10 Calle Cupido, 38400 Puerto de la Cruz, Spain
#45 of 52 hotels in Puerto de la Cruz
Guests' ChoiceBased on 82 hotel reviews
6.8Cleanliness
7.3
Comfort
7.1
Location
8.4
Facilities
6.8
Staff
8.2
Value for money
7.4
Free WiFi
8.4
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End of dialog contentReviewed: 1 May 2024
Chris
United KingdomVery basic room , noisy road outside & patio door didn’t take it away or slat window in bathroom very loud, bed creaked every time I moved, shower had to be held as faced wall worn fixing, balcony had flower beds - or should I say weed beds ( no flowers) and over 50 cigarettes ends (as a non smoker not great to see) , doors banged when people left rooms, buffet breakfast looks good on first impression but wasn’t great. Beggers asking for money nearly every street , felt unsafe at times. Only two sockets in room, one could only use if holding in, tv looked unsafe with bare wires showing so didn’t use.
Good central location, balcony, clean
Stayed in April 2024
Reviewed: 10 April 2024
Maria
IrelandLifts are very small and only one cocktail a day available according to the bar staff only if your all inclusive and it wasn’t a great one at that
It was clean, staff very friendly and helpful
Stayed in April 2024
Reviewed: 12 March 2024
Susan
United KingdomVery tired rooms, thin walls you could hear next door neighbours snoring at night. No parking Little food choice for vegans
Good location & helpful staff. Good value for money
Stayed in March 2024
Reviewed: 9 January 2024
Paul
United KingdomCan't comment on food as I I eat out.
Good price stored there many times last 20 yrs.
Stayed in December 2023
Reviewed: 28 December 2023
Catherine
United StatesStaff very nice, including breakfast staff, front desk, and concierge.
Stayed in December 2023
Reviewed: 2 December 2023
Lorenzo
SpainThe location is quite good.
Stayed in November 2023
Reviewed: 1 April 2023
Pavlo
UkraineRooms are old. Terrible wifi Quite noisy Food was below average even considering the price A few cockroaches here and there You can't use the AC unless it's "summer". It's +37 in March? Well too bad! You have to pay to use the safe
Location Staff Rooftop pool The room is cleaned every day. The gym was actually surprisingly good but the opening hours and lack of AC make it barely useful
Stayed in April 2023
Reviewed: 31 March 2023
Yu
Netherlandson weekend night, super noisy with ugly live dancing in the lobby. it is too generous to call it singing or music. hotel facilities are old, owner seems to not interested in renovating, but only milking this old cow
reception lady was cute and friendly. she was the highlight of the entire hotel. breakfast is good
Stayed in March 2023
Reviewed: 22 March 2023
Terence
United KingdomNothing.
Not all of the reviews for this hotel were good but we wanted a cheapish three night stay in town and therefore had sensible expectations. We were surprised and delighted at the standard of the hotel. As we were on B/B we cannot comment on other meals but found an amazing choice with lots of fresh fruit, wide range of meats and cheeses and a good fried breakfast. For a hotel of this size we thought breakfast was excellent. Room was bigger than expected, pool and sun loungers on roof with comfortable sun beds which we did not expect and hotel was in a central location but much quieter than we thought it would be. Staff were helpful and pleasant. We would certainly stay again.
Stayed in March 2023
Reviewed: 8 March 2023
Victor
United KingdomNothing
Food and service were excellent. Superb choice of hot and cold dishes
Stayed in March 2023
Reviewed: 7 February 2023
Andrew
United KingdomBedss were uncomfortable
Position of hotel was good
Stayed in January 2023
Reviewed: 30 January 2023
Paul
United KingdomThe hotel is very tired and in need of some refurbishment and updates.
Location is pretty good, central for most restaurants and bars. A short walk to the promenade and beach. Staff are very friendly and helpful.
Stayed in January 2023
Reviewed: 7 January 2023
Darok
HungaryMaking yourself understood in English is quite ponderous because of the strong Spanish accent and limited vocabulary. The two elevators are very busy in daytime and early in the evening, so usage of the stairs is far more effective even if your room is on an upper floor, that's sometimes unpleasant. And 4-stars-rating is an overkill.
Located in Northern Tenerife's green environment, outer the big parties and festivals, HC Hotel Magec offers you a lovely place to stay with a great value for the money. I got a qualitative room service every day. The senior lady in the restaurant was very kind to me at every meal, she is a really gold-hearted hostess. Both breakfast and dinner are continental-type with a wide variety of popular (and sometimes local) food with smart spicing. I definitely would return.
Stayed in November 2022
Reviewed: 2 January 2023
Ali
United KingdomThe food was below average. Food and vegetables were not fresh and we ended up eating out for for the remainder of our stay. Even something as simple as a coffee was unfortunately poor. Rooms can definitely also do with updating with mould in the bathroom.
the only good thing about this hotel is its location, close to the bus station and a walk to the beach. Apart from that all staff were nice and friendly.
Stayed in December 2022
Reviewed: 10 December 2022
Paul
United KingdomGood value for money.Only had breakfast so can't comment on evening meal.
Stayed in December 2022
Reviewed: 5 December 2022
Eric
United Kingdomview from room
location
Stayed in December 2022
Reviewed: 17 November 2022
Cooper
United KingdomThe food was awful fly's everywhere all on the fruit and bread we ate out every night and no kettle in your room also no mini refrigerators so drinking warm water when waking up in the night
The location
Stayed in November 2022
Reviewed: 15 November 2022
J
United KingdomLunch and evening meals not great, you will find something edible but I wouldn't say it was 4 star food. Bed not very comfortable
Staff wonderful especially Sergio the Barman Rooftop pool and bar nice Location of hotel very good Drinks good Breakfast decent
Stayed in November 2022
Reviewed: 14 November 2022
William
United KingdomOnly thing was no handrail in room 7203 so taking a shower was treacherous also really old shower head could do with updating. Could do with more choice on tv in english.
Location, room size, quiet , breakfast, roof top opens 10am so no reserving of sunbeds, staff friendliness, 3 BBC channels on TV.
Stayed in November 2022
Reviewed: 6 November 2022
Linda
United Kingdomfood not very appealing. definitely a lot less choice since our last stay.
nice rooms and good situation. very clean, nice staff.
Stayed in November 2022
Reviewed: 18 October 2022
Catherine
IrelandNo tap water available at dinner time. I think a jug of tap water should be provided. Air con didn't work very well. Room was warmer than outside. Lowest I got temp with aircon on was 22dg C. Balcony door didn't lock. No English TV channels or news channels. Sky or CNN would have been good.
I enjoyed the food. Breakfast and dinner were very good. Excellent choice. Plenty of supply. I liked the lobby. The lady who cleaned my room did a great job. I liked the peace and quiet, security and convenient to centre and bus station.
Stayed in October 2022
Reviewed: 11 October 2022
Marion
SpainNothing
Location, cleanliness, very good staff and value for money
Stayed in October 2022
Reviewed: 10 October 2022
Ivo
Czech RepublicHotel and room looked a bit shabby. Air-conditioning in the room didn't work. There was poor WiFi signal in the room, could connect only on balcony. The coffee on the breakfast wasn't very good.
Very good location of the hotel - 100m from the central bus station, 100m from the city centre. The room and balcony were spacious. There was well equipped gym in the top floor, which exceeded my expectations. Great panoramic view from the roof terrace. Breakfast buffet was rich and diverse.
Stayed in October 2022
Reviewed: 27 August 2022
Gigi
SpainInterbet was not working at all. The area by the pool and other common areas could have been cleaner.
Staff was trully helpful and friendly and the room was spacious and comfy. Breakfast buffet was good.
Stayed in August 2022
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