Had room request prior to arrival & nothing was prepared in our room. Window drapery started falling down & Housekeeping staff didn’t bother reattaching.

Great location to the Eiffel Tower sights & Metro.

Stayed in May 2023

nothing

location close to Eiffel Tower. we had a great view from our window

Stayed in May 2023

Pullman could consider providing access priority for its tenants at the rooftop.

Stayed in April 2023

3 times in different days waitress come inside the room with out even knock at the door . I called each time to not keep doing it . but still the same

location

Stayed in May 2023

+best Eiffel Tower view

Stayed in May 2023

The restaurant gets very busy in the morning. It would have been nice to have a dedicated coffee bar so we could run down to get a coffee to take back to our room without having breakfast.

Great view from our room. The room was pleasant and clean and we really appreciated the free water every morning.

Stayed in April 2023

our room wasn’t cleaned the first day but we called and they come up later.

great location! great breakfast!

Stayed in April 2023

quiet expensive

Location, staff and view

Stayed in April 2023

Translation from French/German to English difficult to find and maintain on TV. No top sheet on bed. Hot without keeping window open.

Love the location. Staff tremendous. Food excellent.

Stayed in April 2023

We arrived around 11:00am which of course is prior to check-in and as we anticipated the room wasn’t ready. We were able to check in partially meaning, they took our credit card and charged our room. They told us our room would be ready at 3 but they would text us if the room was ready sooner. We never got a text. We returned to the hotel around 4pm the lobby was full of guest from your groups. Our room was to have a view of the Eiffel Tower. When they assigned us a room they tried to stick us on the second floor. Every single building around the hotel was taller than 2 floors. The view would have been terrible. I complained about it since we had been there to check in at 11am, way before most people. The process took over a hour (remember we had already checked in and paid. We only needed a room assignment and keys). A supervisor was able to eventually get us in a room on the 10th floor of the 11 floor hotel, which was nice. However, the hot/cold temperature on the shower fell off in my hand. I told the front desk the next morning (around 8am) as we headed out for a day on the town. When we returned at 4 pm to get ready for a dinner show, the maintenance man was in the room. Eventually, everything worked out. While the above may sound like I am being difficult, when you are only in Paris for 2 nights and 3 days, every minute counts. All in all it was a good hotel and the view was spectacular. My recommendation would be if you do check in early make sure whoever checks you in knows you want a room on the upper floors.

A very short walk from the hotel to the Eiffel Tower.

Stayed in April 2023

1. The kettle was broken. 2. The tablet inside the room was not working. 3. The room is too small. In the pictures it seems bigger. 4. When we did recerve, we asked to give us room on a higher floor, but in the reception, after we paid money, they told us that there is only one room left on the first floor. The view from the window and balkony is not the worst, but also not the best.

Generally everything was good. 1. Location 2.Staff 3. Breakfast

Stayed in April 2023

getting into the rooftop bar was not easy at all

5 minute walk to the Eiffel Tower

Stayed in April 2023

location

Stayed in April 2023

Perfect location

BF serve in my room, that is very good.

Stayed in April 2023

Noise coming from nearby rooms & slow check in because the hotel is huge & crowded.

Excellent location. Friendly staff. Most comfortable pillows ever.

Stayed in April 2023

It’s a bit worn and can do with a bit of tlc!

Hotel was fine, staff fantastic, unfortunately the extra bed wasn’t made up when we got there and we had to ask 4 times to get it sorted. The room was ridiculously hot! We all got bitten numerous times in the room too!

Stayed in April 2023

too expensive for the value received

location

Stayed in April 2023

During our 6-day stay, we were not greeted once by staff (except the cleaning staff). After coming from Rubens in London, where staff addressed us by our names, to walk through the lobby at Pullmans and not even be acknowledged was an extreme contrast. We don't need for staff to be pandering to us, but we felt unwelcome; we could have been random people walking in off the street for all they knew. To spend the amount of money we did on the two rooms for 6 days and not feel important enough to be greeted even by the doormen, was certainly a shock and a disappointment. It was like we were in a business hotel and nobody cared we were there.

The hotel is beautifully located near the Eiffel Tower, which made it a great location for our first visit to Paris. The views from the hotel are spectacular. The rooms all had balconies; we chose these rooms for both the views and the size. The rooms were wonderfully big for a week stay. The facilities were clean.

Stayed in March 2023

Perhaps a little bit too loud music in the evening at the bar

Stayed in April 2023

customer service is poor, reception wouldn’t pick up the phone many times, room service staff was rude and difficulty to deal with. I was traveling solo and got a room with the Eiffel Tower view and had a photographer scheduled to take photos. I needed the big table for my photos, as I’m in influencer and this is my job. Honestly, they received a lot of free advertising from me as I have over 2 million followers, of course I never mentioned to the staff, because they should give amazing service as this is an high end hotel. They gave me a very hard time because of the table and said if I wanted a table I should order breakfast for 2 (but I was traveling solo, which would be wasteful). my problem was mainly with room service and reception not picking up the phone. I expected more if I’m paying $800 per night

amazing views, very clean

Stayed in April 2023

Rooftop bar was closed

The breakfast was good. The minibar in the room wasn’t cooling at all which was disappointing.

Stayed in April 2023

The soundproofing is really bad. It’s true that you can hear the cars from the balcony but that’s not the worst part. We heard the water of the shower of our upstairs guests at midnight and the neighbouring room’s guests non-stop talking at early morning. The bathroom leaks and I think almost everyone mentioned in their review already.

It’s very close to Eiffel Tower and the view towards the Tower side is stunning. The staff are generally helpful and friendly. spacious room

Stayed in April 2023

We had to wait for a long time to check-in and then the next day to check-out. Staff isn’t fast enough. The room floor had some stains. Sound isolation isn’t the best. Bathroom shower was leaking, it is a bit broken. Shower cabin tiles were quite dirty as well as the sink. As for breakfast, it’s overpriced, and for such an expensive hotel it should be included in the price already. The fruit salad for 8€ wasn’t tasty, some canned pieces of pineapple with loose apples slices. The area around the hotel is quite disturbing, we didn’t feel safe enough.

We got the promised Eiffel tower view from the balcony.

Stayed in March 2023

Rooms are to small for the price.

Super nice & excellent presentation

Stayed in March 2023

Shower was a bit difficult to get the right temp. Carpet by coffee station was stained.

Room had an incredible view and was clean. Bed was fantastic!

Stayed in April 2023