The fact that they "couldn't find" the items I left in my room

It was very clean

Stayed in June 2024

Safe box was not working. Awful internet.

Stayed in June 2024

Wifi did not work in our room. To begin with, there was a plan to fix this, but it did not work. So a room change was offered in the end, but by then did not feel worth it. Hotel made amends by adjusting the booking at the end. Room smaller than it appears - a tight walk way each side of the bed, immediately crowded with 2 normal sized adults. No bikes to borrow (coming soon apparently) Limited in house food menu - covered it in one meal, a problem when it is the only place selling food close by

Property close to the Dipoli conference centre. Easy check-in, check-out. Friendly staff

Stayed in June 2024

It was not clean. When I entered the room there was still trash from the previous person in the bin and the pillows smelled of another person. Then the WLAN did not work. When I was offered another room there was a disgusting smell in the bathroom from the sink. Reception always apologized and even send me some chocolates. In the restaurant I had too wait a long time before I was served, then food (burger) came almost cold. They did bring another burger then (warm). Somehow they always needed two attempts to get it right.

Location is a bit off city center but close to some companies and University. Nice location close to water. Sauna in the evening. Great breakfast Buffett ( make sure to ask for the omelette menu as it was „hidden“)

Stayed in June 2024

The wifi was poor and kept dropping out so pretty unusable in many rooms. Happy not to have sheets and towels changed everyday, but when opted not to have this did not get any room check eg emptying of bins, topping up of hotel supplied items such as coffee

Serving staff were always helpful and friendly, helping get wheelchair up steps etc.

Stayed in June 2024

No roof terrace access to cool down after the sauna. I tried all doors but didn't find the way out.

Breakfast, the roof top sauna

Stayed in February 2024

The stuff, especially the manager of the restaurant was very very very rude. We had a simple request and we were ok if it was not accepted, but the manager was ignoring us and pretending she wasn't seeing us.

The location was good because I had a meeting at the Aalto University and it was near. The facility was fine, the breakfast was ok.

Stayed in January 2024

The room preference was a quiet room from upper floors. The room was on the first floor directly at the ground levev. The window did not close properly.

Stayed in November 2023

Ventilation noise during the night

Nothing in particular

Stayed in October 2023

This review has been hidden because it doesn't meet our guidelines.

The penny pinching on heating the swimming pool they know about this it makes the pool unusable. They have two saunas running which few use.what a waste of a facility . THEY will ignore this criticism

Location ,Clean good breakfast

Stayed in September 2023

We stayed for 23 days. Wifi was very unstable, which was very annoying. We stayed on the fourth floor, and the catering corner was off and on, sometimes nothing, sometimes a few apples, sometimes the full selection. There was no stability in this part of the hotel service, which is a management issue. Breakfast was OK, but cleanliness in the breakfast area was often less than satisfactory, the tables were not cleaned properly, The restaurant leaves a lot to be desired, and the menu needs updating right away.

Location, staff

Stayed in September 2023

Bathroom was not very clean, toilet was not as per the standard cleanliness you expect in a 4* hotel, found nails in the sink and the smell from the sewer was terrible. i had to put water into the drains constantly in order the smell to go down. Bathroom size is small for the price you pay and for the quality you expect.

Staff very friendly and the fact that the parking is free its a good thing but comes with the problem that on a busy weekend will be difficult to get a spot. Good breakfast overall.

Stayed in August 2023

The cleanliness is definitely a huge problem in this hotel. It seems to me that cleaning is none of their priorities. The carpet on the corridors has not been vacuumed for my whole stay (several nights) properly or at all, which was obvious by eye. I shared the elevator rides several times with a crumbled cookie. The curtain in the room was dirty. In one corner, there was really the dust piling up. In the corners of the bathroom, lots of dust as well, in one (vertical) corner, the dust was sticking partly half a centimeter. The towels were placed on tiles where there was apparently still the toothpaste of the previous guest(s), and also there still the dust. The rack for the suitcase was so dirty that I did not want to place my suitcase there. According to the dust on it on one corner, it has not been cleaned for quite a while. There was one issue in the bathroom that was very disgusting, I have never experienced something like that so far, and I asked them to clean and remove. However, this was not done, instead my towels and bed sheets were changed to some that apparently had not been fully cleaned (at least there were quite some visible stains on them). I then gave up. I gave them the chance to correct, but it was wasted, otherwise I would not have written the review in this way. The chairs were also not clean. Window broken. My impression was that many of the things for breakfast were not really fresh. The buns from the supermarket nearby at Aalto University metro station to me felt much freasher than the buns or croissants or pancakes or cereals for breakfast at the hotel. For a price of about 135 Euro per night, in my opinion, overall, inacceptable. I still give 3 and not 1 as a rating because of the nice location and the cooked and some fresh vegetables for breakfast. It was my first stay in a hotel of that chain, which actually seems to have a good reputation. After this experience, I do not think I will reconsider to visit another one.

Cooked vegetables for breakfast. Nice location, close to Aalto University, within reasonable distance from subway, nice walking along the lake in the morning or afternoon.

Stayed in August 2023

no room cleaning during my stay 3 nights despite requesting every time

Stayed in August 2023

the room could be nicer.

The gym and pool was pretty awesome. the room had plenty of amenities, staff were friendly.

Stayed in July 2023

The hotel is ok but would benefit from some renovation. The room was small, furniture was old, and overall it was not so clean. Not worth the (very high) price.

Near the water although not easy to reach with public transport.

Stayed in May 2023

hotel quite old and you can see that and rooms quite small, but comfortable and have all needed, lacated on the lake so for spring and summer good location, and off the main road so quiet

Stayed in February 2023

The hotel is very tired and in need of renovation. Shortly after we checked in, the door to our room broke. It can be seen that cleaning was carried out, but it was insufficient. There was dust in some places and someone's hair stuck to the walls in the bathroom. The hotel has a sauna and a swimming pool, but it was not possible to use them, because the hotel does not issue slippers and bathrobes. I don't understand how they planned it. If we could take slippers with us, then no one travels with their bathrobes!

Nice, quiet and very picturesque area of Helsinki. But far from the center and there is almost no infrastructure nearby. Fast internet and good breakfast. Good soundproofing.

Stayed in August 2022

The facilities are a bit old. I do not like the the default option of no room clean

Great location great stuff

Stayed in October 2022

Wasn't told that room cleaning happens only once in 3 days.

Breakfast was great.

Stayed in August 2022

we had a very unpleasant incident at night in the parking lot, our car was scratched, it was not an accident, it is clear that someone did it on purpose, there are no surveillance cameras, the hotel is not responsible, it spoiled everything

Stayed in August 2022

Too cold in the room. Can't turn off AC and vent. Too soft beds.

Clean, calm and well organized room.

Stayed in August 2022

comfortable bed, quiet, excellent breakfast and lovely pancakes

Stayed in August 2022

a bit old hotel

good breakfast

Stayed in August 2022