Restaurant had a large party and no availability for other guests to dine for a 2 hour period. Reception guy took forever to check me in and wasn’t particularly friendly. Room was just standard nothing special. Have to pay additional for parking (only£5) but when you’re paying £150 a night you expect this to be included. Overall wasn’t exactly luxury or overly pleasant. Just standard and overpriced. I’ve stayed in better 3 stars and certainly better 4 stars.

Swimming pool / sauna etc fairly nice (changing rooms not great. More like a standard leisure centre).

Stayed in September 2023

The shower curtain I had was ripped. Walking towards my room I couldn't but not notice all the walls and doors are bashed into and marked, feels dated and worn out. Needs some TLC.

The staff are all nice and friendly.

Stayed in November 2023

Breakfast was awful, really cold beans, weird tasting scrambled eggs, overcooked bacon & disgusting mushrooms.Food wasn't ready at the same time and cheap tasting, total disaster with the delivery of the food.

Hotel was fine

Stayed in October 2023

All fine

Front of house was excellent

Stayed in October 2023

The bath mat wasn’t clean. One of the rooms was cold and we couldn’t use the heating system. Shower parts popped off when using them. Parts of the hotel was shabby. Children cant use the pool after 10am which was not helpful as breakfast was between 7:30 until 11am. This spoilt the weekend really as we wanted to enjoy the spa facilities. Breakfast items kept running out.

Very nice on approach. Staff really pleasant & happy to help. Very accommodating. Understanding with slow checking out. Although we was on time.

Stayed in October 2023

Pool is ok (bubble pools and steam/sauna) good but no hot tub. But bizarre design, no access to changing rooms from pool, you have to walk wet through reception. Odd and inconvenient.

Food (breakfast and dinner) were very good and the waiting staff were excellent. Our family room was a very good size.

Stayed in October 2023

The bar food was poor and not well presented. For the cost !

Hotel was spacious and clean, room was good

Stayed in October 2023

Out of town re walking No hairdryer in room

It's always clean, good sized beds and WiFi

Stayed in October 2023

There was nothing to dislike.

Location was convenient to the people I was visiting

Stayed in September 2023

Lovely staff, very welcoming! They kept our son's milk in a fridge for us as no fridges are available in rooms. The pool was great for all of us (kids pool + main pool), gym was a good size with varied equipment, and everything was conveniently located. Room was clean and comfy, it did get a bit hot in the night so remember to turn the towel heater down if you don't like the room super toasty (takes a few hours to respond). Food was fine and as expected. The staff brought our food to the room when our little one decided an evening meal in the restaurant wasn't on the cards, and that was really appreciated.

Stayed in October 2023

Clean and friendly

Stayed in October 2023

terrible restaurant service in the evening. food was great just poor service. nice checkout.

nice room, clean. great breakfast

Stayed in October 2023

Booked an executive suit but had a standard room and got 50% off the stay. However, when you book a high priced room, you expect to get what you pay for and what you booked.

Great swimming pool and facilities

Stayed in October 2023

Arrived late 9.30 an very hungry but we just missed dinner time but there was no other food on offer. So would have been better if there was any cold food on offer to buy but there wasn't, so had to go a little drive to tge local shop to buy food

Room was nice very clean bed was so comfy

Stayed in August 2023

Awkward to get to

Good pool

Stayed in August 2023

Had to pay for parking.

Stayed in September 2023

The restaurant was busy with a senior citizens coach trip. The 3 restaurant staff we dedicated to support the trip and others were secondary so I can only assume the Hotel need to please the coach trip booking company which I understand. My company travel to this area 3 or 4 times a year and have tried a few Hotels to identify which one makes our staff most comfortable. We will keep looking which is a shame because the Gym was good.

The Gym and Leisure Facility was very good. Bar and Dining Room comfortable. Room very comfortable and clean.

Stayed in September 2023

Not sufficient staff to help all guests. Restaurant food was not great, but with relatively high prices. A side dish of Ceasar Salad with 6 leaves of salad, half a sandwich and some cheese for £ 5,- was very expensive. More effort could have been put into this. The wifi was not working on my iPad and slow on other devices. This can be better. Overall not the experience I am used to at BestWestern.

I had higher expectations of the hotel. On arrival I had to pay £ 5,- for the hotel parking. Why? This should be incorporated in the price. Sufficient parking space. The reception staff is friendly. Room size OK and temperature in room was OK. I used the swimming pool, this was somewhat small but OK.

Stayed in September 2023

Room 223 a little dated and worn in places. Bedside table damaged and the towel rail in the bathroom not working. Carpet covered in hairs, not vacuumed properly.

Lovely quiet hotel with amazing spa facilities. Dinner was lovely and the breakfast plentiful and well presented. Staff very friendly and accommodating.

Stayed in September 2023

No amenities, no fridge, bad shower

Location, spa facilities

Stayed in September 2023

I did not personally eat any meals at the hotel but one of my siblings had to return his chicken wings as they were still frozen in the middle. As for myself I got served a gin and tonic in a brandy glass, also they had no lemon or lime to accomplish it.

Stayed in September 2023

The food in the bar was not good! Poor quality and over priced. Breakfast was basic but adequate Paying for parking additionally, should be included for paying guests or reduced. No nice outside areas, there was one but seemed a bit unloved.

Swimming area was very good Staff were friendly Close to Gloucester quays which is great for food and drinks options.

Stayed in September 2023

Nothing

Very nice spa facilities. Had a nice lunch in the bar, had a nice evening meal in the restaurant. Drinks not cheap but where is. Breakfast very good, went at a busy time and food was a bit slow in being topped up but it was busy. Good sized room and bathroom, very comfortable, tea and coffee facilities and little biscuits

Stayed in August 2023

The hotel location is within a large housing estate, which wasn't what we expected and seemed a strange place to find an hotel. Car park at the front of the hotel isn't very big and tricky to navigate, however there are plenty of additional parking spaces within the hotel grounds. The daily £5 parking fee wasn't expected, welcome or felt necessary if one is residing at the hotel. We dined at the hotel restaurant for diner. The child' menu, choice of a main, a side and a dip, had no prices displayed. We also felt that there should be two choices of sides for the children not one side and a choice of a dip. surely having additional veg is preferable to a dip. I looked at the restaurant receipt after our stay and noticed we had been charged almost £5 (£4.75) for onion rings, an item we had not ordered or received, thanks for that. So check your restaurant receipt before leaving. On departure we were unable to hand our key to the receptionist. We waited with another departing family whilst the receptionist' time was monopolised by a young lady in a 'personal trainer' sweater. We along with the other family gave up waiting and just left the key cards on the reception desk. Shame because I wanted to mention the dodgy floor in our room. The bedroom had a very poor floor. squeaks, uneven and there is a small area near the window where its like stepping onto a diving board. Very unsettling when you draw the curtains. It needs sorting.

The hotels swimming pool was very good. Changing rooms, lockers and towels provided. We were able to use this facility prior to checking in to our room. Staff were friendly and welcoming. The room was larger than those found in other hotel chains we;'ve used in the past. Well appointed, with just one concern, see below. The restaurant was pleasant and relaxing. Breakfast was good. Plenty of choice, cereals, fruit, croissants, full english, toast, etc. Excellent poached eggs cooked to order. Quality of the food was very good.

Stayed in August 2023

Nothing.

All good. Thank you.

Stayed in August 2023