Wifi was terrible

Stayed in October 2023

Parking isn’t cheap at €27 per day but very convenient and like most cities is Spain trying to find parking is very difficult. Not a fan of hotel food so didn’t eat there at all. Plenty of local cafes for breakfast to avoid the €16 each cost.

Great location between Guggenheim and old town in the bank of the Nervion River. We were upgraded to a junior suite which was very nice and appreciated. Room was large, clean and had good facilities. The bed was very comfortable.

Stayed in September 2023

Nothing important. It is very much a large international hotel so didn't have much "local charm" - but that was fine with us!

Comfortable and reasonably big room with good bathroom. Convenient underground garage for parking. Short walk to the Guggenheim. Breakfast was fine. Good value for the price.

Stayed in September 2023

I ended up here after a flight cancellation and no communication from the airline. I wish I could have stayed longer as the rooms were spacious and comfortable and the staff put up with a lot of angry people patiently.

Stayed in September 2023

I booked a double room, assuming I would get a double or a king bed. Instead it was two singles and they kept rolling away from each other. In the end I had to prop the office chair against the bed to stop the two beds from coming apart. Also, the headboard in Room 440, the leatherette is peeling away. Checking in took far too long, it seems very bureaucratic since the hotel already had my details and my credit card.

Staff were friendly and the room was clean, the location is perfect.

Stayed in September 2023

Beds on the soft side of comfortable.

Excellent central location, all modern conveniences, good breakfast.

Stayed in September 2023

check in/out queue times and cost of car parking

Stayed in September 2023

Nothing- all good.

Located on the river within easy walking distance to old town, Guggenheim, boat trips. Pleasant stay.

Stayed in September 2023

A few loose flooring planks

Large room, good ac and beds compared to competitor up the street.

Stayed in September 2023

Very spacious and had everything we needed or wanted.

Stayed in September 2023

The perfume smell in the reception area was intrusive and unwelcome causing some breathing difficulties. The Wi-Fi was not reliable. The room refreshment provisions were meagre. The condescending attitude of one member of staff at reception when our room’s air-conditioning was not working was unprofessional. The window had been opened by cleaning staff and windows need to be firmly closed for the air-conditioning to work.

Convenient location for tourist interests. Excellent breakfast. Excellent shower. The cleaning, catering and dining room staff were marvellous, efficient and welcoming.

Stayed in September 2023

Poor wi-fi Bar area understaffed Sink for the bathroom in same room as bedroom Expensive parking

Comfortable bed Centrally located Very good breakfast

Stayed in September 2023

This is a large and popular hotel, definitely no boutique, but quite acceptable for all that. We would stay again.

The hotel is well located near to all Bilbao’s tourist attractions. The staff, especially on reception, were faultless: very polite and extremely helpful. The breakfast buffet is excellent.

Stayed in September 2023

We had ants in our room. They are clever and would hide under the baseboard when we tried to catch them. This was our second Barcelo stay and we have noticed a consistent ant presence. We did not love the overwhelming scent that permeated the lobby/reception area. Very triggering for those with migraine disease.

Location! Central, but not too noisy! Would have loved to overlook the river rather than the back side of the hill.

Stayed in September 2023

For the size of the room and hotel was very expensive. I don't know if hotels in Bilbao are generally pricy but it seemed a bit overpriced for what it had to offer. The check-in took 20-25 minutes due to many people arriving at the same time and not enough staff working at the reception. Also, the breaskfast is super expensive (I know, in general breakfasts in hotels are usually pricy) but to be honest, in the case of this hotel: If you google "breakfast" you will find local, small cafes with good breakfast offerings for a fair price. Breakfast at the hotel was 16 euros per person per day, we had a breakfast 5 min walk away from the hotel in a small cafe and paid 10 euros for 2 sandwiches, 2 cafes and 2 croissants.

The hotel is in a very nice neighborhood, the center, the Guggenheim museum and local stores/shops are all in a walkable distance. Also, the place seems very safe, we were walking home pretty late at night and didn't come across any scetchy people. The hotel is very big, but it was not noisy, which was a big plus.

Stayed in August 2023

While Bilbao center is a challenging place to park, Parking can only be reserved after first night in I received a room at first floor without a view (hotel was fully booked upon arrival)

Staff is very friendly, location is awesome

Stayed in September 2023

Lovely central hotel. Staff were very helpful and room comfortable.

Stayed in September 2023

Breakfast was very good with a wide selection of food.

Stayed in September 2023

Far walk from attractions. Fridge in the room was not working, we asked someone to fixed it but it was still not addressed (2 times). When we asked for ice instead, no one came. Airconditioning is not working properly too, it was warm the whole time (also asked someone to fix it, no one came). Shower area is smaller than the toilet.

They have parking facility and got spacious rooms. There is a nice pulpo restaurant beside the hotel. Hotel is right across the river which has a nice view.

Stayed in September 2023

Room a little small and at the time of our visit the hotel was full of noisy drunken adolescents. Probably not the fault of the hotel but it was like staying in a college.

Very well located

Stayed in August 2023

There's no parking onsite and the nearest parking garage (across the water) is expensive. Not something to bother us, but you could see in to the bathroom from the bedroom, so I'd only share with someone familiar.

The hotel feels almost new. Upon arrival the reception staff were very friendly and accommodating: happy to direct us to the fun activities going on in the town. Our room was lovely: the bed was huge and the bathroom was sparkling. No real complaints.

Stayed in August 2023

Rooms more in keeping with a business stopover, rather than romantic get away, but still a very comfortable and large bed.

Large welcoming foyer/reception area Buffet style breakfast . €14 each if booked in advance. Superb location for getting to old town or the centre and the Guggenheim. A 10 minute stroll along the river either way.

Stayed in September 2023

Quite expensive and maybe a bit too big

Very organized and clean

Stayed in August 2023

Very comfortable. Very nice and willing to help personnel. Walking distance to everywhere in the city. A bit expensive...but looks like all hotels were like this at this time

Stayed in August 2023

The promise of parking was an illusion and marketing ploy. Couldn’t reserve ahead and had to use a parking station.

Great location walking distance to The Guggenheim and the restaurants.

Stayed in August 2023