Details of the cleanliness (sewage smell from sink and yellow rim, dust and rust in airvents, dirty bathroom ceiling). There's no ventilation in the bathroom so everything was getting humid. Not working AC, completely too hot in the room. For 4* hotel it would be nice if staff pays attention to the guest birthdays and make a note of it.

Location is perfect to explore the city but parking is communal so you have to pay extra for it

Stayed in March 2025

Very centric. Exceptionally friendly staff. Parking basically on site

Stayed in February 2025

Location, personnel, bar.

Stayed in November 2024

Two of the three coffee machines were not working. So we couldn’t get the Nespresso and had to queue for the hot water to make tea.

Location and restaurant

Stayed in January 2025

The pictures look WAY better than the actual rooms.

Quite close to the center and restaurants/shopping. The breakfast was lovely!

Stayed in December 2024

Bathroom had no fast ventilation so it stank for a while

The hotel is just next to fanous pope palace, hotel is attached to a parking place, you can visit whole old down on foot.

Stayed in December 2024

Nothing to dislike at the price-point. Booked a breakfast package through booking.com which did not show on the system. Annoying but didn’t ruin the experience.

Excellent Location, Friendly staff, Value for Money

Stayed in December 2024

Very small room and average breakfast. We had to carry out large heavy suitcases down ~8 stairs as nil lift of ramp to reception

Good location and friendly staff.

Stayed in October 2024

As I have difficulty walking, it was sometimes a problem on uncarpeted areas and steps. No lift available from car parking to reception, from reception to main door and reception to restaurant. However staff were very helpful whenever it was necessary?

Location perfect for seeing the best of Avignon. Excellent food .

Stayed in October 2024

The hotel is a bit old and tired and could do with some refurbishing.

Location is very central, parking is connected (although not exactly "on-site" so if you have big suitcases you are best dropping them off at the hotel entrance before parking the car), airco works well and the place fairly clean. Free drinking water fountains on each floor which is nice. Nuxe shower gels also great!

Stayed in September 2024

Cost

Proximity to sites

Stayed in September 2024

Super convenient location, with few minutes walk you can arrive at lots of shops and restaurants. Hotel lobby has a vending machine selling waters n drinks.

Stayed in August 2024

Bar closes too early

Great breakfast. The location was grat but the acces is difficult.

Stayed in July 2024

It was tricky to get from the car park to the hotel.

Very central location and very friendly staff. It was very clean and the breakfast was excellent. We had dinner in the hotel and that was good too and we would definitely go back.

Stayed in August 2024

The mattresses were too firm for us -- would be nice to be able to add a topper or something to soften them up a little.

The location was great! It was an easy walk to the major tourist locations, and there were tons of good restaurants in the area as well. The staff were very friendly, and although the parking garage was a little confusing, it was also well located.

Stayed in June 2024

Small bedroom, rubbish shower. No shower cap or body lotion or soap. Expected more from a Mercure.

Excellent location. Friendly and helpful staff.

Stayed in June 2024

hard to distinguish the various entrances. Difficulty in getting help with our luggage after taxi dropped us off and a location near one of the entrances. It was very confusing to driver to find the correct drop off location and there was no one available to help with luggage.

location to places of interest was very good.

Stayed in May 2024

room a little small

Stayed in May 2024

Carpets in hallways Noise of airco

Well located Friendly staff

Stayed in May 2024

It seems that everywhere in Avignon involves climbing stairs; while we were able to unload our luggage near the lobby, we still had to carry our luggage up a rather steep set of stairs to reach the lobby. As the hotel is in an historical building, the hallways and rooms are not large. We booked a room with a sofa in order to have a larger room but it was a tight fit to get past the bed to the sofa which did not face the television. Had we wanted to use the sofa bed I think there would have only been 50cm between it and the bed. The hotel is pet friendly and we brought our small cat. The carpeting looked like it needed to be replaced especially near the door where perhaps a pet had been scratching. I recommend that all hotels now replace carpet with more sanitary hard floor coverings. In the hallways and the entry there was a sting perfume smell which I found off putting. We were happy that we stayed here; but there is room for improvement.

We liked the great location with with direct access from the Palais des Papes parking garage, ability to unload luggage near the lobby and within walking distance of all the attractions and restaurants. Friendly staff, good breakfast. The bathroom was newly renovated. The bed and pillows were comfortable.

Stayed in January 2024

Coffee and milk were not replaced daily. The coffee cup was left without being taken away/ cleaned and replaced.

Nice hotel and friendly staff

Stayed in October 2023

Car park in terms of luggage was a pain but I don't suppose there is anything they can do about that!

It was clean and practical which is what we needed.

Stayed in October 2023

Location. Room adequate for our needs. Staff superb.

Stayed in September 2023

Not much we didn’t like.

Very convenient location with parking close by. Staff welcoming, helpful and cheerful. Room was comfortable and we slept well. Restaurant Racine delivered a lovely evening meal in the quiet courtyard. Breakfast was also good.

Stayed in October 2023