All was great

Comfy and nice decor. I needed a drink in the evening but had no money for vending machine and bar was temporarily closed. The receptionist asked me what i wanted. I said coca cola. He got me it and said no charge when I offered payment by card.

Stayed in May 2023

Having advertised free parking we had to pay £15 to park. We couldn't get an evening meal until after 8.30pm.

Bed was very comfortable.

Stayed in May 2023

I didn’t like having to go out in the rain to pay a £5 parking fee. If you want to charge for parking then add it to the bill. A parking meter outside is a joke as is being told I will get a fine if I don’t pay it on arrival asap

Stayed in April 2023

Shocking. Arrived at the hotel after booking s family room to be told I had booked I had booked s double. Had to show them my booking confirmation and that I had booked a family room and wasn’t too keen a sharing a bed with my mother. So we was put in two doubles! Ordered 3 meals which come to £65. Daughters food came out was left on the table with no cutlery for 20 minutes had to go and ask where the other 2 meals where to be told they had ran out what we orderd so would have pic something else…

Stayed in May 2023

No treatments were available for our stay.

We stayed here for the pool, it’s great you can order food from outside the hotel.

Stayed in May 2023

Pool and Gym are really a highlight here.

Stayed in April 2023

I like all of it it's a lovely hotel alway stay here

Staff very welcome love that it has a spa

Stayed in May 2023

located in the middle of a housing estate pool was knocked of and we were told to get out 15 min before it was supposed to end also room wasn’t cleaned even though we had make the room sign on the door also pool isn’t nothing like the pictures it wants a deep clean around about it . overall 5/10

rooms where nice and big

Stayed in May 2023

Bar and breakfast very well organised

Stayed in May 2023

N/A

The receptionist was lovely, very friendly and helpful. Stayed in a suite it was huge

Stayed in May 2023

rooms are dated for the price you are paying for and the general cleanliness is sub par. paying for parking in a non-city centre location seems like a money making scheme from staying guests, when other visitors (bar and gym) get up to 3 hour free.

breakfast was lovely, and the use of swimming pool and spa was great

Stayed in May 2023

All Good.

Nice place to stay, good staff.

Stayed in May 2023

Restaurant/gym staff have little customer service. Gym staffs saw me approach their desk (Blonde girl and asian guy) and continued to have a conversation without even saying hello. I stood there for about 10 seconds until another staff member saw me and gave me a pen to sign in. Went down to the restaurant for breakfast and a lady with short hair came up and asked for my room number without saying hello or good morning. Ordered food at the bar on the last day of my stay. There was customers at the bar area or in the restaurant area, yet my wrap took 35 minutes to come. I wasn’t even given any knife and forks or napkin. Hotel need to train their staffs on how to serve customers.

Room/bathroom was clean

Stayed in April 2023

Shower was very poor and not working properly Bed was two singles but booked a double Staff unhelpful Fire alarm at 3am that the staff didn’t know how to turn off Queueing to check out due to staff shortages Room was too hot Shower and bath had hair all over them Car park was far too small for when the hotel is busy Not well sign posted, hard to find with no lights to show you

Nothing

Stayed in April 2023

Room was cold and no way to turn heating up. It was not a quiet room as requested, it was at the top of the stairs and so all the traffic going down the corridor walked past. Food was awful, overpriced and undercooked plus nobody checked if it was ok. There was a parking fee. This was made clear when booking and I could have booked the Hilton for cheaper had I known this.

Room size and spa facilities.

Stayed in April 2023

My room on the 2nd floor was decor tired. The water pressure for the shower was very weak. The fixtures broke off in my hand and some were missing too. The pillows were very uncomfortable.

The gym, spa area and restaurant were all fine.

Stayed in April 2023

the sauna and steam room was great but the only downside was the pool didn’t seem to have any heating to it…the water was freezing. we had our little girl with us so we wasn’t able to take her swimming as it was way to cold for her to play!

we were welcomed with a room upgrade and compliment drink for my partners birthday. the staff were super helpful and the room was above our expectations.

Stayed in April 2023

extremely dirty and the room smelt bad. it was a very rundown hotel and room. Cracks on the walls and woodwork and the windows horrible.

It was close to where we needed to be. Jamie front of house / reception and his colleague were fantastic. Jamie was so understanding, a complete professional. honestly he knows how to treat with customers.

Stayed in April 2023

I booked this hotel for my daughters 13th birthday celebrations and the experience completely ruined her birthday. The rooms were terrible, the pool was falling apart, the fact I had to pay £5 to park in the hotel and sister even stay 2 hours

The staff

Stayed in April 2023

Creaky floor boards, poorly ventilated room, luke warm jacuzzi, Initial greeting when told to pay for my car parking quickly, even though my app said it was complimentary. Nowhere near as close to Gloucester as we thought.

Breakfast very good well organised and offered me gluten free alternatives. Room was clean, bathroom was nice.

Stayed in April 2023

an unauthorised charge to my credit card which has not been resolved and no response from hotel despite phone messages and emails

all very clean and staff very pleasant

Stayed in April 2023

Great size room, good facilities (Spa/Pool/Gym), excellent breakfast service

Stayed in April 2023

very tired, rooms dated, pool and jacuzzis were cold, buffet breakfast not served hot enough.

comfortable bed

Stayed in April 2023

Nothing

Everything

Stayed in April 2023

pillows were slightly to hard. breakfast was a little expensive

the Executive room was very big and room was clean and spacious. The swimming pool and sauna were fantastic. The bar area was very comfy and inviting for evening drinks

Stayed in April 2023