Staff were stretched Could do with a good clean Cobwebs and dust everywhere

Leisure Facilities

Stayed in March 2024

Little far from town centre that was the only thing That was a little annoying

Very nice hotel nice breakfast very nice room

Stayed in March 2024

No one on reception when we arrived. Had to call a number to let someone know that we were there, but no one answered. Eventually somebody turned up. Not really apologetic. When we went to the restaurant we were initially ignored and then the waitress sighed and said ‘Yes!’ Sat at the table for more than 15 minutes and eventually my wife got the attention of the same waitress who just said ‘Wait!’ At that point we walked out!

Selection was good.

Stayed in February 2024

Really nice and clean

Stayed in March 2024

Everything.

Disgusting!

Stayed in March 2024

Actually quite difficult to say. We initially had a couple of things wrong with the room, and, as soon as I raised the issues, the manager met with us and completely sorted the room out. So there isn't really anything I didn't like. If there was ever a plan to redecorate bedrooms in the future, I would recommended they put in a bit of extra storage/drawers, plus USB plugs and regular plugs by the bedsides.

The staff were a real asset to the hotel. I never saw anyone just standing around. Whether it was the reception staff, duty managers, spa staff, restaurant and bar areas, everyone was busy doing something - but always approachable and friendly if you needed something. They always made us feel like nothing was too much to request, really superb staff (you should give them pay rises!) The room itself was great, we upgraded to the suite as we were there for nearly 2 weeks. It was fantastic having that additional space and the separate lounge meant that we could have guests for a cup of tea and a catch up. The swimming pool and spa were lovely. I had 2 massages (with the same person) and she was great. I felt so chilled afterwards, I had to go for a snooze! They even asked if you wanted a deeper massage, or lighter and if you wanted someone to be all chatty or for the massage to be quiet (I like to chat, so she was very friendly). A couple of times there were some events held there, and when you went down the corridor and past the room, it was so loud!!! However, you cannot hear a thing when you're in the room, or the spa, so it was no problem. We had a couple of little issues, but the staff were so helpful, they were sorted out without needing to get cross about it. I would definitely talk to them if you have any issues, they will do everything they can to rectify it, and be very helpful and understanding. We didn't have breakfast there, but we had room service dinner a few times - delivery was quite quick and the food hot and delicious. We also had cream tea a couple of times - my mother-in-law absolutely loved it. Traditional cake and sandwich tiered stand with selection of sandwiches (no crusts), handmade scones and small cakes, really tasty (it was also no problem to have vegetarian options - but not sure if vegan would be possible - but I think if you gave them notice, they might be able to sort that out too).

Stayed in February 2024

Nothing

Great location between Gloucester and Cheltenham. Staff very friendly! Free use of leisure facilities! Brilliant breakfast!

Stayed in March 2024

Im a worrier for parking tickets. So ideally like to wrote my reg down on booking in aswell as getting the receptionist to validate my parking. Just in case a ticket was to get to me i have something in writing to cover me

Clean, looked great in the room and within the hotel itself

Stayed in March 2024

Paying for parking on top of the room

Great stay great staff 😊

Stayed in March 2024

Nothing

Great hotel, friendly staff

Stayed in January 2024

Food wasn’t warm enough, evening meals were rather pricy and not enough variety, so we did not eat our evening meal in the hotel

The staff were very accommodating, very generous with towels and dressing gowns, food wasn’t as warm as it should have been, it was luke warm at the very best, rooms were lovely and relaxing

Stayed in February 2024

Too much noise of doors being slammed and kids running up and down on the floor above

Noisy, no sleep. Waited 6 weeks for a refund!

Stayed in December 2023

N/A

Friendly staff, great facilities

Stayed in February 2024

Hardly spent any time here unfortunately. But what we did see was nice and clean, received a free upgrade to a suite which was great

Stayed in February 2024

Nice Hotel, the hotel was over booked on this particular night, staff lied. We was left roomless the booking did not get canceled

Stayed in February 2024

Please see above

I have sent in a formal complaint which I hope will be responded to

Stayed in February 2024

bit out of the way.

clean room., good internet. breakfast.

Stayed in February 2024

Nothing

SPA and swinging pool

Stayed in January 2024

Room was boiling hot from the minute we got there cdnt turn down heating which led to me and my hubby getting no sleep 😴

Everything

Stayed in February 2024

Swimming facilities were not working

Clean and modern looking

Stayed in January 2024

Toilet left uncleaned after last guest use.

Room cleaning service was shocking.

Stayed in January 2024

Was all perfect.

I love this hotel. The staff here as so welcoming and helpful. The room was spotless and bed very comfortable.

Stayed in January 2024

Breakfast not served early enough for business travel, leisure facilities shut early so couldn;t be used. Duvet too small for bed and also thin so was actually very cold. Didn't expect parking charges either.

Stayed in January 2024

Lovely hotel great food

Stayed in January 2024

Place can be a bit outdated, especially the carpets ....it's a bit away from everything needed to get taxis....

The staff was so helpful, especially girls in the dining room. Sharon was a very nice, helpful lady 5 stars for them.

Stayed in January 2024