Our room was in the new part (so not the old original building) and was by far not as pretty.

Rooftop terrace, beautiful old building, private parking (paid)

Stayed in October 2023

Location, history,

Stayed in September 2023

Walk in shower needed a handle Numbers at breakfast led to some shortages

Stayed in September 2023

Internet not working in our room and it wasn’t fixed during our two night stay. On a positive side, the hotel didn’t charge for a car parking as a compensation for not working internet.

Clean room and good breakfast .

Stayed in September 2023

Nothing

Location and the building

Stayed in September 2023

The room was a bit basic. We had dinner one night in the restaurant and one of the meals was very nice while the other was almost inedible.

A beautiful old building in a great location.

Stayed in September 2023

Position. Pool.

Stayed in September 2023

Carpet in room could be refreshed.

Beautiful building! Beautiful restaurant,very good and great service!

Stayed in September 2023

The lift is very old and it was working at times. We are young persons but for persons with more age, to go upstairs to the last floor I can imagine it can be annoying. The airco in the room was an old manual devide hanging on the wall and it was not possible to regulate the temperature or turn it off. The 2 nights we were there at the beginning of August month I was sleeping covered with the bedsheets because of this.

The location is super close to the city centre and a very special place. The room was very spacious and the bathroom was perfect. They even use products from L'Occitane brand in the bathroom. The have a watercooker in case you want to drink a tea. We have had dinner at the hotel and the food was delicious. The best tomato mozzarella salad ever eaten. The tomatoes were super tasty and the dressing was delicious. The breakfast is very good and extensive, even soy and almond milk and gluten free bread for the celiacs. A very good range of tea flavours from the brand Comptoirs Richard.

Stayed in August 2023

We were in the new rooms. Do not like the steps down or up with luggage

Breakfast great. Property beautiful

Stayed in September 2023

Bedrooms cramped.

Lovely location below the city walls. Staff excellent.

Stayed in September 2023

Everything

Stayed in September 2023

My room in particular showed severe signs of needed renovation. This type building is not easy to renovate, but in particular the bathroom in the room unstated in needs some care taking

Location phantastic, parking at hotel possible great, the renovation of the building itself (outer shell) very nice, staff great, Restaurant very good

Stayed in September 2023

The plug in the shower didn’t work and the tub kept filling with water even after I removed the plug. Daily service didn’t replace toilet paper and ran out. No power point in close proximity to the bed. I use a CPAP machine to breathe when asleep and needs to be plugged in. I had to sleep on the couch to be close to a power point.

Close to public transport. Nice rooms. Nice restaurant.

Stayed in September 2023

Location and historical building architecture

Stayed in August 2023

In two different rooms, the shower doors did not fit properly and the air conditioners were damaged. We reported the problem with the shower doors, causing wet slippery tile floors, but over ten days, they were not fixed. Paper cups not so attractive for hot drinks in this standard of hotel. Small details, easy to fix. A room check by the housekeeper would note these details before clients arrive.

Delightfully cool, spacious high ceiling old building, a cool refuge when hot. Very helpful staff, excellent breakfast in the Cloister garden. Lifts to room, lovely small rooftop swimming pool, but a few umbrellas scattered amongst the beds around pool for shade would have been welcome. Loved the very central location, near transport facilities, tourism bureau, restaurants, museums shops. Would recommend hotel to friends.

Stayed in June 2023

The lighting in the room especially the bathroom not great and the shower was very awkward and didn't go in the wall holder. Apart from these two things our stay was lovely.

Lovely building and staff. No space left in the car park on arrival but the gentleman in reception was very helpful and found us a space .

Stayed in August 2023

More toiletries in bathroom Breakfast not worth the charge

Location and value for money

Stayed in August 2023

No restaurant. No aircon on one of the hottest nights in June

Beautiful hotel in a lovely setting

Stayed in June 2023

You need to pay for parking

Best location

Stayed in August 2023

Unfortunately the lift was broken when we arrived with our bags

Everything was smooth. Love the location, the space.

Stayed in July 2023

Great location. Stunning terrace and building, full of hidden corners and surprises. The pool is lovely too.

Stayed in August 2023

Difficult to book the restaurant and not welcoming. Attempts made via website and phone call to reception to book to no avail.

Location, parking, size of room, pool, history

Stayed in August 2023

Unfortunatley we had booked a room in the extension which was disappointing.. The room was very dark and the entrance light didn't work. The blinds in the balcony wouldn't fully open and the drawers in the bedroom were broken. The extraction fan for the toilet and the bathroom didn't work either.in future we would try to get a room in the main building. One afternoon we visited the swimming pool and were unable to swim because of four unsupervised children who had taken one the pool and were running and jumping in.

We loved the old bit of the building and the plane trees in the courtyard. The staff were very pleasant and helpful. We had a delicious dinner sitting outside in the courtyard.

Stayed in August 2023

Poolside bar missing which meant drinks arrived hot (in summer), shower curtain missing so water ran all over the bathroom, noisy doors, gap in the mattress, dogs allowed in pool area and restaurant.

Great location, good breakfast, useful parking and beautiful setting

Stayed in August 2023