Great place, amazing rooms.

Stayed in August 2022

Pool, breakfast, Beds, room

Stayed in July 2022

Except for the consumables where evrything need to request (no brush, slippers neither comb) although their services are very fast. My expectation was high because it is a 4 star hotel where all the consumables are readily available.

The breakfast was excellent.The cheese selection, pastry and fresh juices was available. Big pool where my kids enjoyed a lot and they let us stayed for a swim even after check out.

Stayed in August 2022

Swimming pool bedroom Room service - food Private parking Arrozante restaurant

Stayed in August 2022

a bit far from the city

the spa was great

Stayed in August 2022

Beautiful

Stayed in July 2022

No childrens entertainment

Pool

Stayed in July 2022

The whole place was lovely, food excellent and great facilities

Stayed in July 2022

it is also a shelter for women and children from Ukraine

free parking big room and bed. very extensive and good breakfast. friendly staff. 2 nice restaurants nearby.

Stayed in July 2022

nothing

cleanliness staff and food

Stayed in July 2022

They should have Informed us restaurant was closed

loved the hotel, location , ambience. Only problem there was not a nice restaurant just the lobby bar

Stayed in June 2022

Easy to find. We ste in the Restaurant the food and service was very good.

Stayed in June 2022

It is not within walking distance of Aranjuez’s Town Centre so residents do need a car but there is a bus stop just outside the hotel.

It is a very modern, clean, quiet and comfortable spacious hotel. Staff are always pleasant and helpful. The stunning swimming pool was open so we were able to enjoy it. Buffet Breakfast is varied and plentiful. The bedrooms are big with good mattresses. Air conditioning was good too.

Stayed in June 2022

Very pleasant experience for a great price! The room was big, clean and quiet. The breakfast buffet was one of the most abundant I have ever seen, including a selecion of gluten-free and lactose-free products. Will definitely recommend!

Stayed in June 2022

Good to see 'very adequate' facilities being provided to refugees,,, not an issue for the hotel management but the location is a little inconvenient for a visit to Aranjuez ( to walk is further than we had expected, but only 4/ 5 minutes to go by car.

Room and Breakfast were excellent,, the rooms and bathrooms were spacious and comfortable.

Stayed in June 2022

Lobby too noisy, too many people collecting Swimming pool not open Shower water pressure too low

Room very big and Very clean Nice breakfast Kindly personal

Stayed in May 2022

All bad

Nothing All was to pay apart the price They give us a room with a tabaco smell Bad service We ask for help to see if something was in the room they didn’t care at all

Stayed in April 2025

Room smells like smoke, bad cleaning and our daughter's teddy disappeared inside the room.

Stayed in April 2025

We picked that hotel for the spa- and it was a deception to learn that it was 26 euro per person for only 1h30. Quite far from the city center around 10 min drive.

Spacious room, nice spa.

Stayed in March 2025

I had hoped for a better evening menu. There was an extensive lunchtime menu- we got there at the end of service and the dinner options were very disappointing.

Staff were friendly, room was clean and tidy, breakfast good.

Stayed in January 2025

Very hot in the room because they said the AC unit was down. They gifted us breakfast which was very appreciated.

Stayed in November 2024

The hotel receptionist that 'welcomed' us was simply horrible and seemed personally offended we thought the swimming pool was still open - summer season just ended, apparently. In contrast to what we found online, both the restaurant and the swimming pool were closed. We felt we were treated as squatters, not customers 🤨 So we didn't bother to ask, late in the evening, whether the outside billboard-lighting could be turned off. Our bedroom was right behind it, in a seemingly empty hotel! The heavy curtains served well - partially. Apart from that, this very welcoming and charming staff member 🙄 was constantly indicating the hotel was past its glory days. Apparently, it lost a star and the management was planning a future update and refurbishment of the hotel - we could tell. To be fair, after our little discussion with the receptionist, the local management offered us a free hour in the spa (for 4 persons), which was very relaxing! (Although they had to sleep over it and ask 'higher management' for permission). Apart from a small supermarket (Día or Spar), there is nothing else here. You'll have to take the car to go to the city centre, e.g. to find a restaurant for the evening. We gladly did.

The Hotel Occidental Aranjuez is clearly a business hotel and located (way) outside the city. It is very large, has a large outside pool and a lovely, though very dark, indoor spa - the last one is not for free! The rooms are spacious and the breakfast buffet offers you the classics: hot and cold, sweet and savoury, even fresh fruit salad and plant-based milk. That's a plus for vegans! There is plenty of parking space outside, between the hotel and the casino next door. Good price range and I think the better choice if you have a car - but do read the negative remarks!

Stayed in September 2024

Bland. Parking difficult. Restaurant just junk food though staff were good

Large room. Good shower

Stayed in September 2024

Check-in is not very efficient and slow, even though I had previously sent all relevant information to avoid that process. Staff were unwelcoming and straight faced. The room is dated, furniture tired and worn. The room is too dark. Bath had no plug, which seemed to indicate that they didn't want you to use it, even though a bath is there. The rice restaurant that is attached to the hotel, although a nice interior, is modern and bright. Extortionate prices, terrible undercooked hard rice, and dry, we had to leave most of it. Bread box that, nor did I ask for or eat from was charged 4.50€ for!!!!! Drinks Extortionate. Very dissatisfied and felt cheated. The room we were given didn't reflect the photos that appear on Web page.

The hotel was easy to get to the city centre and onto the motorway. The hotel restaurant had a good varied menu and was very well priced for a hotel. The 2 staff members serving a lady and young man are very pleasant, chatty, and efficient. There is plenty of place to park. The rooms are clean.

Stayed in March 2024

The spa was an additional cost which was not made clear when booking the room. Also hotel is on an industrial estate so you need a car or use public transport to get anywhere

Huge rooms, very clean

Stayed in December 2023