Hotel looking a little tired. The shower door did not close. Breakfast was very poor value compared to October 2019

Well located transit hotel. Staff always freindly and helpful. Evening meal pleasant

Stayed in May 2022

Blocked sink in bathroom.

Close to airport. Nice atmosphere. Friendly staff. Good value meals. Good shower.

Stayed in May 2022

room was out dated and very small, no clothes washing facilities onsite.

closeness to airport

Stayed in May 2022

Loved everything

Excellent service

Stayed in May 2022

The worst experience I had in Fiji was at the Gateway Hotel. I stayed here both when I arrived (wasn’t as bad) and when I left Fiji as my transit accommodation between the airport and my destination. The reception and restaurant staff were the most unhelpful, non-friendly that I had experienced in Fiji. It felt like they were rushing me through, and that I was a burden to them. The total opposite of the experience I had at my other resort stays. On this stay, I checked in at 7.30pm and didn’t actually get into my room until almost 9pm. The room key I received didn’t work so I had to walk all the way back down to reception to fix it THREE TIMES. Each time I returned, the receptionist rolled her eyes and didn’t apologise once. On the third time, I was tired of walking up and down the stairs to the other side of the hotel in the heat so asked for another room. When I got to the next room, it was dirty, old and run down. & worst of all the toilet was leaking. I call the cleaning service to let them know & the lady on the other side said “what you mean the toilet is leaking” & hung up. At this point I decided to ask for yet another room as I paid for a clean room. I headed to reception and the lady rolled her eyes again, no empathy and said “well the only other room is next to the room where the key didn’t work”. As if I was again, and inconvenience. Finally into my new room and it was almost 9pm. I must say the porter was so patient and helpful. About the only helpful person at this place. I went to the restaurant to have some dinner. I order at the counter & go to pay with my card as I knew I couldn’t pay by card at my table. The waitress looks at me and says oh you can pay later. I then asked to pay now so I didn’t have to come back inside as my table was outside on the grass by the pool. The waitress looked at me and rudely said, well it’ll be more helpful to me if you just paid later. Shocked, I just walked away and paid after my meal.

The only good thing about this property was that it was across the road from the airport and the free shuttle service.

Stayed in May 2022

no microwave in the room

Stayed in May 2022

PERFECT LOCATION EASY AND GREAT FACILITIES

Stayed in April 2022

It is a but pricey given that nothing else is included just the price of the room. Food, drinks etc is extra & the cost of things are a bit over the top. For example can of soda is $6.50 I find that very hard to believe. If anything I can get 3 cans of soda with that amount

Location is awesome- right next to airport. So convenient!!!

Stayed in December 2023

they didn’t have handrails down the steps into Ruth pool which made it difficult for seniors- and we do like to swim It is a real OH&S issue I have given this feedback to them

it was close to airport and good as a transit location

Stayed in September 2023

Stayed here the night before leaving Fiji as we had an early flight. Great relaxed atmosphere in the dining area with everyone singing along with the musicians. Next morning the shuttle had us at the airport in a couple of minutes. Perfect for the purpose.

Stayed in August 2023

Airport convenience

Stayed in July 2023

wifi was only on the main lobby not the rooms

close to the airport for an overnight stay and clean with a great pool pretty good place for what you pay for

Stayed in June 2023

location

Stayed in January 2023

a little old

close to the airport, nice and clean.

Stayed in November 2022

the tv had limited selection, and free wifi would be good

comfortable nice pool for swimming and the staff were very helpful location ideal for transit travel and I appreciated the earlier check-in

Stayed in November 2022

Loved it. Have stayed there a few times and will stay there again

Stayed in October 2022

clean and convenient. friendly helpful staff. good food

Stayed in October 2022

room wasn’t ready

Stayed in June 2022

Right next to the airport, very convenient for catching an early flight. Extremely friendly staff at the bar and the restaurant, made us feel very welcomed.

Stayed in June 2022

Water pressure from shower was disappointing. I was showering under a trickle of water.

Well presented and clean and very conveniently positioned right across the road from the airport.

Stayed in October 2023

Nothing really..

Where else can you walk from the airport to your hotel in a few minutes - there is a shuttle bus but you can see the hotel from the bus stand! Plane was late but restaurant still open - told closed at 10.30 pm.

Stayed in August 2023

Fantastic hotel, great value for money . Fresh and clean , lovely staff .

Stayed in April 2023

the staff here absolutely no empathy, have stayed here plenty of time would never stay here ever again .

would never recommend staying here

Stayed in April 2023

none

Staff, facilities and location

Stayed in February 2023

I did not like that I had to pay extra for wifi. There was only one water bottle given for the three nights stay we had. The gym had empty water can, when requested they did not bring it in for the hour I was there. The restaurant over charged all the food. one plate of fried rice was $35. it took more than an hour to prepare the meal. we lost hunger by the time the food arrived.

comfortable bed, clean room, good hot water pressure in the shower room, nice pool, I also liked the restaurant ambience

Stayed in December 2022