Rooms were too small

Spa

Stayed in December 2023

The rooms are definitely not for families . It gets hot, crowded and cluttered so fast even if you’re staying for a weekend. I think for couples or single stays it’s just enough but for family room is extremely uncomfortably small. Your toes will suffer 😂 every corner or the bed. The wellness area is nice but extremely cold you won’t be able to stay there for long without a drink or two or sauna visits also gets crowded very fast.

Property is clean, breakfast is nice and staff is helpful

Stayed in December 2023

It wasarked as almost 5 Star that's why I stayed night there, because I wanned to experience 5 Star hotel. It seemed 3 star hotel and it also felt like that. Omenahotelli is better then Valo for that price.

Breakfast was good, there was smart TV

Stayed in November 2023

Our initial room was not properly cleaned and had many stains on the surfaces and crumbles from food from the previous guests. We were not informed that wellness is not automatically included in standard rooms prior to booking, which I missed (it has always been included before from our previous stays). Fortunately, we got a better room with the pool area included after informing the reception of the problem. The staff are very helpful and nice.

the hotel has a nice wellness and spa area with outdoor saunas on the roof.

Stayed in November 2023

Earlier check in

Long way out of town Checkin NOT before 4pm allowed

Stayed in November 2023

24! emails plus messages via booking.com

Stayed in November 2023

Very tiny rooms.

Quiet

Stayed in October 2023

good enough

Stayed in October 2023

The room was tiny. The pictures showed the bed being turned into a desk, but this was something that the staff had to do for you and you had to request it beforehand. The breakfast was insanely busy and there wasn't any place to sit. The food available was also very meager.

Rooms are quiet and the beds are comfortable

Stayed in August 2023

I didn’t like the extra sink in the room, I would have preferred a desk or any sort of larger table space.

The workers were extremely friendly and the self check in was a nice addition I do not see in many hotels.

Stayed in November 2023

Small bathroomS

Good

Stayed in October 2023

Tv randomly turned on middle of the night

Cheap

Stayed in November 2023

Dry air

Stayed in October 2023

The air condtitioning is very loud and cannot be turned off. The hotel sent several (9) unnecessary messages, some in the early hours, which was annoying.

This hotel is located with easy access by bus. It is clean and cosy, although rooms are very small. Breakfast is very good and service is fine.

Stayed in September 2023

Absolutely not a customer-oriented service. Plus dozens of spam emails.

Stayed in October 2023

The internet connection is very poor and was not possible to use. I had to use internet from my phone.

Nice hotel, clean, good location.

Stayed in October 2023

The treatment from the staff, not only was our room not cleaned but also at the restaurant we were treated differently. I never want to say am discriminated but this time not only did I feel but also my thirteen years old girl

The wellness area

Stayed in October 2023

Nothing was good

Stayed in October 2023

I booked a room for three adults. Me, my wife and my daughter. Our flight from Riga to Helsinki by Finnair did not go as planned, the flight was postponed for 6 hours. That is why we arrived at the hotel only at 1 am instead of 7 pm. The whole family checked in at the reception with the hotel staff. But when we came to the room, we found that there were only two blankets, two pillows, two towels. Such a mistake of the staff surprised us very much. We have already stayed in this hotel in May this year and everything was fine then. Next time when travelling to Helsinki we will think whether it is worth going to this hotel.

Cleanliness, modern ergonomic room, early varied breakfast

Stayed in October 2023

Some napkins in the rooms would be better. And simple slippers initially in the rooms would give more comfort for the rooms.

Breakfast was excellent, and the rooms were clean.

Stayed in October 2023

The space between the wall and the bed was a little bit tight, and the hotel could only provide a single duvet cover for all bed for double rooms. Myself and my husband slept under different duvets even though we slept on the same bed. I found this really outrageous.

I liked the ambience of the hotel and breakfast great.

Stayed in October 2023

Coffee machine was dirty, the telephone was out of battery and I needed to remove the fridge to plug this in, and when plugged in it made a noise so I didn’t sleep well.

I love the breakfast, it’s top notch and the hours are very flexible.

Stayed in August 2023

It’s difficult to get to, it’s a bit far from the center, there’s a construction site nearby, but you can’t hear it, the room is really small for the money. Breakfast is a separate matter. You will have a choice but the drinks were a total disappointment. There is a plus that there are products for vegans. This hotel clearly lives up to its name and the main word here is WORK. By the way, plan your check-in after 4 pm, since check-in is standard at this time, or prepare your wallet to pay extra for each hour of early check-in

It is a clean hotel, the staff is friendly and always ready to help, and the rooms are clean and soundproofed. The room had a hairdryer, ironing board, iron, and kettle.

Stayed in October 2023

We did online check in, so the payment has been done online. By the time of check out, hotel charges us for some accommodation package, so we were really confused, because we paid for accommodation already online. It took some time to solve the issue and fix the final bill and delete those additional charge. Secondly one week we left the hotel, they charged us for the beverages from minibar we never took. Payment for minibar has been automatically withdrawn from my account and even though I contacted the hotel several times and ask for explanation, nobody was answering at all. After 3 weeks they finally answered, but it took me hours to chase them and it was really annoying spending so much time for their mistakes. So my recommendation to all guests is to carefully verify the final bill and all charges.

The room was small, but cozy. Excellent breakfast, so many options to choose, you could sit there the whole morning and enjoy perfect food. I do also very appreciate the breakfast was packed for us, because we were leaving at 3am. The terrace and spa was really nice, we also enjoyed the perfect music at the outside bar.

Stayed in August 2023

1.Expensive parking…25 euros per day. Should be free for customers. 2. The main problem was the heater! You couldn’t adjust it over 23c. It was the first time I encountered such a situation. The room was always frozen cause 23c are a little bit low for October in Finland. We complained 2 times about the situation and asked if they could raise the temperature but they said they couldn’t. After the third day we got sick in that room cause of the cold.

We stayed 6 nights there in total with an intermission of one day. Breakfast was rich and delicious. Most of the stuff was very communicative and eager to help us with directions, problems, etc. They never rejected our requests except for one. The room was small but cozy and beautiful. Other people complained about the cleaning. We had two different rooms during our stay and non was dirty. On the contrary, every time we hung the cleaning sigh on the door the stuff responded immediately.

Stayed in October 2023