「I stayed for two consecutive nights, but there was no cleaning service in the room on the second night. Bath towels, toilet paper and other supplies were not provided. I asked the service staff. She said that cleaning service was not provided until the third night.
I thought I didn't pay attention to the instructions on the website when I booked the room. But I looked again and found that the hotel did not have any instructions on the booking website.
I hope there are clear instructions when booking a hotel. This is basic.」
「When making the reservation, I chose to pay on site. However, when I checked in at the hotel, the receptionist said that the payment had been completed from the credit card you provided when making the reservation.I asked if I could change the payment to another credit card. He said no.I don't know why this hotel does this.There are some restaurants where you always have high hopes when you make a reservation, but after actually checking in, you feel disappointed. This is the case with these hotels.」