Nothing the hotel could do about this but my satnav couldn't cope with the one-way system to get to the front of the hotel (to collect the parking key fob). I recommend parking in the shopping centre car park opposite. Perhaps a quide on how to beat the 1-way system?

Ahead of time, I found the communication with the staff very positive, so that I new secure parking was booked ahead of time. I liked the friendliness and efficiency of the reception staff, both on check-in and departure. The availability of underground secure parking was a very big plus for me and the access procedures were clearly outlined on a useful leaflet. Location was perfect for the railway station and tram, with supermarkets in easy reach. Cute little kitchen in the room served us well.

Stayed in July 2024

Not applicable

Clean property, excellent location

Stayed in July 2024

Close to main train station and very central Had a kettle and fridge

Stayed in May 2024

Good location, close to shopping centre and tram station

Stayed in June 2024

Neighbourhood run down Furniture worn Apartment not adequately cleaned: cobwebs in bathroom, very dirty under kitchen unit Apartment very hot

Location

Stayed in May 2024

No complaints

Everything is perfect, the location is perfect to reach the center by foot, the price is super fair and everything about the apartment is super nice. The parking just in front, the fast wlan and the cozy apartment just add to the strong points.

Stayed in June 2024

The room needs a proper renovation. Chair is completely worn-out. You need to pay €150 as a deposit for a room that’s in a poor state. Lady at the desk used my card to pay contactless for city tax without informing me. Very strange way of operating.

The location is near the train station and city center.

Stayed in May 2024

Nothing.

Very clean, well-equipped kitchenette, great breakfast. Great to have lift access and an easy walk into the centre of Strasbourg.

Stayed in May 2024

We booked a non smoking room, and it smelled terribly of cigarette smoke, especially in the bathroom. We could open the window in the room, but there was no fan or windows in the bath. Even the cord of the hairdryer was yellowed with smoke and odor. We had to hang towels in the closet to keep them from absorbing the smell. Room 505 On top of this, the hotel is IMPOSSIBLE to reach with an auto to get the remote and directions to the reserved parking. We had to park 8-10 blocks away for one of us to follow Googlemaps walking to the hotel, then walk back to the car to park it. Then the instructions to enter the parking garage (which was open and unsecured against non paying individuals) were very clear, but we had to park 3 floors down, take 2 different elevators, and use a special code to get up to hotel reception. I felt UNSAFE going from the car and then back to the car to retrieve it because I didn't have any reassurance that an unauthorized individual had entered, and perhaps slept next to my car. And., the entry gate was still open and not locked. This is the worst review I have ever given on booking.com, which I have used for multiple international trips. I wouldn't recommend this hotel to anyone taking a trip to Strasbourg. I

Muriel was a breath of fresh air in the midst of our disappointing stay here. She was cheerful and kind. The bed was comfortable, and we did feel safe, IN THE HOTEL ROOM ITSELF.

Stayed in May 2024

The room was very hot we couldn’t sleep at night with the kids and we asked we were told the Air-Conditioning ain’t ON

The location was very nice close to the main train station

Stayed in April 2024

The room and kitchenette.

Stayed in March 2024

TV out of date .... was not able to cast you tube from my phone.

Stayed in March 2024

Everything good. But just driving around Straßburg city is quite difficult so just beware if taking car!

Good location, clean, spacious room, warm, helpful staff

Stayed in February 2024

they charged 150 euro deposit when we checked in but gave it back after our stay

location, room, staff

Stayed in February 2024

The weather was bad during my stay at the Hotel, but I am affraid so that they cannot have an impact on that.

It is placed almost at the town center, so it is very well connected with public transportation.

Stayed in January 2024

There is swimming pool that we wanted to use. Unfortunately during our stay was maintained and we were not allowed to use although they told us that we can use it. We hadn’t been informed about the maintenance.

Is in the city and near to the shopping mall

Stayed in January 2024

There was no slippers

Everything was perfect

Stayed in January 2024

No facilities in the room. Everything is paid and not even coffee/tea is a complementary. Absolutely, poor sound proofing. Can overhear all the conversations from rooms beside.

Staff were warm and kind.

Stayed in January 2024

like it very much, a bit expensive but good location very near to the subway

Overall it very nice room is clean with many facilities and full kitchen; location is very near to the center, Google maps direction with car is leading the car to the parallel street of the Hotel (which is the park entrance but not the reception), so make sure you walk to the other side which has the reception, google maps walking direction is more accurate when you arrive the hotel location.

Stayed in January 2024

Brilliant location - ideal for easy access to the train station as we went to Colmar and Basel for the Christmas markets and having such a short walk made things a lot easier. Self-catering facilities in the studio were great - managed to provide everything we needed in a small space. Very short walk to Les Halles with a huge supermarket.

Stayed in December 2023

The room was not clean, the chairs and tables are all worn out, parking is difficult to find and no one will help you find it. Many waste containers in front of the hotel. The GPS will take you to the back of the hotel saying you have arrived.

nothing is likeable in that hotel

Stayed in December 2023

Let us store our luggage

Stayed in December 2023

1, although the room looks spacious, we continue getting hit on head by the lean roof. 2, room next to the lift is noisy, like in a train station. If the price is same as the other studio room, it would be really unfair! 3, the furniture is really old, the chair is even wobbling, bed is crumbling, small working desk and table without any drawer, lack of a safety box. 4, the quality of basin, toilet seat and shower is poor, cannot reach a 4-star criteria at all. 5, a lot of clumps in the pillows, but staff said ‘all pillows are same, we don’t have any one spare pillow to replace’. So we used our clothes to be pillows for 4 nights. 6, from the second night, we had pimples on arms and legs, nagging itch and painful sting. We immediately reported to the receptionists, who said ‘we inspected but did not find anything’. Then we got more bites on the third night, although we don’t know the culprit (I cannot determine it is by bugs as I did not find, however, the hotel should take responsibilities to do insecticide treatment, particularly, we have shown them the photos of ‘bites’), and the hotel staff did not care at all (they should first understand the bugs features and provide efficient treatment accordingly). Although I am not an entomologist, I believe the ‘bite looking pimples by different nights’ are not due to allergies or other self-immune response based on my clinical and research knowledge. So we slept with clothes and socks on for the remaining nights. The hotel should not try to fool people. 7, check-in time is not flexible, you cannot enter room one minute earlier, which has never been happened in other hotels in our experience. 8, receptionists are not helpful and friendly, neglecting all reasonable requests, never showing smiles, no greetings when checking out even during Christmas season. As a boss, I understand it is a disaster to recruit staff without self-motivation and enthusiasm.

1, space (floor area) for the studio is decent. Basic equipment in cooking area is enough for general function. 2, cleaning staff did proper work daily. 3, heating system is efficient. 4, it is close to city center and the supermarket. BTW, Finally, we did not take breakfast and use the swimming pool etc, will not provide comments without evidence.

Stayed in December 2023

Staff, hospitality, room and bath size

Stayed in December 2023

There was a terrible leak in shower. This caused water to flood out into the small living area and underneath the bathroom tiles. The wood around the bathroom door and wall going into bathroom have warped and have mold on them, so this is not a new leak. We asked for be moved to another room but only received more towels.

The location; distance to the Christmas Market was nice.

Stayed in December 2023