If you fly from Kilimanjaro to Victoria Falls, there is a bit of a dogleg via Addis Ababa. Always feels a bit odd to be flying in exactly the opposite direction to the destination, but that is the nature of Hub and Spoke air travel. Our stopover was an overnight, no real time to head into the city for a look, so we booked a room at the Skylight In Terminal Airport Hotel. As we know, the bigger the room, the more comfortable it is, so we decided to splash out and book a 47 sqm King Room. Check in was slow and convoluted, but that sometimes happens. No big deal. Once we got to our room after about 15 mins of paperwork and fuss, we found it to be about half size. So we headed back to reception to explain that we had booked and paid for a larger room and that should be what we get. The guy at reception looked us in the eye and said, unequivocally, that all the rooms in the hotel were the same size. So we pointed out to him that the price list on display at the front desk clearly showed a variety of rooms and a range of prices. He insisted that the room we booked was the one we had been given. We showed him pictures of the room on our Booking app, but still no joy. So that tried and true trope of "can we see the manager?" was brought out. That didn't do much until we asked again. After about 10 minutes of wrangling, a voice appeared on the speakerphone, also insisting that all the rooms were the same and that we were going to sleep in the one that we had paid for. So another trope had to come out - the review process. After another few minutes of equivocation, we were finally shown to another room which, lo and behold, was exactly like the one in our Booking app, being much larger. All good? Not really. We had a look in the fridge for some milk for the morning coffee. Nada. So we trekked back to reception (they weren't answering the phone, weirdly) and asked for some milk, and also some capsules for the Nespresso machine.

Leaving

Stayed in July 2024

Only 1 bath towel. which we shared, no information on how to operate the TV - which we were hoping would explain available facilities as there was no paperwork in the room to do this.

As a 12hr layover it was well placed. Being inside the airport meant we avoided paying for visas and not having to shuttle bus to the hotels away from the airport the airline used.

Stayed in July 2024

The worst experience. We had a problem with the reservation (because of an internal problem of the airline - which owns the hotel) and they did not want to help us. The staff had a terrible attitude of service and mistreatment. In addition, there was no hot water (supposedly we were told it was momentary but then we found out that it was broken a week ago). And there was no air conditioning either. The coffee machine didn't work well either. The worst thing was the attention of his staff.

Location

Stayed in June 2024

We were checked in and were not made aware that there was no hit water and Ac was not working. I found $400 for 2 rooms and 12 hours very expensive for no basic comfort

Stayed in June 2024

The air conditioning never seemed to fully work and the room is actually quite expensive for the convenience. $200 for a night of sleep (6-7 hours) is pricey in any hotel.

A great hotel within the terminal and just steps away from your boarding gate. No need for transit visa in order to stay here. The room was spacious and clean and the huge shower was a welcome sight after a long day of traveling. Ethiopian air provides a layover hotel but it’s off site, whereas this one is in the airport.

Stayed in June 2024

Very poor check-in management. It took 45 minutes from arriving to key issued. A very basic room & $180 without hot water in the shower, no breakfast, power sockets not working and a TV with menu in Chinese language, no instructions so impossible to find a channel to watch

Conveniently situated inside the terminal

Stayed in June 2024

I stayed for less than 12-hours for which they have an advertised rate of $105, but because I made a reservation through Booking.com, they charged me the full day rate of $180. Not good value for money through Booking.com.

The location inside the airport is fantastic. The facilities are very good.

Stayed in May 2024

Loud music and loud flight announcements late into the night - need better sound proofing of room. Requested twice for hair dryer and never received

Stayed in May 2024

Everything was great.

Location is so convenient. Great place to stay if you have a long layover.

Stayed in April 2024

So from the room we hear all the discussions from the hotel restaurant, but that's not the worst, we also hear all the beginnings of boarding of the different flights that leave from this terminal and it ends around 2 a.m. in the morning and starts again around 8 a.m. Concerning breakfast there is not too much choice especially in relation to drinks. They room has NO VIEWS on planes are outside. Really dark

I liked the fact that the hotel is located in the terminal. Once you check out no need to go through the police or baggage search again, when you leave the hotel you go directly to your boarding gate.

Stayed in April 2024

Location is perfect. Easy to access and so convenient for next flight.

Stayed in March 2024

Beautiful room, very clean, every thing excellent

Stayed in March 2024

The hotel staff were very polite. It was the Ethiopian Airline Hotel who were not polite nor professional.

I had another booking by Ethiopia. Airlines. When we arrived at the hotel, I was told that i could only go to the other skylight hotel outside the terminal and that the in terminal hotel was full

Stayed in March 2024

There was confusion about the same Hotel in the Terminal, I thought it is the same Hotel

The breakfast was good, but the time was during the African Leaders Meeting in Addis, and that has contributed to less attention to other customers. Otherwise, it was great.

Stayed in February 2024

It was difficult to find. Signs leading to in terminal skylight hotel should be visible much earlier and more frequently. Staff could have smiled more. They were more business-like than welcoming

Accommodation and a quiet room. Great breakfast buffet.

Stayed in February 2024

I could not get to my property due to lack of clear directions on getting to the hotel. Once i left immigration and claimed my baggage they told me hotel is before immigration which makes no sense as i need to get my luggage.

Never reached property

Stayed in February 2024

The best option for a stopover to avoid going through the immigrations office.

Stayed in February 2024

The reception girl was so aggressive only because we said that our booking was breakfast included (?i show her the msg): she even shout to say that on her computer the breakfast is not included and even don’t want to look on my phone;

The buffet was not bad

Stayed in February 2024

Overpriced airport hotel, 250 euros for one night due to African Union summit for a 3 star room that is very dated and in need of repair. Room amenities none, not even slippers (only on request) no bathrobe nothing. Hotel restaurant playing loud music below my room from 9 am to 9pm non stop, not ideal for light sleepers.

The only positive is that its close to the airport, everything else is mediocre to terrible.

Stayed in February 2024

Anything

Good

Stayed in January 2024

The room had a musky/damp smell to it

Very nice transit hotel you don t need to go through passport control

Stayed in January 2024

The breakfast could be improved

Stayed in January 2024

The decor and the location.

Stayed in December 2023

Escalators was not working, had to use the stairs with pregnant wife

Location is super convenient

Stayed in December 2023

N/A

Great and clean

Stayed in September 2023