breakfeast was not good, waiting for elevators to come for 5-10minutes every time

clean rooms

Stayed in August 2022

Well, not much. Everything was great.

Everything. Nice and friendly stuff, live band at the swimming pool in the weekend, nice view from the hotel, close to the beach, area where the hotel is was quiet and close to shopping center, metro, taxi station, a couple of terraces also in the neighborhood. Wonderful! Totally recommended 👌

Stayed in August 2022

everything booked a 5 night stay and stayed only 15mins BUT paid the whole 5 nights

nothing

Stayed in August 2022

Air condition was not working properly in my room and elevators are always late and busy all the time, the shutters were old and not working properly and what really was shocking is that I requested airport taxi with checkout , and told them i have 6 bags several times, they booked a normal cab and was very rude and unprofessional, the bellman was very very rude and argumentive, they even didn't mind to apologise which made me run with kids around the hotel to find a taxi and nearly was going to miss my plane

The location

Stayed in August 2022

It's too big of a property to have so few elevators. Had to wait a lot or be crowded in with lots of young people. If we turned the air up in our room, it made a horrendous noise. The staff was sympathetic, but no more rooms available. The property was fine but needed a little love. Totally worked for our purposes, but didn't add to the trip. Neutral.

The staff was super nice and the location was great but only because we were going to the Cruilla festival. Otherwise too far out of downtown to enjoy Barcelona easily. There is a great taxi stand nearby which was a big bonus.

Stayed in July 2022

- the worst are the elevators (only 3 elevators for a 25 floors hotel and 800 guests!!!).. you can easily stand there waiting for 5-10 mins. multiplied by 4-6 times a day… it is just crazy annoying. On top, they are obviously quickly dirty or wet (from the AC dripping water or due to the pool customers walking in..). - The staff (especially at the reception, pool bar, or security) lacks basic customer service and mentality.. no greetings, barely feel welcomed, never attentive to customers. When we left, i handed the cards back.. to only receive a “you’re all set” comment and nothing else (after 6 nights at the hotel). Does not feel like great customer mindset to me. At the pool bar, i ended up going by the cashier to pay my bill, and had to basically pay in the middle of an argument between 2 staff members … almost felt like i should not be there. - i was very surprised it took so much efforts to re-arrange my booking (changed a 7-nights stay in a 6-nights stay)… felt like an endless ping-pong loop between booking.com and the property. Both disappointing really, might consider other ways to book vacations.

- the pool - the towels & equipment - the English breakfast at the bar (by the reception, not the one on 1st floor!) - the cleaning lady (8th floor) was very friendly and did a great job; - the service at the bar at the reception (Guillermo was such a friendly person!)

Stayed in August 2022

nothing

staff super friendly and fast responding to my requests

Stayed in July 2022

Fantastic view, Friendly and helpful stuff, Clean room and great Location

Stayed in August 2022

instructions from the management to the staff left bad impression about the hotel, every customer request for a beach towel charged three euros, every customer request for knife and fork charged some euros, I never been in a hotel in Barcelona charging money for such a thing specially four stars hotel. I advise the management to do better specifically when I paid the nine euros for three towers for three consecutive days no receipt was hand over to me.

location, Rooms view, cleanliness and breakfast.

Stayed in August 2022

staff waiting at the door who do not smile and do not greet

First of all, thank you for everything. There are caring and polite receptionists. It's just the staff waiting at the door that I can't understand and who don't greet or smile at all. Apart from that, the room is very clean, the towels and sheets in the room were changed every day, the room service is very very good as cleaning. The hotel is very close to the beach, you can wear your shorts and walk to the beach. There is a very large shopping center very close to it, you can meet all your needs from there. There are also small restaurants around the hotel. There are Metro Tram and bus stops very close by. With the Halo BCN card, you can travel all over Barcelona very easily. There are two nice and clean pools for children, adults can enter the pool, but we did not prefer it because the beach is close to the small hotel. Thank you also for the various drinks in the mini bar. Room air conditioner is also very good. In summary, we liked the hotel very much because of the cleanliness and comfort and also the location of the hotel. If I come to Barcelona again I would like to stay in this hotel again

Stayed in July 2022

had a slight problem with the door but was quickly sorted

nice clean bedrooms

Stayed in July 2022

Pool was small and overcrowded. No tea/ coffee making facilities or water, for the price we expected these to be included.

Good location near metro. Room was good.

Stayed in July 2022

Very busy hotel, it was more like a supermarket than a hotel.

Breakfast okay

Stayed in July 2022

The pool area only has 5 sun beds people laying on the floor to try catch the sun place looked dirty

Only thing we liked was the black out blinds

Stayed in July 2022

The pools are catfishy

Great Stay.

Stayed in June 2022

It felt like a cruise ship. 23 floors and only 3 lifts….? Glass walls in the bath rooms, really??? Electric curtains….. No coffee or tea making facilities, also no iron available. Definitely not 4 stars.

Location

Stayed in July 2022

the best are staff and cocktails

Stayed in June 2022

there was a festival going on and it was so loud that 3 days we didn’t get any sleep as it went well into the early morning hours. they should have moved us to the other side of the hotel

great location large room

Stayed in July 2022

Spains version of Glastonbury going on until 5am for 3 of our 5 nights less than 250 yards from our hotel window. No sleep possible !

Clean and tidy.

Stayed in July 2022

The pool closes to early.

The pool on the 3rd and 23rd both offer amazing views. Very clean and well maintained rooms. location is okay abit far from the city but plenty of taxis available.

Stayed in July 2022

Description to parking very difficult.

Security Staff was very helpfull.

Stayed in June 2022

It was in a great location- next to the Metro so it was easy to get around the city

Stayed in July 2022

the shower continually overflowed which meant the floor always flooded. also there needs to be more sunbeds on the roof top & the 3rd floor

it was a great hotel. always cleaned, big room

Stayed in July 2022

A day before arrival I paid a €133 deposit. As we arrived to check in at 11pm the next day I was told that they never received my deposit and needed to charge me the full amount, despite me showing both a screenshot of the confirmation page after paying my deposit and my bank statement showing the money having left my account. They said it was ‘too late’ to sort it during my check in on Saturday night and when I asked if I could come back to reception to sort it the next morning I was told ‘Monday morning would be more convenient’ by a man who clearly just couldn’t be bothered to sort it for me. The next morning I spoke to a lovely girl behind reception who helped me however it took an hour of me emailing screenshots of my bank statements & confirmation pages to her and her speaking to management before I was told I would be refunded my deposit. We spent what felt like half of our holiday waiting for the lifts every time we left the room/came back from a day out due to the hotel having 26 floors, being at almost full capacity and only having 3 lifts. Stairs weren’t really an option being on the 16th floor. The rooftop pool is lovely but has only 5 Sun loungers and is a very small area for such a large hotel. There is no sun on the 3rd floor pool after 2pm so we spent most of our time at the beach instead of the hotel pools.

The rooms are very clean and beds are very comfortable.

Stayed in July 2022

The view was beautiful and I enjoyed access to pool space. The room was clean and well maintained, the staff was friendly and professional, and the location couldn't have been better.

Stayed in June 2022