Spa, especially pool, could be a touch bust at times

Staff were first rate; and location so blissfully quiet

Stayed in June 2022

The bath

The staff and service was on point throughout, food was amazing. the only thing I would say is the bath in our garden suite was lovely but too small and uncomfortable!

Stayed in May 2022

terrible decor the art and design of interior was very outdated and looked cheap, the food in the reflection’s restaurant and the bars was incredibly overpriced especially given small size of portions. they need a proper mixologist behind the bar as could not make a decent cocktail despite charging £20 for each one.

amazing spa facilities, beautiful house and grounds, friendly staff

Stayed in June 2022

A little disappointed with the options on the main menu at dinner

The spa was exceptional and the room was very nice too

Stayed in May 2022

the bathroom smelt damp, there was a damp patch on the ceiling over the sinks, no telephone in the room became a pain and my breakfast requests were not picked up, missing or not there at all on every morning there was a problem. plus my last meal the fish was too salty…

the peace and quiet, friendly staff and luxurious environment.

Stayed in May 2022

nothing I don’t think

beutifal setting

Stayed in April 2022

Every thing

Stayed in March 2025

All staff were lovely except one very rude woman at breakfast. She kept puffing at us when my husband was ordering breakfast. It felt like we were ruining her day or something. Not a pleasant old lady at all. Thankfully a different member of staff served us, she was very nice. And if you have children and plan to go to the pool, make sure you go at the right times (7am-8am and 7pm to 8pm) because we were told from 8am and we almost didn’t get to use it. Thankfully the lady at the hotel reception let us use it as it was empty.

Stayed in April 2025

So expensive.

Stayed in April 2025

Staff was great, Hotel and Spa great. Great facilities. Beautiful environment. Room was amazing. A bit of noise in the room maybe from AC unit or kichten ventilation machine. But overall was a great experience.

Stayed in April 2025

It’s was perfect staff were really helpful. Food was out of this world we will definitely be recommending to our friends and family. Thanks

Stayed in April 2025

The "suite" was spacious but pretty basic, I was forced into a suite because I had a tiny chihuhua which I dont understand, something about other hotel customers allergies which is nonsense, regardless it wasnt in the prebooking details, or on the website before booking and telling my whole family we are going away for a treat. The most annoying thing is that for suite prices for my two children werent allowed to swim in the pool except between 7-8am on Sunday or 7-8pm on Sat, for £500 a night you would think you were allowed to use the facilities. They claimed that this was in the booking confirmation (it was definitely not) like the dog issue but definitely was not or I would have cancelled and gone elsewhere. Was mothers day on the Sunday, hotel made nothing of it at all - nothing. Breakfast was poor - inedible, not one of the four of us had a good dish despite ordering all different things, I dont know how this place has the rating it does, Staff were rudely polite,

The main hotel building is lovely and as you would imagine,

Stayed in March 2025

Nothing

Excellent breakfast

Stayed in March 2025

Amazing space, felt so incredibly relaxed. Staff were wonderful.

Stayed in March 2025

Breakfast entry was met with it is continental or extra for a full English which meant i had to point out that we had stayed the night and it should include the full English which I felt should have been checked in the first place as it made it an awkard situation. Also the slight downgrade i have given the overall rating is due more to the spa area - the staff are pleasant but it seems really disorganised and they do not seem to know you by name even though we were there for 2 days and 5 treatments; they seem to rush you somewhat and if you ask them how they are, several did seem slightly 'fed up' and that isn't nice as an answer to a client.and there is no tea or coffee facilities in the area. Towels etc are left on chairs not being occupied as were there for several hours and not removed by the cleaning staff.

Lovely room although the garden view was non existant as there is a large tree and shrubs directly outside the windows so no view at all. Really warm and comfortable beds. The afternoon tea was pleasant but the black coffee that i requested was a small expresso size in a larger cup; it would have been nicer with a coffee pot like the tea pot that my daughter was given. Nice to receive a complimentry plate of cakes from the room service for my birthday.

Stayed in March 2025

Damp/mould in bathroom, wallpaper peeling, loud hotel room humming and radiators.

Bed was comfortable and room size was good.

Stayed in March 2025

There was a small issue we experienced which was dealt with by the customer service manager Charlotte, efficiently & professionally. Her intervention ensured a very pleasant stay. Staff were attentive & very professional. Breakfast was well presented & enjoyable.

Stayed in March 2025

The pool area is small, so if busy, you may not get a lounger. The inside hot tub did not seem very hot, and the water from the jets came out cold, but the rest of the spar facilities were good.

The staff were lovely, and the food was great. I went with a vegan and found the options at dinner a little limited but said that the food tasted great, we also found out a vegan afternoon tea was possible. Spar facilities were nice to hang out at and area was very relaxing.

Stayed in March 2025

Nothing

A superb hotel and spa. 5

Stayed in February 2025

A bit pricey but hey it was a treat.

A beautiful hotel and spa. The staff where so professional and friendly. The spa was excellent and spotless. A lovely place to come for a treat.

Stayed in February 2025

The bedroom was tiny and much smaller than expected - the 6 course Valentines dinner was awful and in a room devoid of any atmosphere. The staff seem to lack any form of interest and knowledge. We will not return

Nothing

Stayed in February 2025

Room fairly basic. Shower not useable (unable to control temp), carpets marked in hallways, service lacking, restaurant of poor quality.

It’s a lovely traditional country property.

Stayed in February 2025

The food and the massage

Stayed in February 2025

friendly staff but not very professional , staff do not come across as 5-star hotel experienced staff

great spa facilities , comfy room, very comfy bed and pillows, beautiful hotel, stunning surroundings

Stayed in January 2025

We love our stay at Alexandra hotel. It was amazing experience !! We will definitely come back here.

Stayed in January 2025