noise ! room next to us had room service multiple times throughout the night! 2am!!

clean and comfortable. spa was nice.

Stayed in September 2022

The only criticism I have is that I think there should also be a steam room and sauna inside that male and female can use together at the same time as they are currently separated in the changing rooms, also there could be more options on the room service menu .

Everything was great would definitely return !

Stayed in September 2022

Hotel is clearly not 5 stars. Terrible value for money. Extremely unkind staff. Room: The room was extremely small, dirty (full of dust), old and not taken care, on top cold because none of the heatings worked. The view was from a destroyed part of the building and the window extra small, it feel like staying in an old attic in a suburb with barely space to move (and paying a lot of money for it). Staff: Very unfriendly and unprofessional. We arrived there late afternoon with my service dogs and the Manager told us that we couldn't stay in the hotel because (apart from being a pet friendly hotel) we didn't book a room that pets were allowed and we had to drive back. After 1 hour of discussing she agreed to let us stay (how absurd it was, since they are medical assistance dogs and the hotel claim to be pet friendly). We couldn't believe how poor we were treated and only stayed there because there were no other hotels in the region. Spa: Is public- not only for hotel guests- and completely crowded, we didn't find any space in none of the pools, the sauna outside was not working and this small jacuzzi outside was always full of people. We didn't even have the chance to try. Breakfast: Served by another provider (like the spa, not part of the hotel) Overall, is it clearly not a good experience and a rip off for the poor level of rooms, facilities, comfort and specially service.

Stayed in September 2022

nothing

the whole lot , decor, location, comfort, staff. 👍🏻

Stayed in September 2022

Amazing hotel with a very comfy bed! Enjoyed the spa facilities however I think it a bit cheeky to ask for a £20 fee to use the spa when you're already staying at the hotel (hotel of which was expensive to book at the time). I believe this should come included as per other hotels I have stayed in; however this didn't take away from how lovely the hotel is. Chicken caesar salad was one of the best I have ever had in my life! Mojito's were delicious also!

Stayed in August 2022

very expensive for such an average room. £600 per night and not even nice bedding.

Staff were nice

Stayed in September 2022

beautiful rooms and facility

Stayed in August 2022

you had to pay to use the spa facilities. The hotel interior was tired and the room facilities very basic and not working well

staff were all lovely

Stayed in September 2022

we had room service and had peppercorn sauce. the peppercorn sauce was tasteless and watery. We ordered drinks outside in the spa which took around 20 minutes to finally show up, also the outdoor sauna wasn’t on which was disappointing. Finally we informed the hotel that it was the night after our wedding and I found considering the costs of everything that there was nothing to make the stay special. No extra effort or anything. I understand costs are high and I wouldn’t expect anything for free but even a little congratulations note or something in the room goes a long way.

absolutely LOVED the spa ! The potato salad was insane and the receptionist was very lovely.

Stayed in September 2022

The hotel is starting to feel a little dated and dirty. Many of the communal areas looked like they hadnt been cleaned for weeks and the spa also felt a little on the unloved side (there was salad floating in the main spa pool)

Stayed in September 2022

Wine in restaurant was pricey.

Great service, good sized comfy room, large bathroom, very clean. Dinner in the restaurant was good, breakfast superb. Large car park.

Stayed in September 2022

Food was expensive for what it was We paid £5 for a selection of breads that looked like 5 slices of very thin ciabatta. I felt I was being ripped off. Tablecloths are always a nice addition to posh up a restaurant. We dined in the reflections restaurant, not the fine dining one as we did not want a 10 course banquet. This is the third stay I have had and the most disappointing. It seemed to have lost its exclusiveness. Some of the guests were sunbathing bare-chested on the main lawn drinking bottles of beer. To be honest it looked more like a chavvy scene from Love Island than an exclusive and very expensive spa hotel.

The rooms were great. The staff were good. Location is good.

Stayed in August 2022

nothing

everything

Stayed in August 2022

The price of food and drinks were a little high, and the limited menu options for vegetarians/vegans a bit disappointing. If this had been a little better priced or included some spicy options, we would not have felt the need to leave the site during our trip at all to try a local restaurant. Also, the option to use the spa free of charge was not communicated to the hotel in advance, thankfully this was arranged quickly with minimum fuss.

The hotel's spa services was exactly what we needed, the quality of the food, including breakfast was superb. The room we had was comfortable and spacious with excellent facilities. Being able to play tennis and also use the automatic serving machine, and also go on a long walk within the grounds was the icing on the cake.

Stayed in August 2022

Nothing really

Just fabulous

Stayed in August 2022

Nothing, cannot fault the customer service or facilities. It was exceptional.

Very welcoming, room was upgraded, staff were all, without exception, welcoming, helpful and couldn't do enough for you. As we were celebrating a big birthday they made it very special.

Stayed in August 2022

Over priced and spa like kings cross at rush hour

Staff very good

Stayed in August 2022

for the price, you find better places to stay. If they offer an upgrade is really a downgrade, you will find yourself in a bigger room with a wood wall view

some Staff

Stayed in August 2022

The room, the staff, the setting and the spa were all exceptional.

Stayed in August 2022

Did not take interest in or deal with booking issues raised on checkin (for a 4 night stay in the top level of accommodation). I returned later with some documents to explain the issue but again not interest. When I suggested perhaps a free breakfast or free access to the spa as a goodwill (given the accommodation was costing us over £2000 room only and I was a repeat guest from a 3 night stay earlier in the year) I was told this wasn't their problem. Had I been asked on check out if all was ok I would have given more feedback on this but the receptionist didn't ask me or seem engaged. Restaurant esp for the evening meals was very slow and inattentive on service for the price point and level of hotel - I think (Based on experience I had when I stayed in May) this could have been due to staff shortages. Teapot in room had no lid (therefore unable to use) and despite leaving this our for housekeeping to replace each day it never was. Found items from previous guests in bathroom on arrival. Sadly wont be staying again based on this experience but a shame as has potential to be a great spa hotel.

Nice location. Lovely decor. Outdoor terrace. Nice extended parkland for walks. New garden suites have aircon (very handy in the July heatwave) and outdoors space with large bathrooms.

Stayed in May 2022

very nice grounds and facilities

Stayed in August 2022

large hotel with lots of different bar and dining areas to relax. Although it was busy, it was easy to be alone as a couple and relax!

Stayed in July 2022

Food prices & the spa should be included in the room price !

Food was very good but massively overpriced,otherwise excellent stay.

Stayed in July 2022

My room door did not lock

Alexander House is absolutely beautiful, inside and all around in the grounds. Returning there always brings a huge smile to my face

Stayed in July 2022

A spa hotel but we couldn't book any spa treatments. Very slow service. Food ok but obviously left out before being served due to staff shortages. Couldn't get into the room until 3. Had to chase for our luggage and some water for the room. Nice view of an air con unit. Disappointing for the price.

Friendly but overloaded staff. Pool.

Stayed in July 2022