Unfortunately in our period we had to tell the staff about two mistakes: when we arrived, we were given a very noisy room, and two days later it was impossible to get into the garage. Errors can happen everywhere, the question is how to handle them. Here, in a 4-star hotel, both problems were solved in a 5-star way. The room was immediately changed for us, and of course we didn't have to pay for parking, in fact, we received a small gift of ham and wine tasting as compensation. Thank you everybody and thank you Maria

Stayed in October 2024

Nothing at all

* location is ideal for walking around Bilbao * breakfast was excellent , great choice probably the best we have had in awhile * staff were excellent * bar stayed open late and prices were not inflated * best pillows and bed I have slept in for awhile ( we did upgrade to a suite with a view) * excellent shower

Stayed in October 2024

Basic rooms and unfriendly reception staff. Check in advance that you get a room with a toilet door unless you like to share a lot with your roomy. Don‘t fall for the suite upgrade. It‘s a terrible, cold and heartless room mainly made for having meetings.

Good Location to explore Bilbao and great breakfast buffet

Stayed in September 2024

The location is great 👍 the room was very clean, and the buffet breakfast with a good quality

Stayed in October 2024

The rooms are a little dated. When we got in, they had left dirty towels hanging in the toilet room. We are used to get a robe and sandals from the other Barceló hotels and we didn’t get any here.We asked the front desk and they said we have to request them. We were very disappointed by our view.

We decided to stay at this hotel, because we love the beds of the Barcelo chain.the room was comfortable and the beds amazing, but we had a view of these weeds and a building, which we were disappointed.We got our room with breakfast, so we didn’t pay attention if the room had a coffee maker. But it did have a small refrigerator. The shower was super small, and it had a separate toilet. The toilet door was kind of stuck also. it had toiletries in the bathroom and nice towels and a blow dryer, and electrical outlets on both sides of the bed. These rooms need a little upgrade though. The breakfast was amazing, but the first day when we got in, it was packed. But they still brought me my gluten-free warm bread.. there is a parking with an additional charge. The front desk was very helpful and helped us with restaurant recommendations. Eugenio did our reservations for a superb restaurant for us. Walking distance to the Guggenheim and to the restaurants and cable car. There was a small Carrefour walking distance too.Great location!

Stayed in September 2024

The rooms look very tired and the hotel room needs renovation.

The property was very central and this made it easy to visit the central.

Stayed in October 2024

Location is superb! Excellent parking, albeit a bit tight. I spilled some red one on a very costly dress shirt while out dining at mid-day. I immediately took the shirt to the hotel. That same day they had it laundered and pressed to perfection and the stain was completely gone. They had the shirt placed in my room while we were out. For a total cost of 10€, SIMPLY OUTSTANDING! Very impressed with the hotel & staff. Rooms were superb and breakfast was magnificent. Most highly recommend this hotel to anyone that is looking for luxury and convenience in such a perfect location!

Stayed in September 2024

Well located and clean rooms

Stayed in October 2024

Great location and friendly staff

Stayed in August 2024

no problems at all

great room, comfortable beds, excellent bathroom area

Stayed in September 2024

None

The location is perfect to see the city. The room was clean and comfy.

Stayed in September 2024

Our room was in bad condition the headboard disintegrated in my hand and there was no privacy in the bathroom. We had a flood in our toilet the television seemed to be affected by the amount of water (scary!) and there was a horrible smell associated with the problem. The tech staff they sent to look into it gaslighted us for the problem (which i attribute to a training problem and administrative responsibility not to the guy himself). They moved us to another room eventually which was less clean same lack of privacy and where the security box didn t work. The hotel offered no apology for this stream of hazards and inconveniences and made no gesture at checkout to compensate us in any way. Not classy or commercial.

The front desk and restaurNt staff were friendly and efficient

Stayed in September 2024

Nothing

Very nice location. Friendly front desk and daily cleaning service is great

Stayed in August 2024

We liked everything. Only one suggestion. Whilst there is a coffee machine in reception it would have been nice to have the facility in the room.

Perfect position. Great room. Good quality bed linen towels etc. Super breakfast. Loved the open bathroom. Even an an iron in the wardrobe. Exceptional staff! Would definitely recommend!

Stayed in September 2024

Nothing although despite explaining which payment card I wished to use, the main payment was taken from my credit card so I will incur an extra charge.

Lovely welcome and parking onsite. Great smell in communal areas. Being able to open a window in our room and location with good advice from check in on where to visit.

Stayed in September 2024

My vape dissapear from my room .

Stayed in September 2024

First of all, i have to begin by saying this is not the first time we stay at Barcelo Hotels. This time, in Bilbao, we paid for a superior double room, we received a "coffin" and when we went to the reception to complain about that, the answer was "we are fully booked". 5 minutes before that, the money were taken for the superior double room and in the same time, that same room that I paid for was still available on Booking. The receptionist (Yulene) became very offended and rude and she was saying we are being rude to her, that she is just a receptionist and it's not in her power to solve this issue, she refused to call a manager, because "the manager is at home". As long as I know, the manager or a superior has to be involved in this kind of problems. When we told her that she robbed us with intention, knowing that the hotel doesn't have that room available (it was still available on Booking, as i mentioned before), she became very nervous and at one point she turned her back on us. One of her colleagues (Haizea) came to us and asked what happened....and then, the miracle happened, there was a double superior room, but a disabled room. She showed us the room and we chose to stay there. The second day someone was suppose to move us in the room that we payed for. That never happened. No manager contacted us, the attitude of the staff was absolutely unacceptable.I have to mention that the check in was made online, but when we arrived, we did the procedure again, way too much time lost for nothing. We were supposed to park our car in the parking of the hotel, as mentioned online, but when we got there, the receptionist told us it was full and sent us to a public parking, even though there were cars going in an out the hotel parking. The room was way to expensive for what we received and the receptionist's attitude was absolutely unacceptable.

The breakfast was really good.

Stayed in August 2024

Room was not a suite, it was a family room

Location

Stayed in August 2024

Not much to report

Great situation. Friendly helpful staff and nicely appointed rooms.

Stayed in August 2024

Great choice at breakfast Always well stocked and hot Super location near Old Town Bed super comfy and pillows super soft

Stayed in August 2024

The bathroom was located in the room without being in its own separate space. We had 3 rooms between our family and 2 out of three were looking out into the back of buildings which was depressing

The breakfast was very rich with a lot of choice for every taste

Stayed in August 2024

The staff in reception was rude. Hotel didn't answer my questions before i arrive. They answered very late. Overpriced hotel.

Good location. Clean room.

Stayed in August 2024

The staff at the reception should be nicer. Treat your guests with respect no matter who they are, ladies, families or friends. I will never come back to this hotel.

Stayed in August 2024

We requested a room with a double bed but were given a room with two separate beds and when I asked about this I was told there was another room available but it would be a different layout that didn’t sound as nice

Staff were helpful and location was great

Stayed in July 2024

Breakfast was perfect, lots of fruits and salty options. Room was clean and neat. Located in a quiet fancy area, close to different attractions.

Stayed in August 2024