fruits, anything you could imagine. I never thought my wife could eat so much.. and she tried all cakes and dishes.. and almost cried when we had to come back home. The room- it was so big! and windows! you could see the sea while in bed! and feeling of freedom and the sky. The sea was just 2 min away. We swam 5 hours every day, and the water was so warm and you could see through it. Shower as you expect it to be in a posh hotel. Room service was amazing, very professional and always smiling. It is the best place for us- sea, hot weather ( we adapted in 2 days), food, service, and the forest near the hotel. The local shop just 5 min away- food, drinks, necessities- and very friendly dog. The entertainment was so good, that we almost jumped in ( we are introverts). It added to our stay energy and made us feel included. The showmen are amazing- everyone had chance to join (and they did!). Safe, secure, clean and accessible place. No intruders, no drunk people, no incidents- staff prevented any possible issues. Safe place 24/7. I could wright an essay- I would tell I loved it from the first sight and miss it terribly

Stayed in September 2022

nothing

has everything we need!!

Stayed in September 2022

too noisy, no menu for restaurant, wasn't going to pay to go in in case there was nothing i wanted They state free parking but it is just on the road and very busy basically had to walk through a laundry area to get to my room

Stayed in September 2022

On arrival, I was told the hotel was over-booked and I was being relocated to another nearby hotel ! I was told it was more superior ! it absolutely wasn’t ! it was awful so I asked to return ! As a solo female traveller - I did not feel safe there. It was tired, low budget and did not have the facilities of Cala Vinas. This wasted an afternoon of my very short trip. if you are asked to relocate - say NO !

This hotel was amazing !

Stayed in August 2022

Lack of sunbeds and umbrellas . Food could be better

Room and service from the staff were excellent . Animation team was excellent too

Stayed in August 2022

1. The service at the reception is extremely slow when we wanted to both check-in & check-out. It takes around 15 minutes to check-in and get your room, which is really stupid when you are standing in the lobby and sweating because of the heat. It isn't the staff's fault, but rather the management of the hotel which has made the checking in & checking out of the hotel take so long, and don't get me started on if there is a queue of people in front of you. What's the point of doing an online check-in a couple of days prior to arriving if it still takes so long to get or leave the room keys. 2. The AC in the room is the only thing that keeps you breathing in this kind of warmth, which is why I don't understand why there are no other AC's anywhere in the hotel. From the moment you have taken a shower to taking your first bite of the food in the restaurant, you are covered in sweat. 3. The food gets repetitive after a while, but if you are staying for a shorter visit, say for instance 4 days, it's alright. 4. Although the hotel overall was great, it's too expensive for what you are paying, so just a heads up!

1. The rooms were cleaned each day, making the stay here feel rather fresh. 2. The hotel is located only 2 minutes away from the beach. 3. The drinks included in the all inclusive, but also the snack bar near the pool, were really nice benefits to have. 4. Funny activities with different prizes were arranged each day close to the pool area. 5. The view from the sea view room was amazing, and the views from around the beach were stunning.

Stayed in August 2022

Rooms were poorly soundproofed so you could hear anyone that passed by the rooms and evening entertainment could be heard clearly until past 11. All three pools were chaotic so we paid to sit on sunbeds on the beech everyday instead of staying in the hotel. The ramp down from the movie screening area to the staircase / restaurant area was incredibly slippery when dry; my partner and I both nearly fell over at the same time. The indoor dining area felt like being in an early 2000’s McDonald’s full of screaming children.

The beech was easy to access

Stayed in August 2022

the complete lack of communication of being victims of overbooking, followed by extreme unhelpfulness. being shunted off to a vastly cheaper room at a different hotel at 3 in the morning!

Stayed in August 2022

This review has been hidden because it doesn't meet our guidelines.

Nothing to declare

Really organized hotel, with a lot of event and facilities.

Stayed in June 2022

The hotel is family friendly so not a good choice for a group of friends but it is 10 mins from the Magaluf nightlife

The hotel offer any kind of leisure, swimming pool and beach. We went for half board and the food was really good and a very vary offer.

Stayed in June 2022

the facilities, the cleaning, the staff. THE BREAKFAST! Everything in the hotel is good, but the Breakfast is amazing! Also, I really liked the showery room after check out.

Stayed in June 2022

everything

Stayed in June 2022

The towel service was awfuk

The food was nice Althoug the meat was like rubber with no taste

Stayed in August 2023