Check in says from 3pm. We got there earlier to be told I could use leisure facilities but my child couldn't 🤣 ... I'll just leave him in car then 🤷‍♀️ so was told could get food in bar instead. Went in bar to order food to be told no chef 🤣. Then someone came to tell us they made a mistake, my child could go in pool, was 2.50 then so I said we would wait 10mins to just go in room, to be told it probably wouldn't be ready! Later stood at bar for 10mins no one around! Breakfast was £15 for my 10yr old to have half a bowl of dried cereal! After complaining they did refund. Just wasn't impressed with any of it.

After complaining about few issues, reception staff refunded

Stayed in June 2022

This review has been hidden because it doesn't meet our guidelines.

the staff are friendly and they had leisure facilities

Stayed in June 2022

It wasn't very clean at all. Dirty windows and room Location wasn't nice

The staff were lovely, free breakfast for my birthday. Pool and spa was lovely and bed was so comfortable

Stayed in May 2022

There were too few staff and they all seemed stressed. The evening meal was poor. The overall feeling of the hotel was drab and gloomy.

The two rooms were together as we had requested. We really enjoyed the pool. The room was clean and the bed was comfortable.

Stayed in May 2022

There was a lot of noise at night due to poor sound proofing from the corridor (room doors banging), the car park outside and floorboards creaking above.

Staff were lovely and the swimming pool was great!

Stayed in May 2022

staff unhelpful on reception hasn’t booked dinner reservations and the. told us they were full when the restaurant was empty half the night rooms dated and old room was undone door open on arrival scuffs all over walls definitely not worth the money I paid

breakfast

Stayed in May 2022

We went for the suite and although big, the room felt old and as though no care had been put into the decor. Random sofas and armchairs all of odd colours, none of which were very comfortable and all felt dirty. The sofa bed, although not used by us, was broken and could not be sat on. The carpet had some stains on it. The sound proofing is by far the worst I've experienced in a hotel. You could clearly hear every door in the hallway shut and other rooms singing/ talking. The TV was a good size but the channels are poor and no HD in 2022 is personally not good. The bath was also not clean and black mould was clearly visible. No toilet brush in the bathroom. The bed was not comfortable (very hard and firm, obviously stiff springs) and the pillows were of poor quality in my opinion although my partner did not mind these.

Staff were all friendly and no bad experiences with them. The Spa and leisure centre is lovely and we have used this before. Location is great, 10 minutes from Gloucester Quays plus easy to find with a sat nav. Express checkout for pre-paid customers is excellent and saved us some time when leaving.

Stayed in May 2022

Radiators on full blast in hallways was so hot was ridiculous

Stayed in May 2022

Nothing

The location, facilities, the size of our suite and the breakfast

Stayed in March 2022

Nothing

Breakfast was very good & location was spot on

Stayed in April 2022

Ran out of cookies at breakfast before I could have one! They looked yummy :(

Spa was amazing. Room was clean and tidy. Staff were helpful. Would go back.

Stayed in April 2022

Staffts are little bit rude. They are not seem happy to welcoming for every guests. To find the room is like maze. But this is English style i guess. Couldn't find hair dryer in the room. We got low floor room. 반지하같은 방.

Breakfast was just ok. We chose this hotel becUse of location where we wanted.

Stayed in April 2022

Old structures, not that clean

Stuff are very nice

Stayed in May 2022

To over prices, restaurant was disappointing my partners food and my own food was 15 minutes apart but the one staff member did try to make it better by taking it off the bill didn’t catch his name but was still disappointed as would of been worth the money to have it all come at one time

The little touch for my boyfriends birthday was lovely

Stayed in April 2022

Cold changing rooms in the spa

The staff were very friendly and helpful, from the reception staff, the staff in the spa reception and those in the restaurant at breakfast. Couldn’t have asked for more. Breakfast was lovely with a good choice. Swimming pool/spa area a bonus.

Stayed in January 2024

small rooms , “spa” was small and hot tubs were cold. There was a charge for parking

good location , had a pool.

Stayed in May 2023

we were told the room would be decorated for my partners birthday, when we got to the room nothing was decorated. when I questioned the reception team they said they couldn’t find the balloons, just a bit disappointed as was for a special occasion and it looked like I had made no effort.

The use of the leisure facilities

Stayed in May 2023

the floor in the room creeks and dips in places as if floor boards were broken swimming pool was freezing cold wasn’t offered robes urine on the toilet seat

the staff were friendly beds were big

Stayed in March 2023

Bed slightly hard

The pool area

Stayed in February 2023

chewing gum in drawer, towel rail had broken knobs and lady running the bar in the evening wasn’t that welcoming. Also, seem to be a group of locals that knew her and were quite disgusting in their manner including that guy moaning that he shouldn’t of wore track suit bottoms as they have p*ss stains after using the loo.

the pool was an added bonus, room was quiet and mostly clean. Most of staff were friendly

Stayed in February 2023

food on Saturday was not very good

very clean staff very helpful breakfast very nice

Stayed in October 2022

the swimming pool area seemed very dirty compared to usual;

friendly staff at reception (Skye) was very helpful :) the swimming pool and jacuzzi are the reasons why we come to this hotel

Stayed in September 2022

need a little update in parts but overall very pleasant

friendly staff

Stayed in June 2022

My room was very warm no air conditioning they provided a fan which basically blew the warm air around the room which made it even more uncomfortable. Slept terribly both nights due to the heat and the bed was very uncomfortable to. Towels were not very clean had stains on them

Entrance was airy

Stayed in September 2023