Main disappointment is paid wifi in rooms and the fact that couldn't even use our own data plan in our room, so no comms. The pricing for wifi was also very high. This policy is very out of date. Practically like having to pay for water. The room was a tad too small for comfort. Eg nowhere to put 2 suitcases., and the small window looking out onto roof was pretty bad. Overall, felt more like a budget dormitory so not well matched to price. The online pre-check-in process needs to be reviewed with user experience research. There are typos and illogical processes, like users not being able to correct mistakes and requiring people to agree to terms and conditions without providing access to that detail via that process. I found that very irritating. The staff were helpful and fine, but noticeably not as welcoming or cheery as the staff at the Holiday Inn in Suva. Perhaps their terms and conditions of work are not as good. The overall look of the place beyond the dining area has the air of a declining motel that is getting out of date. Like not enough money is being invested in keeping up the place, including cleanliness of stairs and external corridors. A fresh paint and styling would go a long way, but even more helpful would be spending a lot more attention on well-desgned landscaping of the gardens visible to hotel guests. Lots of grass is not very appealing. Gardens is something that Bali hotels do well. You can both hide a lot (eg old buildings) and positively add to the Fiji tropical, relaxed vibe. A nice memory to take home. The big disadvantage of the location is the distance to local restaurants. So it is essential the hotel restaurant keeps up its good reputation (I checked this before we booked). But for customers focused on food it would help to make available a cheap shuttle service to local restaurant areas for lunch and dinner and/or encourage more restaurants to open up within walking distance.

The location and shuttle was very convenient for early flight. Really liked the entry foyer and open dining area with the two live local musicians. They were great - really helped add a pleasant vibe to the place. Service was good at both the bar and the dining. We also really appreciated the restaurant (for dinner). One of us is a vegetarian so really like the fact there were a good range of choices (etter than in many Suva international restaurants). We both really enjoyed our food.

Stayed in August 2024

My grandfather was hard of walking and the lovely staff changed his room so that he was on the ground staff as there are no elevators there.

Stayed in July 2024

It was not a quiet room. Noise from restaurant was disturbing.

Stayed in July 2024

Most welcoming staff. Clean rooms. Comfy bed. Reasonably priced food. Transfer upon request & avail hotel cabs.

Stayed in July 2024

Paid wifi

Everything was good.

Stayed in July 2024

Receptionist service was poor. Our room was given to someone else. Staff made excuses . The staff at the lounge bar was very slow. Did not attend to us while we waited to order our drink Hotel is great stop over if the front line staff can improve their service levels

Pool area was nice . Room was clean

Stayed in June 2024

Nothing was great

Was such a great hotel. Amazing pool for the kids food was yummy

Stayed in July 2024

Wifi is as poor by international standards. Continental Breakfast was below par.

Convenience. Bar staff George was very polite.

Stayed in July 2024

Clean, well-appointed friendly, ideal location for pre-flight night, reasonably priced (off-peak).

Stayed in July 2024

Rooms and facilities were old and need of an update, there were lots of mosquitos in our shower when we arrived, and it wasn’t as clean as it should have been. We used the hotel taxi service to go somewhere which was great, but we couldn’t use it to return despite the driver telling us to just call the hotel and they would pick us up. We ended up flagging down a taxi which worked out in the end. This place is good for one night just before a flight, but definitely not a destination hotel.

Great location across from the airport. The staff were friendly and welcoming. The airport shuttle service was prompt and friendly. You could easily walk to the airport if you don’t have too many suitcases.

Stayed in July 2024

Great value for money. Excellent location. Easy and free transfer from the airport. Lovely pool/bar/restaurant area to socialise

Stayed in July 2024

Clean great food cocktails and pools

Stayed in May 2024

My kids loved the slide. Perfect start and end to our holiday and easy being so close to the airport. Staff were lovely and helpful

Stayed in July 2024

The pillows were lumpy and to soft for our taste. A very minor thing.

We stayed at Gateway as a stop over before flying to Kadavu Island. We were very surprised as to how nice it was. I wish I was staying longer. The food was delicious and very attentive friendly staff. Clean and tidy room with everything you could want. We would definitely recommend Fiji Gateway.

Stayed in July 2024

Everything

Everything was amazing

Stayed in July 2024

Apalling wifi for such a high nightly rate

The decor

Stayed in July 2024

All good.

Close to the airport, which was ideal for me. The staff were lovely and so helpful. Food was great. Thoroughly enjoyed my stay.

Stayed in July 2024

Very clean and tidy

Stayed in July 2024

Nothing

I enjoyed my dinner in the restaurant. Food delicious, well presented too. Service outstanding. Love the live music. I had to leave for the airport before the restaurant opened for breakfast.

Stayed in July 2024

No complaints

The room was great choice

Stayed in July 2024

Very hapoy

Only stayed one night and left early but very happy with staff and accommodation

Stayed in July 2024

Could do with more loungers

Great location, excellent swimming pool and slide, good food

Stayed in July 2024

Nothing!

So close to airport, restaurant open early and late catering well to tourists arriving at all times, spotless room and grounds, more facilities than expected from an airport hotel.

Stayed in July 2024

Cannot think of anything.

Staff were fabulous. I could not find fault with anything. The rooms were immaculate and the pool was fabulous. Food at the restaurant was great.

Stayed in July 2024

Nothing.

Our group of ten family members stayed on our arrival and departure dates, and agreed it was a fabulous transit hotel. Close proximity to the airport and free shuttle bus was wonderful. Clean rooms, lovely staff and nice pool with a slide for the kids was a great start and end to our holiday.

Stayed in July 2024