4 floors without a lift! No kettle in room. Noise outside in square.

Bed was very comfortable

Stayed in February 2025

Unclean stank totally rude unhelpful staff excuse was selling building didn’t want to spend money on guests so rude

Nothing totally disgusting rooms unclean

Stayed in January 2025

last time i stayed in Willow, this time it was Cedar and the room was so much smaller. I struggled to walk around the bed.

location is great.

Stayed in November 2024

I found the electric shower tricky, either nice and hot but low pressure or too cold with better pressure.

Good position, great communication and check-in instructions, staff on site were very welcoming and helpful. Comfortable bed with good linen. Property is clean and location good but tranquil, lovely outlook from room onto green space.

Stayed in October 2024

The fact that the pipes and loud toilet noises (I'm guessing they were macerators from the loud sounds of the flushing mechanisms)woke me throughout the night with their clanging and banging it seemed anytime that someone used them, and even just randomly too since mine went off when it hadn't been used - regularly. My sink was cracked and the seals around the sink were really grubby - both would be harbouring germs and dirt, a bit off putting but elsewhere was spotless. My sheets were scratchy. I would really have liked a kettle in my room since I was on the top floor and didn't really want to go down to the first floor for the kitchen in my pyjamas when I woke in the middle of the night and couldn't get back to sleep because of the banging! TBH a kettle in the room is what I would have expected regardless. I've never not had one before when I've stayed elsewhere. Also as an aside, you really should get rid of the dead plants in the kitchen especially the terranium which looked disgusting! Would also have been nice to have a simple breakfast option too that was just continental for those of us that didn't want cooked and didn't want to pay the cooked price for a simple yoghurt and a cup of tea.

Great location. Guests were quiet and respectful. Rooms were spotless.

Stayed in September 2024

Noise c.4am outside from refuse collectors or similar

Comfy bed & cute room

Stayed in August 2024

Very small ensuite (fine for me as a small lady). Noisy plumbing system - not a big deal but did wake me up.

Cosy home from home feel, easy to make a tea, easy self check in and check out. Perfect location for uni.

Stayed in July 2024

No drawer space very small shower.

Location was good. Staff very friendly breakfast good

Stayed in December 2023

No TV in the room Got woken up at 6.30am by the owner/ manager crashing around on the floor above

Stayed in November 2023

The room was above the lounge/kitchen and smells travel up the open staircase. To be honest I did not enjoy the smell of something Indian that was cooked in the evening nor the smell of pork fry in the morning. The room on the 2nd floor seem to require water booster pump which was coming on as soon as someone on this floor opened taps or flushed toilet. This noise was rather disruptive as it was sudden and loud. I was glad I could sleep till 7 am when the first guest woke up.

The owners have made a lot of effort to convert a standard Georgian mansion into a bit more modern facility. Bathrooms are well equipped. Very comfortable bed. The room was large and gave the feeling of space due to high ceilings and large windows. I really liked the quality of work in the upgrades: wooden floors did not creak and look stunning.

Stayed in November 2023

My bed head was against the wall next to the stairs - fortunately it wasn't too busy otherwise footfall would have been more of an issue. The saniflow is noisy and woke me from other room's use. I don't personally like not having a kettle etc in the room - even though the kitchen was fab. I need to make my morning tea in the privacy of my room - so I took a travel kettle! I found the room a little stark - a bedside rug would have been a homely touch. What I really don't like is the £12 overnight charge for my small non-shedding dog. There was nothing provided for her, which many other establishments do when making a charge (eg. mat, water and food bowls, even a treat), and I don't buy the 'extra cleaning' excuse, especially as there was no carpet, rugs or soft furnishings in the room.

Good location, beautiful building and refurb, pleasing room size, clean, the communal kitchen and lounge are lovely, parking meters available right outside (pricey though), Brandon Hill to the rear - a delightful walk.

Stayed in November 2023

Heating seemed to be on a timer. No booklet about the city -the ones in the drawer were from the previous year 2022.

Location was great and the room was very clean.

Stayed in November 2023

Toilet was like a cupboard. Hotel was at a top of a very steep hill. Room was on the 3rd floor which was hard to get to the top. No tv in room. No tea / coffee in room. Communal breakfast area.

Bed was really comfy. Room was clean. Fantastic wifi.

Stayed in October 2023

No TV. Tiny bathroom

Nice comfy bed.

Stayed in September 2023

location is good. breakfast is okay

Stayed in September 2023

The management and poor instructions which did not reflect entry. No one answered the phone either.

Nothing I didn't get access. The codes did not open the door late, and the host did not answer their phone. All recorded on their own camera. Poor.

Stayed in August 2023

The bed and the pillows were uncomfortable and the room was really noisy also the bedroom and bathroom was tiny

The lady who did the breakfast was really lovely, and the location was great

Stayed in July 2023

I was given a room on the ground floor, right next to the entrance and right under the breakfast hall. The hotel is old and creaky. At night I would be woken up by the guests arriving late. In the morning I was woken up by the guests getting an early breakfast. I did not get much sleep in this hotel...

Breakfast was great and the lady preparing it was really nice

Stayed in July 2023

Tea, coffee and biscuits in the room was expected, did have use of the kitchen which was homely but meant had to get dressed at 4am for a cuppa. For the price I would have also expected breakfast included as it is a B and B..... one of these B's stands for breakfast.

Location was good and people super friendly. Nice big room well decorated and lovely and clean. King size bed was nice.

Stayed in December 2022

Bathroom functional but small and I think for the price we paid breakfast could have been included. We thought it was a bit pricey.

Location and such a nice building, lovely lounge and kitchen

Stayed in December 2022

en suite shower room freezing cold & very small.

very friendly & helpful.

Stayed in December 2022

no tv or tea/coffee facilities in the room also cooking odours in the building

location

Stayed in December 2022

Early morning traffic noise

Lovely room, lovely breakfast, lovely location

Stayed in November 2022

pictures are not true to the real size of rooms

the rooms are very small and constantly bump to move around the room. the bathrooms are so small it’s hard to shower

Stayed in November 2022

room very small no tv no kettle very small basin in bathroom stairs advertising as a b&b breakfast was at a extra cost

location

Stayed in October 2022