The gym was a bit small but it was good for me because there was only one person each time I went there. The sauna didn't work the first day I've been in the hotel. Generally, everything was pretty good

The room was great! The beds are comfortable! Very quiet and spacious! The location is awesome near many bars and clubs (also a really good Bachata club called the host).

Stayed in February 2023

Nothing

Location .. Comfy beds and pillows .. Cleanliness

Stayed in April 2023

The price , very expensive .

The location , the rooms view to plaza espania , the breakfast is good . Very clean

Stayed in April 2023

Great location, staff very friendly and helpful and breakfast was excellent

Stayed in April 2023

The room design

Stayed in April 2023

nothing

very centrally located. Beds were comfortable. Great shower, sheets and towels were great. we were on the fifth floor and it was pretty quiet. Easy to walk to lots of restaurants.

Stayed in April 2023

location and great service.

Stayed in April 2023

Cleaners woke us up on departure morning to ask when we were leaving! Some of the hot breakfast items were cold on a couple of mornings

Staff were super helpful & friendly

Stayed in April 2023

No direct lift, room number in the floor, location

Room, staff

Stayed in April 2023

The first night I stayed at the hotel, I was sick. All the hotel staff took such good care of me. They helped me to call the doctor and sent the breakfast directly to my room. So good services and I would like to thank for all the staff of the hotel. I will definitely stay at the hotel again in future.

Stayed in February 2023

the beds are very comfortable and location couldn’t have been better. staffs are also friendly. hotel decor is modern and clean.

Stayed in April 2023

location

everything

Stayed in April 2023

Rooms little rustic and cold design not really 5 star You need to take two diffrentcelevators to get to the room . Breakfeast with same eggvstation where eggs was prepered before bud food cokd nit really good coffe machin for good coffe

Very nice and friendly service nice bathrooms

Stayed in April 2023

I am being picky but some aspects were a little tired. furniture could do with a better clean but hygiene level very high. mini fridge not cold but was fixed. lots of very nice touches. chocolate on pillow at night!

location was excellent and staff could not be more helpful

Stayed in April 2023

Most of the problems are with food. It is good quality but hard to get. During breakfast, some part of the food is always absent. Room service is slow (about 40-45 minutes for pasta). For dinner, the restaurant was fully booked. And there is a problem with the ventilation in the restaurant, the food smells even in the lifts. Big rooms are without any views.

The rooms are big and stylish. The location is perfect for us.

Stayed in April 2023

Excellent breakfast

Stayed in March 2023

None

Our stay at this hotel was exceptional!! We were there April 8-12 and those 4 days made our Madrid trip one of the best out of country trip we’ve had not to mention that we planned this trip on our own. We normally booktrips with some known tour agencies but decided to do it ourselves this time for this Spain vacation. The moment we stepped into the hotel, the reception was very welcoming. They had Patricia who was able to communicate to us in our language and was very pleasant and provided us with suggestions on sites to visit and food places to go and we were glad we took her advice. Brian at the reception was always ready to assist. He even presses the elevator door for you right when you step in . Small things to some but made a big difference to us coz these are services you probably get from 5 star hotels. The hotel is central in location - right across plaza espana and very accessible to both the metro bus and train. Metro 001 is free and can take you to most sites -gran via , sol all the way to atocha station . To have a free shuttle and the train station at plaza espana right on your doorway is a ++++. All we needed was the combo 10 journey ticket for Metro to visit places. The area is quiet. Not much foot traffic. And yet Gran Via is a traffic light away. If You forgot to bring extra clothes or want to do some shopping - cross the street and there is Zara! The room we had on 6th floor was clean and inviting. Bathroom is likewise clean. Bathroom essentials provided - shampoo, conditioner, lotion, hair dryer , bathrobe and slippers too. Breakfast buffet is very good. They had a wide selection of food from breads, fruits, veggies , cheese , hams , sausages , omelette station , pastries and more . Its open 7-11 . So you do not need to worry waking up later to have brunch and go on with your day. It was worth it. We were ready to go with our plan for the day right when we get out of our hotel.

Stayed in April 2023

The arrival felt a bit confusing (the reception desk is on the second floor) and one needs to take two lifts to go from the entrance to the room (having to stop by the reception floor).

The hotel is in a beautiful location. The staff is nice and very helpful. The breakfast is very good (also with options for various dietary restrictions).

Stayed in April 2023

two elevators

good

Stayed in April 2023

Sauna and pool area was small.

Everything, staff and the hotel was centrally located and across from Plaza de Espana which is right next to the Royal Palace.

Stayed in April 2023

Wonderful breakfast offering Location easy access to Metro

Stayed in April 2023

Everything was fine but my expectations on a 5star hotel were a little bit higher. Seemed more like a good 4 star hotel. Thus I found the high price not quite justified

Nice and clean rooms and great location!

Stayed in March 2023

having to book the pool but understandable

location was great! Breakfast was incredible! the view unmatched! Pool, steam room and gym were 👍

Stayed in March 2023

All of it. Breakfast: Great. Staff: Great. Location: Great. Bar: Great. Spa: Great. Concierge: Great.

Stayed in February 2023

nothing

location

Stayed in March 2023