Needs to be modernised. Bedrooms very dated. Clean but dated.

Very dated Under construction, noisy Reception so dark. Bedrooms very dated and beds not good. We had a triple room. Three single beds as one adult and two teenagers. Not much space. Shower was amazing very powerful. No tea and coffee facilities in bedroom No guides or information leaflets in bedroom or reception Pools are tiny they look bigger in photos. TV could not be seen in far bed by window. Remote didn’t work well. Worked now and again. No windows opened to let in air. Staff very friendly and helpful at reception. The Diagonal Mar Mall next door has every restaurant choice you could want. Great shops. Metro very close. We went to New Camp and staff helped us with metro directions. The New Camp experience was fantastic. Easy to get to city centre from hotel. The bar and restaurant on third floor is lovely around the pool. We spent a few hours in the sun it was nice and quiet. We visited in February and it was a sun trap. 19 degrees and it was gorgeous. I’m sure once the renovations are complete the hotel will be spot on. Bedrooms were tidied and fresh towels provided. Bedrooms and hallways all need to be modernised as everywhere is dark wood walls.

Stayed in February 2024

The room wasn’t so clean - stains in the sunk, the shower was broken. Card kegs for the rooms were deactivated before 12 o’ clock. I do NOT recommend those hotel.

The location.

Stayed in February 2024

The mattress was hard as a pile of bricks and the sound insulation between rooms is non-existent (you can literally hear the tap running). The hotel is overdue for a refurb and could have had better maintenance (see attached pictures).

Stayed in January 2024

The rooms where to hot to sleep in and there was no possibility to adapt the airco also room was quite old. There were a lot of temporary working going on at the reception.

Location and view

Stayed in January 2024

I have been many times before and I did I not recognise it this time. It is being renovated and the new Princess did not suit me. I will not be going again.

Stayed in January 2024

Would of been perfect if there was a kettle in the room with tea and coffee just to start the day.

Was clean the staff were friendly. Lovely heated pools, bedrooms were clean and comfortable.

Stayed in January 2024

Every thing

Very bad experience with this hotel

Stayed in November 2023

that there was no iron and the staff went into my room without my permission.

That it was comfortable

Stayed in January 2024

The hotel was being renovated and this was not advised. The reception was on ground floor and we did the check in amidst lots of dust and quite a small space, some were routed to second floor but we didn't go there so didn't get to see the reception area there. The wall colors were painted grey and the lights were very dim 6 nights in a dark and gloomy room became depressing after a few days. There was an issue with the aircon and we couldn't lower the temperature, although the technician intervened, it never solved the issue and the room was very stuffy at times. Tea drinkers beware! This is the first hotel I've been who doesn't have a kettle in room. So everyday, I had to go to the restaurant and ask for hot water, which was very inconvenient.

Close to metro station, staff was really helpful at the reception and in the restaurant (esp when I was going everyday to ask for hot water)!!

Stayed in January 2024

1. The pillows are really bad, they caused me back pain. 2. The laundry is super expensive I paid like 200 Euros just for laundry if not more. 3. The restaurant is very expensive 4. There is no breakfast 5. In general it is not good value for money

The hotel has good staff and it is very clean all the time

Stayed in January 2024

Bed comfort, washroom design

Location & View

Stayed in December 2023

We arrived at 11a.m. and the room was already ready! Everything is very good! 26 floors with very good views. Suitable for relaxing ~

Stayed in December 2023

Far from ramblas

Great room! Incredible view of Barcelona

Stayed in December 2023

Not one bed but 2 put together and in the middle both of us waking up with snore backs

Sunny all day and swimming pool hot water and the view of the sunrise

Stayed in December 2023

Renovation works were so disturbing. The drilling works starts at 9 am and it’s so loud that I couldn’t sleep. Very inconvenient to have such uncomfortable noise at such early hours in the morning.

The view of the room. The location.

Stayed in December 2023

Very central location!

Stayed in December 2023

Really nice location. The pool and sauna were lovely and the room was perfect.

Stayed in December 2023

No tea and coffee facilities in the room.

Location, next to the tram and metro.

Stayed in December 2023

Not all lights worked in room

Lovely breakfast, friendly staff

Stayed in December 2023

The Aircon wasn't heating up well The blow dryer was working properly. On the last day I asked reception to replace it and I'm still waiting for that. The nice pool on floor 25 that is advertised when you book is out of order. The reception hall is actually non existent. It's on the 2nd floor and very small.. it looks more like something randomly put there. Not something you'd expect from a 4 stars The breakfast was not included ( which I knew when. I booked) but pointing this out now as faulty because for the price I paid for 2 nights ( 258€) I would expect all the rest to be pretty spot on and in line with a 4 star hotel but considering it wasn't I found that it was pretty bad you had to pay an extra 14€ per person for breakfast which we didn't.

The view to the sea from the window

Stayed in December 2023

Broken mirror with glass on the floor, no one saw this after cleaning room? 🤔 In the morning, we have to waiting couple minutes for lift, 3 lifts but usually 2 of them are stuck on some floor - weird No kettle and tea/coffee in the room (big mistake) No parking (on website is an information parking provided, but nowhere is says that you need to pay €23 per night for parking your car, that’s a lot of money.

Nice view through the window, nice room, comfortable bed, good location

Stayed in December 2023

The most uncomfortable bed we ever slept. Double bedroom made of two single beds, pathetic for that building at all to have this kind of sleeping facilities. Bad maintened so far the door was rumbling whenever u try to open or close it. One of the plate even fall from the vibration from the door scraping

Staff were absolutely nice, warm, welcoming, helpfull and we really enjoy their company. Location is perfect. Housekeeping was on level for sure!!

Stayed in November 2023

Its looks like 2 star

Bed sheet and blankets were dirty

Stayed in November 2023

The lack of consideration to the client by not warning that they are being remodeled.

This hotel is usually a good choice but this time the experience was bittersweet because they never specified in Booking that they were being remodeled and that bothered me.

Stayed in November 2023

First of it says breakfast included but when you get to the location they tell you it’s extra charge. Also the hotel was under construction and what we really came and chose this was for the pools and the main one was closed. The lady that worked in the front desk said it said under construction but never said that when I booked.

Stayed in November 2023