clean room and nice shower In the am there was a knock on the door - possibly we thouht the cleaning lady - we were not dressed and told her we need 5 minutes . In few more minutes there was another knock and screams "madam madam i am calling the police your infomratin is all wrong i am calling the manager" I went quickly downstairs to find out what was the issue as thia hotel policy was to not accept payment before the booking but after the check in -noone was at the reception when we arrived so credit cards were not exchanged. The screaming over obtaining the card were insane - beyond stressful. I was providingthe card as per their policy , my husband was still in the room but still the receptionist was screaming at me that my information was missing and that she will be calling the police. I have no words to explain the stress I felt over the police being called in a foreighn country as I was being accused of some unsavory activity. I was following their own policy of collecting the credit card infomration later. They were not at their post as we arrived to give the credit card! Iwish I had the time to wait for hte police to arrvie - but I was also in a shock being treated this way by any individual. She kept calling me madam while screaming at me and not letting me figure out what is her problem and what can i do to help....This would be remembered as number 1 unpleasant ways to wake up in a hotel.

Nice hotel clean and convininetly located

Stayed in December 2024

A bit old style (but authentic), smell from the restaurant does not go away during night and you can smell it on the hallway. Not a problem in rooms

Great location, super restaurant and great waiter, super clean, very friendly

Stayed in October 2023

Nothing.

We had a room at the first floor, 'altmodisch' style, but nice and clean with all facilities. A little overpriced, probably due to the location in the middle of the Alsace wine area. We had a great dinner with the local alsace wine in the restaurant. You can have breakfast, but we did not. The village is very nice with the typical half-timbered houses. You do not have to go into Colmar to see this, take a slow trip along the wine-route instead 😉

Stayed in June 2023

no tea kettle in the room unless you ask for it, hours of the restaurant for dinner from 19:00 to 20:30 only which can be too tight if you arrive late and there is no other places to go dining

Convenient location to have rest in the way exploring the region, courtesy of staff, when they saw we are with an infant they immediately provided baby cot, changing mattress and even equipment for bottles. comfortable bed, very quite. delicious food in the restaurant

Stayed in July 2022

Nothing!

A warm welcome to this very comfortable hotel in the pretty little village of St Hippolyte.

Stayed in June 2022

The room had a musty smell. The beds were really bad and uncomfortable - it just sunk in. We informed the staff about it and they said they will check it but nothing changed. There was no water in the room (for the price we are paying, water bottles should have been kept). The reception is closed for several hours during the day, which we found out only after reaching. So we could not checkin as soon as we arrived and had to wait for the staff to come in. The bed situation was terrible - we asked for a double bed and we got a room with twin beds pushed in together. These beds have wheels and keep moving the ENTIRE time you are sleeping on it. The mattress sinking in the middle was very uncomfortable and I wanted to check if it can be flipped over, but turns out that the bed frame itself was broken in the middle. The quality was very poor. The floors are carpeted but it felt very dusty and the room itself had a very musty smell. Bathroom was huge but improperly laid out so shower area was really tiny. Toilet paper was like sandpaper. There was none of the basic amenities in the room. We have come to expect these as standard common items - tea, coffee, kettle, mugs, spoons, sugar, etc. especially since the reception is not open all day long (very few hours in the day), and the dining area is locked after breakfast, there is no way of getting hot water if you want. There is no restaurant in this hotel. Or in this village (apart from one). You have to go to Selestat to eat.

Staff (Amal) was very sweet and polite. Beautiful decoration in the reception and breakfast area. Champagne during breakfast. Option to boil your own eggs.

Stayed in December 2024

Almost feels shut. No 24 hour staff presence.

Restaurant closed, breakfast basic. Lost its reputation totally.

Stayed in June 2024

No comment

Very warm welcome by the reception and very good breakfast.

Stayed in May 2024

Very nice place to stay, rest and feel the charm of Alsace, the location is a very good starting point for visiting the region. Very kind and polite staff and owners, delicious breakfast, excellent dinner.

Stayed in May 2023

There wasn't a thing I would change!

The food was EXCEPTIONAL. The best breakfast we've ever had at a hotel or B&B. We loved the fact that we were given a suite (3 adult family members in two separate bedrooms was a pleasant surprise!) and that there was a lift/elevator.

Stayed in September 2022

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in June 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in May 2022