We we booked for our anniversary and booked an Eiffel tower view room, so we were expecting a room with a balcony overlooking the Eiffel tower. However we did not get this, our room had no balcony which was very disappointing, and the room was very basic to be honest in comparison to the cost.

The staff were all very friendly, spoke very good English and couldn't do enough to help and make us feel comfortable. The location of the hotel is perfect if you are travelling to Paris as a tourist and would like to see all the main sightseeing locations. The breakfast was very good with lots of choice!

Stayed in June 2022

maintenance of facilities is embarrassingly poor. our phone, coffee maker and shower all had issues they couldn’t resolve.

the view is largely the only redeeming quality. being gone all day minimizes it’s value.

Stayed in June 2022

food options and very less to none option for vegetarians......couldn't order food in room service after midnight.

Location

Stayed in June 2022

Absolutely fantastic breakfast! Comfortable beds and robes were a nice touch.

Stayed in June 2022

The bed in our room was broken - room 620. It creaked extremely loudly every time someone moved, sat, or lay on it - it was almost impossible to sleep on. I cannot believe the hotel did not fix this before we arrived. I phoned room service and asked someone to come and fix this - someone came and looked at it and was unable to repair it. Also, the person delivering our breakfast spilt coffee all over the floor, did not offer to clean it and instead I had to try clean it myself and then phone room service to apply stain remover. No compensation was offered for either of these issues. The views from this place are great but avoid room 620 at all costs if you want a pleasant stay.

Stayed in June 2022

amazing view

Stayed in May 2022

The view😍😍😍😍😍

Stayed in June 2022

very central, you have a train line 2 minutes away and buses that take you straight to most attractions you would want to see, all I had to do was open the balcony and had the Eiffel Tower right there.

Stayed in June 2022

The hotel went out of its way to provide us with a room with an amazing view of the Eiffel Tower. we appreciated it was not always possible to do so but they did help in that respect, which made thee stay that extra special.

Stayed in June 2022

I don't have any complaints. One issue with our door key it wouldn't work so we needed the staff to let us in each time but it wasn't really an issue.

The location was perfect, the staff were amazing, it was a surprise location for my mom . The room was perfect the beds extremely comfortable

Stayed in June 2022

Not enough elevators for the number of rooms. You have to wait for ages for a free elevator. If more than 4 people get in the elevator, an alarm goes off! The problem is caused by the fact that you can’t use the stairs - they don’t go to reception, instead they just go to a fire exit which takes you to a locked garden area which you then can’t get out of. it’s ridiculous. We were on the 3rd floor and would have happily walked up and down the stairs for our whole trip instead of wasting so much time waiting for elevators.

this is a beautiful hotel. we booked a suite as it was a special occasion and it was exceptional.

Stayed in April 2022

super bad room service. Firstly, the room service staff did not consult us before entering the room and opened the door privately. Secondly, during the daily room cleaning service, customers' belongings were not tidied up and left randomly on the sofa. Also, before check-out time, the staff interrupted several times and opened the door at will.

only location

Stayed in June 2022

Room service and customer service

StipnPrime lo

Stayed in May 2022

when you attempt to call nobody answers the phone, ever. at the front desk we showed extensive emails and call history trying to amend the hotel stay due to flight cancellation that occurred FIVE DAYS PRIOR. plenty of notice and still for days we could not get anyone to answer. we ended up being charged for a night that we didn’t stay because for 5 days we could not communicate with anyone from the hotel to adjust our stay, we were then charged to add an additional day. We showed them several emails and call logs to their customer service and front desk and they simply said- we are short staffed, you still have to pay. It’s a cheap motel with luxury hotel pricing…

the proximity to the eiffel tower is nice but the “view from the balcony” pictures posted on their booking site are completely off. the bar/restaurant “Frame” is pretty good.

Stayed in June 2022

Customer service, room that we had book should been available. disappointing overall, they obviously overbooked our room and we were left with a standard room and paid for a superior room. no communication from customer services still after 1 month.

Booked a superior room for 2 nights to celebrate my 50th. When we checked in, we were given a standard room with no view. next morning we had to recheck, I am still awaiting after 1 month my refund for the room. We waisted so much time checking in, rechecking etc... to no fault of our own. I have contact customer services, but again 1 month later still awaiting response and refund.

Stayed in May 2022

Loved the view of the Eiffel Tower couldn’t have gotten any better and the cleanliness and staff friendliness was exceptional.

Stayed in June 2022

Pricing was ridiculous. 1500/night for a 250/ night room value.

Balcony.

Stayed in May 2022

price is too expensive

View from the hotel is superb, staff is excellent, Location is the best

Stayed in May 2022

I had bad experience, my flight got canceled by airways and I contacted the hotel to reschedule the booking or refund it but no reply at all , this is unprofessional and disrespect

Stayed in May 2022

There was a huge smell of urine in the room with the couch. The couch itself was too small for an adult and a child. We paid the price for three adults and one child, and received one comfortable bed for two adults and a small couch, that could barely fit an adult with a child.

Thew view of the Eiffel Tower was amazing at any time of the day or night. The proximity to the Tower and nice small restaurants was vey good.

Stayed in April 2022

every thing was amazing the view of the rooms the services ,I would like to thanks especially Miss.Sofia in the reception she was very support .i will surely back again to this hotel as 2 days not enough for this beautiful view .

Stayed in May 2022

The door to balcony couldn’t operate. Staff changed room for me twice but they were occupied, and it’s 1am with the guests slept in the rooms. I had been waiting 1.5hrs to get the appropriate room in that night.

Nice view and location.

Stayed in May 2022

Nothing I can think of. Even had local covid testing on site

We had the Eiffel Tower view and balcony and it was exceptional. Beautiful views especially at night. Great small local restaurants nearby. Easily within walking distance or the subway and short distances to everything you will want to see in Paris. As a service to the guests they had local covid testing on site.

Stayed in April 2022

the service.

the balcony view

Stayed in April 2022

I didn’t like checking in at 3pm and checking out at 11am. Very short time for a very expensive stay.

Room was very nice and view was spectacular

Stayed in May 2022