Pool had about 39 sunbeds which you had to get up early to get. After half hr unattended your towels were removed. We got told no smoothies can be consumed from bar downstairs even though they didn't sell them and everyone else brought food water snacks etc to the poolside. We have been coming here for over 6 years and it has changed so much we won't return

Location is great. Two lads behind the bar were brilliant

Stayed in June 2023

No complaints at all, breakfast was fab, rooms very comfortable and splotleesly clean, view amazing

Stayed in June 2023

Room was very small

location

Stayed in June 2023

we didn’t manage the air conditioning in the room very well!

loved the location, the staff, the breakfast and loved the rooftop bar - Tony has such a great playlist! so chilled! perfect!

Stayed in May 2023

I'm not really one for writing reviews in the first place, but because of how fantastic everything was here I wanted to. I have travelled a decent amount and not many match up in terms of OVERALL convenience. Great stay.

Everything, from location to cleanliness to staff, food, facilities, it was absolutely great. We will definitely stay again. A must stay for anyone heading to Port De Soller.

Stayed in April 2023

everything

we stayed here for a week with our one year old son and we had a leak in our room on the first night coming from the ceiling in our bathroom, when I reported it to reception the lady who was on that morning was so helpful and came straight up to check. without hesitation she moved us to a new room which was so much bigger with so much more space for our baby to move around and had a sea few.

Stayed in April 2023

The fact that I was awakened early in the morning with ants 🐜 everywhere all over the bed and me while sleeping.

Nice location 👌

Stayed in September 2022

STAY AWAY THE WHOLE PLACE IS INFESTED BY BEDBUGS!!!!!

WARNING! Nothing is satifactory about this place!!!! Do not stay at this hotell. They are infested by bed bugs. They where not Very professional about this at all, I found one fully grown When entering the room. And When presented to the reseptionist, it was like they had no idea what this was! I managed to Get another room, also infested by besbugs, Two floors above the original room! REALLY? I left a day early and still had to pay 2/3 of the stay, even offering to pay for the first night. I think my sanitation bills at home would be large, (fingers crossed I managed to Keep them outside my luggage, keeping it closed for the entire stay!) The hotel should at least offerets to compensate the second night! They are unreliable and they steal as well, in my haste to leave I forgot some electronics that the reception upon trying to pick it up, claimed could have been sent with the cleaning? I will never put my foot inside this wannabe, up to date 4 star? should have been 0 stars, holiday resort again!

Stayed in October 2022

The TV was not possible to see from the bed, however, not needed.

the location is great, a balcony with see view made our stay very nice!

Stayed in October 2022

No complaints, everything was perfect.

Fabulous location and view. Friendly, helpful staff, great breakfast.

Stayed in September 2022

air conditioning kept failing elevator broken people who stayed there were somewhat grumpy

beautiful property

Stayed in September 2022

uncomfortable beds. no room service. no minibar. no proper restaurant, only a decent buffet. crowded and very basically equipped pool area. long waiting time for check in an check out.

excellent location. professional and kind staff. excellent communications.

Stayed in September 2022

The variety of dishes and desserts at dinner, also the breakfast. Location. Views from balcony. Staff was very friendly and efficient. Thank you!

Stayed in September 2022

The views, the room, the rooftop, staff ..Everything went cool

Stayed in September 2022

The manager was awful! My glasses to see were left at the bar, the manager confirmed brand and case so had them and then they were either stolen or misplaced from there possession, I asked to speak to manager 3 times a day for 6 days and not until day 6 when I was leaving and said I wouldn’t pay until I did spk- did I get to speak to the deputy manager!! Who then lied, on my day of departure making it too late to lodge a police report to claim on insurance! Not only this I was advised reception, pool, bar were public areas and they weren’t responsible if things were stolen?! Still shocked .. they told me week before suitcases had been stolen from reception! The location pot de soller is amazing the service/ Manager awful!

The manager was awful! My glasses to see were left at the bar, the manager confirmed brand and case so had them and then they were either stolen or misplaced from there possession, I asked to speak to manager 3 times a day for 6 days and not until day 6 when I was leaving and said I wouldn’t pay until I did spk- did I get to speak to the deputy manager!! Who then lied, on my day of departure making it too late to lodge a police report to claim on insurance! Not only this I was advised reception, pool, bar were public areas and they weren’t responsible if things were stolen?! Still shocked .. they told me week before suitcases had been stolen from reception! The location pot de soller is amazing the service/ Manager awful!

Stayed in September 2022

The staff apart from the nice blonde receptionist. The rest were not very helpful

The breakfast was good

Stayed in August 2022

The pool seemed to turn our swimwear green… rooms a bit small and the two room for our family were far apart albeit on the same floor.

Location is the best for this hotel, however the hotel is a bit basic, the rooms are quite small and the breakfast is average.

Stayed in August 2022

The fact I stayed there for only 3 nights 😃

I definitely like the location. Hotel is right behind the beach (bay) which is ideal when you deside to go swim or just relax. You can also choose the refreshing pool at the hotel's area. Besides all the restaurants and shops are close enough, also the iconic tram going to Sóller and back. All the staff is helpful and keeps the hotel room tidy everyday. I'm also amazed about various breakfasts and dinners. That's the best fuel you can get with no doubt.

Stayed in August 2022

Rooftop terrace. The guy in charge was more worried about seating arrangements rather than serving and being polite to customers.

Excellent location.

Stayed in August 2022

Incredible location. Nice room, comfy bed, great breakfast

Stayed in August 2022

bed is okay not the most comfortable

location, cleanliness and staff

Stayed in July 2022

room was so small and floor in bathroom was absolutely filthy when we got there

central and kwirky

Stayed in July 2022

only downside was couldn’t turn air conditioning down

location

Stayed in July 2022

service , pool bar never open when open closes early rooftop bar waiting 20 mins approximately to get served

position of hotel (location)

Stayed in June 2022

The pool is public to anyone not just guests. People hogged the sun beds even though there's a "rule" about leaving towels there and not using the beds. Very expensive for mediocre room and food. The rooms don't get cleaned properly. The main lift is terrible and takes forever to get to your floor. There's no Aircon in the whole building apart from your room

The drinks at both bars. Comfortable bed. The staff were very lovely and professional.

Stayed in June 2022