Size

Bedroom

Stayed in November 2023

Nothing

Very nice room and lovely staff , nothing too much trouble

Stayed in October 2023

A small point really but the bar on Saturday evening closed at around 2300hrs (11pm) prompt, we had got back in from an evening out and had hoped for another drink - my thoughts were that hotel bars stayed open for residents- or is this a thing of the past?

Friendly staff, well situated and good facilities

Stayed in October 2023

Suite was tired and dated , huge stains on carpet. Guests are charged to park in a very large and mostly empty car park

Breakfast was of a good standard

Stayed in September 2023

Breakfast was nice. The staff were super. The room was modern, clean, and very comfortable. I'd visit again. Everything in walking distance. Which was a bonus.

Stayed in August 2023

It was lovely plesent stay

Stayed in August 2023

Very uncomfortable bed and room was not very clean. Also downstairs room was very very hot! We did mention this upon checkout and the staff member was very understanding and dealt with the matter well so hopefully things will change for the better.

Most of the staff were nice and the breakfast was ok. Only a short drive to the city.

Stayed in October 2023

Our room was dated and so was the bathroom. Bath drainage very very slow. Noise from heating or air conditioning coming from outside day and night Lighting in the room not working Poor quality breakfast Horrible coffee Parking isn't free

Dated room. We stayed in room 125. Constant humming noise coming from outside. Lighting not working. The bath wasn't draining water fast enough. We had a broken fan in the room. 2 soft pillows each. Very uncomfortable. Breakfast was cheap and poor in quality.Not enough choice for all of us. We had to keep asking for juice and croissant. Horrendous coffee machine. We paid close to £270 for two nights and it wasn't worth the money at all. Parking isn't free.Very disappointed for a collection signature hotel. Dismissive staff. We were told we will be contacted by management but that has not happened yet. There is definitely so much better out there at much more affordable prices.We will not be back.

Stayed in October 2023

Though the room had a bath there was no plug for it which was a little disappointing as I arrived about 10pm and was looking forward to a soak befor bed.

The room was a good size and the bed was large & comfortable. Though there was no aircon the fan kept the room at a reasonable temperature for sleeping. I enjoyed the swimming pool, sauna & steam room befor checking out at 11.

Stayed in September 2023

excellent breakfast, plenty of choice and well cooked. Evening meal was of a high quality and great staff.

Stayed in September 2023

very good diner and breakfast many thanks

Stayed in August 2023

The room was damp. The extractor fan in the bathroom wasn't working and I noticed mold in the bathroom.

Breakfast was good. The mushrooms were cold the 2nd morning so I suspect the bain marie was not on.

Stayed in September 2023

No lifts so was on 2nd floor with a bad knee trying to carry luggage. Restaurant quality poor. Staff were in the pool n was srubbing n cleaning whilst guests were using facility. Didn't explore or eat out in Gloucester as was very rough, felt unsafe, went to surrounding areas instead.

Rooms were nice n clean, staff very friendly

Stayed in August 2023

No cot in room despite requesting one, room felt dusty and in need of a revamp. Single bed in the room was uncomfortable. Breakfast not served until 8 which doesn’t cater for family’s with young ones up early. No alternative teas / drinks in the room for those that can’t drink caffeine. Music and shouting going on all night as event on. Staff unfriendly and left waiting in restaurant for table.

Receptionist was nice and the room was big.

Stayed in September 2023

Not the fault of hotel but extremely noisy resident in room next door and slamming of doors which kept us awake from 5am

Lovely property and spa facilities and restaurant and bar

Stayed in September 2023

No air con

Perfect room right near the restaurant and spa. Quiet.

Stayed in September 2023

I didn’t like the dirty bed linen on the single bed in our family room, nor did I like the dirty grit in the small pool or the rash I have had since swimming there.

I really loved the location.

Stayed in September 2023

They’d over booked the hotel, so my room was not available.

Unknown

Stayed in September 2023

Charges for parking. It's part of the hotel grounds and shouldn't be extra charge for this.

Staff really friendly and helpful.

Stayed in July 2023

The Room Outdated with a bathroom that was left over from the 80’s. The bedroom furniture was covered in dust. The Swimming Pool A complete disgrace. Filthy dirty with slime running down the hot tub walls. Empty plastic cups in the pool . No lifeguard at all ! This pool was a public swimming pool that has been poorly maintained and is populated by local kids! Not at all relaxing The Bar Poor selection of beers, wines and only one gin!! The food Wasn’t expecting much at the stage but one of our mains was sent back because it was inedible. The Parking We had to pay !!! Seriously

Nothing at all

Stayed in September 2023

Unfortunately in this current day the prices for food for you had at the bar was a slightly overpriced, and of course so were the drinks.

The location is great. The staff were helpfull, friendly and very polite. The room was nice clean. Food was nice and breakfast was plenty.

Stayed in September 2023

The room was extremely hot and therefore nights were very uncomfortable, we had 3 fans going all day and night. Our bath mat was dirty upon arrival, new cups were given every day but old cups were not taken away. Sometimes one bed was made but not the other need - very inconsistent.

The hotel was in a great location, staff were attentive and friendly throughout our stay.

Stayed in August 2023

We were given a disabled room instead of the standard twin bedroom that we booked. It was very uncomfortable and upon requesting to change we were told there wasn’t any other room to switch. We had to force ourselves to stay the night in an uncomfortable room. The facilities were not good at all. Rusty, dirty and mouldy. Kinda made me wonder if this is the kinda of room a disabled person is kept into in a 4-star hotel.

The staff was cheerful.

Stayed in August 2023

Shower in spa needs proper taps.

Great room, great pool and spa facilities

Stayed in August 2023

The staff on reception were rude and not being made aware off two payments going from bank totalling double the booking and also having to pay for parking 5 a day

The pool and spa, breakfast was good.

Stayed in August 2023