The checkin procedure. I think a bit more empathy would have been appreciated. We had requested early checking coming in after 20 hours total flight duration including layover. Saw a few guests checking out earlier while we waited since 9.00 am and yet could secure the room around 1.00 pm. While we ourselves checked out the following day at 7.00 am and am sure there are guests who checkin later in the day, the requested early check in could have been obliged or better managed for sure. This will go a long way to instill goodwill.

Room location was decent. Room was far more spacious and well laid out than what we had thought of.

Stayed in April 2024

Breakfast

Stayed in April 2024

Paper thin walls felt like someone was at the door and the tv wasn’t working for 2 days with the English channels not working.

Was a good location! Offered free 1 hour spa treatment! Very modern and clean! Wifi in the room! Loads of extra in the room

Stayed in April 2024

Breakfast could have had more hot food choices but apart from that a fabulous hotel, clean and staff very professional

Stayed in April 2024

The elevator

The serenity and location is top notch.

Stayed in April 2024

Far from la rambla

Great shower Good food

Stayed in March 2024

It was not cleaned the last and our card didn t work but lady (Claudia) was perfect. She helped us

Everything was fine

Stayed in April 2024

The Breakfast has all one can imagine: Fruits, Different type of bread, various juices and many more ! The SPA area is also great to use. It is for sure an hotel to enjoy. It is 5-7 min walk to the Metro and the TRAM/BUS stops as well. A very big commercial center with many restaurants, shops and a cinema is very close to the hotel.

Stayed in March 2024

The location is great. Room facilities are good Great view

Stayed in March 2024

Cooked breakfast was a little cold but just a minor gripe for us.

Excellent Hotel. Great facilities, very clean and comfortable. Lots of choice of food at breakfast. Although quite a way out of town it’s near the tram and metro so can get into the city centre quickly. Easy to get to the beach too.

Stayed in March 2024

Location & room are great

Stayed in March 2024

No mini bar

..

Stayed in March 2024

The spa, location, pillows, clean room.

Stayed in March 2024

Nice location, close to the beach as well as tram and metro to reach the city center.

Stayed in March 2024

Location and hotel was clean Breakfast was ok and would benefit with a cooking station for fresh eggs

Stayed in March 2024

The smell in the bathroom was quite unpleasant. I did feel the bathroom could have been cleaner as the rest of the room was. I can't say it was the most welcoming of hotels.

The hotel is okay, the breakfast was great with plenty of choice. The room was well equipped with all the usual things, and included a microwave which was a bit odd in my view. Being on a very high floor meant the view from my room was lovely.

Stayed in February 2024

Room service - food was not 4 star hotel worthy, plus charging extra to bring it up to your room. Never experienced that before Airconditioning didn’t work. It was so hot in the room. Wouldn’t want to be there when it’s summer.

Modern property

Stayed in February 2024

Carpets in hallways need renewal

Large room, facilities, 4 pillows to choose from, quiet, mini-fridge and microwave oven, excellent gym, breakfast extensive

Stayed in March 2024

Restaurant can be very dead for lunch and dinner and area has limited other choices of restaurants.

Decent sized rooms Good breakfast Friendly and very helpful staff Some views and easy access with trams in front, own car parking, and plenty of taxis.

Stayed in December 2023

Air conditioning issues, once it rains it’s noisy, no decent welfare set but toothbrush and grooming set provided.

Huge room, sea view, near the congress centrum and at the top of the diagonal del mar

Stayed in March 2024

I had to wait for 50+ minutes to get hot water in the shower in the morning (11th floor).

Comfortable stay.

Stayed in March 2024

None

The rooms and the the whole facility of the hotel are quite clean. Also the swimming pool on the roof looks pretty nice. It also enables us a quiet sleep

Stayed in March 2024

The communication prior to the check-in. We were supposed to pay partially before checking in, we received a message on booking to pay via a link, but the link wasn’t working. It was written if we don’t pay before the checkin, the reservation gets cancelled. I called the hotel several times and stayed for 20 minutes on the line with no answer. They need to work on this, sorry not sorry.

The location is pretty good, super close to the subway. The bed was really comfortable and the staff was nice! We received a complimentary 1h voucher for the spa:)

Stayed in March 2024

Staff is friendly and helpful. Rooms are nice and clean and the location is perfect (shopping mall / beach)

Stayed in February 2024

Hotel could use a bit of refreshments.

Location. Big rooms.

Stayed in February 2024