Reviews of Barceló Torre de Madrid 5 stars
Plaza de España, 18, Moncloa-Aravaca, 28008 Madrid, Spain
#106 of 466 hotels in Madrid
Guests' ChoiceReview score
Based on 1039 hotel reviews
8.9Score breakdown
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Cleanliness
9.3
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Comfort
9.3
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Location
9.6
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Facilities
9.0
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Staff
9.3
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Value for money
8.4
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Free WiFi
9.1
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Reviewed: 7 November 2022
Melissa
Australia36 reviews7.0“Loved location and breakfast.”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 2 nights
- • Submitted via mobile
No hooks for towels to hang up. Leave room for dinner and someone enters your room to fold sheet back and leave a chocolate on bed. Have to take 2 lifts to get to rooms
Great location and lovely breakfast. Very helpful staff.
Stayed in October 2022
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Reviewed: 6 November 2022
Emma
United Kingdom1 review5.0“Nice- but not amazing - kind of hotel you stay in for business rather than pleasure.”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
Bedroom- no separate bathroom which isn’t ideal if you are not alone. Rooms badly designed- no power point near kettle and no mirror near power point. Felt very soulless Pool small and pool staff were not welcoming.
Really nice breakfast- lots of healthy options
Stayed in November 2022
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Reviewed: 5 November 2022
Lujain
Saudi Arabia1 review6.0“Good location. Different experience”- • Leisure trip
- • People with friends
- • Premium Room
- • Stayed 2 nights
- • Submitted via mobile
There is no bathroom door, which is difficult when you have a roommate. The receptionist are always available to help you, and they don’t answer when you call by the telephone.
The location is great, the design of the hotel is interesting
Stayed in November 2022
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Reviewed: 1 November 2022
Samuel
United Kingdom8 reviews3 helpful votes5.0“The staff are great, property is ok but it's not a 5 star.”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
Our room was on the 3rd floor which we could feel the Metro running under the building. It literally shook the walls. Nobody told us we had to prebook the swimming pool before going so we lost a few hours we had scheduled to go there. When we finally made it to the swimming pool the day after, the water was freezing. The breakfast had enough choices, however it's tough to find a clean table to sit at. It seemed to be always busy no matter how early we went and staff couldn't turn the tables around in time.
Maria from Reception was great and provided us with a small upgrade and the Reception staff were overall very nice. Sergio from the building concierge was also extremely attentive.
Stayed in November 2022
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Reviewed: 28 October 2022
Sultan
United Arab Emirates2 reviews7.0Good- • Business trip
- • Couple
- • Deluxe Room
- • Stayed 5 nights
- • Submitted via mobile
the room is clean, however it needs to be cleaned better as some small stuff such as water spots on tables are left not cleaned before our check-in till we checked out
location and staff
Stayed in October 2022
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Reviewed: 23 October 2022
Peter
United Kingdom38 reviews5.0“not good enough for 5 star”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
- • Submitted via mobile
poor insulation meant the rooms were noisy & the lifts intrusive. as they are all along the corridor, I don’t think moving rooms would have helped. you have to book a time to use the swimming pool. bar shut at midnight, even though the city is rocking. expensive and worth finding somewhere else
location & breakfast was excellent
Stayed in October 2022
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Reviewed: 28 September 2022
Alexandra
United States1 review2 helpful votes1.0“felt bamboozled. want my money back and wish we could’ve stayed somewhere else.”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
dirty. overpriced. not a 5 star hotel by any means.
not much…
Stayed in September 2022
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Reviewed: 22 September 2022
Piotr
Poland153 reviews14 helpful votes6.0“city stay”- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
my room was at third floor facing to the back of the hotel. they were collecting trash late at night and there was also some drilling so even with closed window it was fairly noisy. when i arrived neither the wifi nor the tv channels worked in the room, only next morning (i arrived around 11:30 pm). all in all a bit disappointing experience for a five star hotel from a well known chain.
good location. i got upgraded which was nice, however the room was spacious, but very plain and there was even no rack to put a suitcase. the bed was big and very comfy though. breakfast buffet was great and the staff was very friendly.
Stayed in September 2022
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Reviewed: 20 September 2022
Karin
Czech Republic8 reviews1 helpful vote7.0“good stay; would recommend”- • Business trip
- • Solo traveller
- • Deluxe Room with City View
- • Stayed 1 night
- • Submitted via mobile
strange decor like dated 80s in common areas; no safety feature - lifts not accessible by room card; strange reception desk on 2nd floor
Could open window; comfortable bed; good wifi; salmon served for breakfast; bbc one and bbc two satellite programms on tv; walk in shower
Stayed in September 2022
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Reviewed: 8 September 2022
Its
Kuwait38 reviews37 helpful votes7.0Good- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 6 nights
- • Submitted via mobile
the elevator is not comfortable you have to change it to reach your room !!! this is the so annoying !!
nice location , breakfast , staff
Stayed in September 2022
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Reviewed: 15 August 2022
Zaqout
Spain1 review5.0“Disappointing. first visit was amazing and staff were excellent and based on that experience we decided to stay there ag”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 4 nights
- • Submitted via mobile
A Lady Concierge was very very poor and unpleasant and unwelcoming on the day of arrival. unfriendly, lack knowledge. Spanish male concierge on the day of checkout unpleasant and unhelpful did not even assist with language Jorge was helpful with restaurant and show bookings. no information on how to reach reception so I had to call using my phone. no sign or indication of room service availability. Rooms were very very warm. Had breakfast in and out without being approached by any of the staff to ask if we needed anything but were alert when it came to giving us the invoice. breakfast was good but unfriendly staff or the lack of them was disappointing.
Location, receptionist who did our check in
Stayed in August 2022
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Reviewed: 3 August 2022
Nathalie
United Arab Emirates9 reviews5.0“it was "ok".”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 7 nights
Changing elevators to get to the room is a hassle. Intermittent rumbling noise 24/7 during our stay was very annoying. Amenities were not replenished after the 3rd day. Bath robes were not changed during our 7 nights stay, room cleaning was average. Room service menu is very limited.
Location was ok. Staff was very helpful and welcoming. Wi fi was impeccable. AC was perfect.
Stayed in August 2022
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Reviewed: 2 July 2022
Robert
United Kingdom14 reviews1 helpful vote5.0“fine stay, nothing special”- • Leisure trip
- • Couple
- • Deluxe Room with City View
- • Stayed 1 night
- • Submitted via mobile
a bit basic
pleasant hotel
Stayed in June 2022
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Reviewed: 13 June 2022
Gabriela
United Kingdom14 reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted via mobile
small room with a strange setting for the bathroom and shower that were all from a frosty glass not completely sealed; no support where you could put your luggage
location
Stayed in June 2022
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Reviewed: 7 June 2022
Štefaničková
Denmark2 reviews3.0“Pool and sauna are not available.”- • Leisure trip
- • Group
- • Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
I booked it cause it had pool and sauna but both are so small and you have to book them in advance and only for one hour max. It was always booked so we didn’t have any chance to use the facilities.
location is great
Stayed in June 2022
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Reviewed: 7 June 2022
Bossy
Switzerland57 reviews4 helpful votes7.0“Great home base to explore Madrid”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
The bed was very squeaky. For me, it's more a good four star hotel than a real five star hotel (my ratings are based on what I'd expect of five star).
Good location directly at Plaza España in walking distance of many sights and restaurant (we like walking). The room was sizeable, the interior modern and inspiring. The pool is modern and there's a sauna (note you need to reserve a slot to use them, call the reception).
Stayed in June 2022
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Reviewed: 31 May 2022
Thomas
Austria9 reviews6.0Pleasant- • Leisure trip
- • People with friends
- • Deluxe Room
- • Stayed 4 nights
- • Submitted via mobile
The pool times are really unconfined for a 5 star hotel. I get that you have to reserve due to Covid regulations, but then to close the pool for 3 hours in the afternoon…
Stayed in May 2022
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Reviewed: 31 May 2022
Comedyinspain
Ireland32 reviews5 helpful votes7.0Good- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 1 night
For €25 breakfast could be better
Stayed in May 2022
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Reviewed: 29 May 2022
Scott
United Kingdom17 reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
terrible pillows which made for a really uncomfortable sleep
great location
Stayed in May 2022
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Reviewed: 12 May 2022
Ann-marie
United Kingdom16 reviews7.0“good but not worth the money unfortunately”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
air con wasn’t great, no bin in room, tea & coffee was never replenished after day 1
location, spacious room
Stayed in May 2022
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Reviewed: 8 May 2022
Mohamed
United Arab Emirates36 reviews3 helpful votes7.0“Location was amazing but room not at the level of expectation from a hotel like this.”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
dark room with no sunlight .
Location is amazing in the heart of madrid.
Stayed in May 2022
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Reviewed: 11 December 2023
Anonymous
United Kingdom9 reviews10“Perfectly located hotel by Plaza de España. Directly in front of Gran Via and short walk to Puerto del Sol and Plaza May”- • Leisure trip
- • People with friends
- • Deluxe Room
- • Stayed 2 nights
- • Submitted via mobile
There was nothing to not like!
Perfectly located next to Plaza España and tube station.
Stayed in December 2023
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Reviewed: 28 September 2023
Anonymous
United Kingdom1 review9.0Superb- • Leisure trip
- • Couple
- • Deluxe Room with City View
- • Stayed 3 nights
- • Submitted via mobile
Location was excellent Staff helpful Breakfast was delicious
Stayed in September 2023
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Reviewed: 1 November 2022
Anonymous
Hong Kong16 reviews1 helpful vote9.0“fantastic property with great facilities and sumptuous food”- • Leisure trip
- • Solo traveller
- • Deluxe Room with City View
- • Stayed 1 night
- • Submitted via mobile
nothing really
everything is great
Stayed in October 2022
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Reviewed: 5 October 2023
Anonymous
Saudi Arabia6 reviews4.0Disappointing- • Business trip
- • Solo traveller
- • Deluxe Room with City View
- • Stayed 9 nights
- • Submitted via mobile
The room is super small and the level of cleaning is below normal standard
Location
Stayed in September 2023
