No bath or view

Location to Hammersmith station is ideal

Stayed in January 2025

Cannabis smell in toilet

Stayed in January 2025

After booking and paying for another hotel, we discovered last-minute reviews about severe bed bug and cleanliness issues, so we decided to switch to the Holiday Inn—and it was the best decision we could have made. The hotel was spotless, well-maintained, and felt safe and welcoming. While the room was a bit smaller than expected, the cleanliness, comfort, and professionalism more than made up for it. The staff went above and beyond, even late at night, to ensure our family felt cared for. Holiday Inn turned a stressful situation into a pleasant stay. Highly recommend it to anyone looking for a clean, safe, and stress-free experience!

Stayed in January 2025

Room was very small, sofa bed was uncomfortable, tiles loose in the bathroom. Too expensive for the size and quality of the room.

Great location, amazing breakfast, friendly staff

Stayed in December 2024

Room extremely small. No place to store your clothes.

Staff nice and friendly. Room very clean. Standard breakfast but everything was avaliable even you came late. All problems solved very quick. Localisation very convenient.

Stayed in December 2024

no mushroom with breakfast .

breakfast

Stayed in January 2025

The cooked breakfast was cold

Very clean and comfortable

Stayed in January 2025

Cold food at breakfast.

Breakfast was ok, nothing special a bit cold but adequate, price I paid was great for what we got. It was clean tidy but not in the excellent class. Staff we met were great though

Stayed in January 2025

Breakfast! Most of it was cold and the eggs and tomatoes were not quite cooked properly

Very clean, great location and friendly, helpful staff

Stayed in January 2025

No warm snacks/ pizzas available at night but not a major issue as you are right on the high street.

Perfect position for a visit to the theatre with on-site parking.Handy for the tube & only a short stroll to the Thames.

Stayed in January 2025

The coffee at breakfast…..instant coffee….really?? The water pressure of the shower….just too weak. I like my showers to be hot and the water strong.

The location is great. A 5-10 min walk from Hammersmith station in the West end of London. A lot of pubs and restaurants around. Easy access into central London and to and from Heathrow. It’s connected to a Wetherspoons pub that seems to be open very early and pretty late, a cheaper pint in London you are unlikely to find. Good place to start and finish your night. Near to a bunch of theatres if thats what you’re in town for, Chelsea and Fulham football stadiums are just a short bus ride away. Breakfast was great, with cooked English style options like bacon, sausages and scrambled eggs. Coffee is terrible mind you, the machine just uses instant coffee powder….I’m sure they could stretch to a proper coffee machine that uses freshly ground beans.

Stayed in December 2024

Our initial check in was terrible with a girl who was rude and clearly didn’t want to be working there

Room was clean and comfortable but very basic

Stayed in January 2025

Receptionist needs training. Even heard her swearing like crazy on a private call in front of my kids . Rest of the staff was good 👍

Price

Stayed in December 2024

Access to tube and walk along the river

Stayed in December 2024

Noisy as refuge lorry 05.10am collecting glass bottles and then 6.20 laundry lorry reversing outside and engine running

Comfortable and great breakfast included.

Stayed in December 2024

The breakfast was cold. We ate at 730am. The breakfast choice was good . The staff were too quick in clearing the tables. I hadn't finished my drink.

The room was available on arrival, and was very clean.

Stayed in December 2024

Food breakfast was bad. One of the worst we have ever had when staying at Holiday Inn. Usually very good not sure why this was not up to other Holiday Inn standards

The hotel was clean. The room was Good. Not sure why we were in a family Room. Booked a standard room for a couple.. Extra bed all made up. . Some of the lights were blown bulbs in, not changed. We could hear the trains running outside. Didn't affect us too much. Would stay again but opt out of the Breakfast option.

Stayed in December 2024

N/A

Location was perfect for us as we were going to a show at the Apollo. Staff were friendly and helpful, basic breakfast but you don’t expect 5 star at a Holiday Inn Express so we were more than happy with the hotel overall, especially the huge bed! Would stay here again.

Stayed in December 2024

Really worth the price

Stayed in December 2024

The shower kept going super hot all of a sudden and was not the cleanest. Breakfast was a little one toned and not of the best quality. The sausages and hash browns were dry (even tho there were good options)

The bartender/security guy and the kind sir that checked us in. They were super kind. And also happy hour was great. The location was great only a 10 min walk from public transport and a lot of shops and food nearby with a restaurant at the front of the hotel (take the alleyway to get to the front of the hotel)

Stayed in December 2024

The staff was very friendly. Helped us store our luggage before check-in and after check-out. Location was fitting.

Stayed in December 2024

The heating in the room was not working, though we had portable heating which was working well - and we were offered to change the room. The breakfast was the same everyday and full with people - very busy.

The location was really nice, it can be easily reached from Hammersmith station.

Stayed in December 2024

Nothing

Good location.

Stayed in December 2024

The twin beds are very narrow and they are too close to window and wall

The amazing breakfast and the location

Stayed in December 2024

Car park too expensive with no hourly/part day rate.

Clean. Good breakfast.

Stayed in December 2024