quieter collection and cleaning of surrounding tables while having our breakfast! mornings require a gentle start

amazing buffet breakfast selection in very pleasant surroundings with lovely welcoming and smiling staff

Stayed in October 2022

nothing

Location, facilities and staff

Stayed in October 2022

The need to use 2 separate elevators to access our room was a mild inconvenience. Had to pay to use the swimming pool I.e. had to purchase a swimming cap to use to pool.

The location was great, walking distance to so many attractions. The staff were very welcoming and helpful.

Stayed in November 2022

very good staff

Stayed in November 2022

Best breakfast ever. Everything was good and cava was super!

Stayed in October 2022

Service is 5* but cleaning workers could be more considerate.

Very good location. Stuff is helpfull. Good qualitty of interior. Very good breakfast.

Stayed in November 2022

The pool water was cold! not really a pool for relaxing only a real swim. Perhaps a cold pool would be great in the summer ☺️ I was told the restaurant was open until 23:00 but when I went at 22:10 they said they were closed so it would be good to have been told a last entrance time.

Friendly staff, modern and light. Lovely breakfast with an amazing omelette! amazing location, right in the middle of everything

Stayed in November 2022

Size of the room can be bigger

The location was perfect

Stayed in November 2022

i like the reception staff so friendly

Stayed in October 2022

everything was excellent. the location is great, in the Heart of the Madrid’s centre, next to gran via with many shops and restaurant. you can walk to all the main attractions of the city and also there is metro and bus stations. The room was big, spotlessly clean, with all the amenities, big tv and bed. the general decoration and atmosphere of the hotel were ideal. Also, the very friendly and helpful staff adds many points to the great experience. The best reception we have experienced. Worths the money, we totally recommend it.

Stayed in October 2022

This is not a 5 star hotel by any means. Heating in the room did not work, and remained useless in spite of the intervention of several guys of the staff (luckily the weather was only borderline). Maybe it was a good thing it did not work because when turned on, blowing just cold air, the air was coming straight to my face in the bed from some fancoil in the wall. The doors of the wardrobe did scratch the floor and did not close properly. One day we came back to the room at 18:30 to find it not cleaned and not reordered. The toilet seat was broken. The toilet flush was on the point of breaking. The heating in the bathroom did not work, and that was a small problem in the mornings. The lid of the washbasin outlet did not work properly. Also the hotel restaurant was not exactly was we expected from a 5 star hotel. Too little choice, and closed after 22:30. All minor inconveniences ... but in a 5 star hotel these things should not happen.

Location: in the middle of downtown but not in the middle of the noise, and right at a metro station; room exceptionally noiseless; comfortable and big beds, even though we did ask for a double bed and got two twins; breakfast very good with a lot of choices; kindness of the staff; shower very large and comfortable.

Stayed in October 2022

there were no bad points and you can normally always find some but not this time highly recommended any else to stay

from the moment we arrived till the time we left all staff couldn't do more to help you and went above and all other hotels we have stayed in great staff and management

Stayed in October 2022

nothing not to like; the price per night does however encourage one to be a bit picky. the fitness facilities were nice, the swimming pool was very much a let down. don’t forget to book, don’t forget a bath cap, and don’t expect to swim in a nice warm pool : it’s shallow and freezing 😅. but very beautiful view.

lovely location, very clean and welcoming. our first room didn’t suit and they quickly moved us to a nicer room. the breakfast was really excellent.

Stayed in October 2022

Could give complementary swimming caps or at least brand them with the hotel logo. Closet door could not be opened fully, scraped and got stuck on floorboard.

Wonderful attentive and accommodating staff who always greeted with a welcoming smile. The bed was super comfy. Perfect location

Stayed in October 2022

the toilet has no privacy a little bit

Perfect Location & Lovely Interiors.

Stayed in September 2022

NA

The location could not be more perfect and the breakfast buffet was excellent. Still exploring the city.

Stayed in October 2022

You have to go by 2 elevators to get to the room. Average breakfast

Location is superb 👌

Stayed in October 2022

The location is perfect and the breakfast was great!!!

Stayed in October 2022

I cannot say enough good things about a specific person. Igor, he is a very helpful person, welling to support at anytime for whatever concern you are facing, very special and kind person who truely made the service and stay at the hotel feel special.

Stayed in October 2022

The rooms at lower levels can be noisy. My bed was too soft and had a great back pain from the third day on.

Hotel is beautiful and well located. Staff really friendly. Nice stay.

Stayed in September 2022

Is actually a serviced apartment

Centre location, clean.

Stayed in October 2022

the bathroom in the room was an open space, without door.. good for a single traveler or a couple (still debatable) but with no privacy for a couple of friends…

great location in the city center, my room was at the 9th floor with a spectacular city view

Stayed in October 2022

Nothing really. Everything was great.

Breakfast was excellent. The room was small but we managed in the end. Location is excellent. Close to many attractions and to the shopping facilities and restaurants.

Stayed in September 2022

Loved the staff

Stayed in October 2022

We cannot fault the hotel.

Our room was exceptional with views of the Grand Via and Plaza D’Espana. The decor was stylish and luxurious with every need and detail included. The breakfast room was stylish and spacious with views of the city. The choice and quality of the food was exceptional and staff were helpful and courteous. The bar was amazing, the reception and seating areas were beautiful with carefully chosen stylish settees,chairs and tables, artwork, fresh flowers and the overall atmosphere was relaxed but sophisticated. The staff were courteous, approachable and helpful. On arrival we were given told about special and unique places to visit and given a map of the city. The receptionist was charming and very efficient. We were lucky enough to have several conversations with the Hotel Manager during our stay. She was very professional and approachable and gave us valuable advice during our stay and was a fantastic ambassador for Barcelo.

Stayed in September 2022