Cooked breakfast- scrambled eggs, mushrooms and sausages were cold, plates were cold. Only the bacon and tomato were hot. Couldn't get comfy in the bed, couldn't turn radiator down/off.

The staff

Stayed in April 2025

Odd place to stay / over priced for offering.

Not a lot

Stayed in March 2025

I think perhaps a tastier menu

The fact that the spa and room were fabulous

Stayed in March 2025

Was not tidy and we had to ask for extra pillows that arrived hours later. Also asked for a plug for the bath that never turned up. Tea and coffee in room was nowhere enough for two nights.

Stayed in March 2025

There was nothing I dislike

Hotel is loverly friendly staff are amazing carnt do enough for you

Stayed in March 2025

Fantastic hotel, no complaints at all, would definitely stay again !

Stayed in March 2025

Parking charges

For work this is good value with the bonus of a pool and spa.

Stayed in February 2025

Pool times for children did not match booking .com sites Hotel needs repairs and maintenance Carpets in lobby were filthy Tiles broken in pool area Trims in bathroom all broken Tv in the room did not work Misleading advertisement on website No space for family with a young child for dinner was not told to make a reservation

Pool Breakfast was ok Bed was comfy Some staff very friendly

Stayed in March 2025

Pool was cold

The breakfast was awful. Nothing hot was really edibal, at £10pp m, you really should be doing so much better.

Stayed in March 2025

Children couldn’t swim as they are not allowed after 6pm and breakfast on a Sunday is not served until 7:30am. No good if you need an early start.

It was alright

Stayed in March 2025

Unhelpful staff

Paid the bill at the hotel (£940.00) but have been charged twice more from booking.com (£1880). Both booking.com and the hotel aren’t willing to help.

Stayed in March 2025

Food was terrible, cold, had to wait for coffee machine Plates and no Bacon

Stayed in March 2025

Are room was not great, dirty bathroom poor water flow for a shower. For the price we paid we have had a lot better.

Location was nice breakfast was excellent

Stayed in February 2025

Everything

Nothing

Stayed in February 2025

The room was excellent. It exceeded our expectations. We felt spoiled for two nights of luxury. Thank you.

Stayed in March 2025

Nothing!

Comfortable beds, lovely relaxing spa with a huge jacuzzi, the perfect way to unwind. The staff were really friendly and helpful especially Jaz at breakfast. The manager Karl was calm, friendly and respectful and went out of his way to sort out a problem we had. We couldn't have asked for more! Thank you!

Stayed in February 2025

Great location, staff really nice, pool/spa areas were very clean

Stayed in March 2025

Comfy bed and excellent breakfast

Stayed in March 2025

Pool and jacuzzi was freezing cold, the first time we complained the women at the spa reception said “what do you expect it’s only a bubble pool it’s always like it” we made it known that we had been going to the hotel for 5 years and it’s never been cold, she then went on to ignoring us so we left and went back to the room. In the morning we went down to the pool and it was still freezing cold, we then raised our complaint to reception and we were then told someone would be in contact with myself with regards to compensation due to us being regulars and driving 2 hours from home the spend the night. Boone has been in touch with me and I’m quite disappointed. We spent most of our time in the room as was unable to use the pool.

Bar staff and reception staff were lovely and friendly

Stayed in March 2025

Clean and all important details nice

Stayed in March 2025

Room wasn’t clean dust everywhere carpets didn’t look like they’d been vacuumed, the window in my room never shut wasn’t told about this. Some spa staff were rude and felt like it was a chore when asking them a question. Was never anyone constantly on reception. Bed was hard and on the last night was woke up nearly every hour to our room phone going off.

Property was a good size , leisure facilities were good although the pool was cold

Stayed in February 2025

The bath wasn't working. It took a few reminder to replace the dirty mugs with clean ones and add more milk satches. The food was terrible. The swimming pool was dirty. The female shower cubicles were disgusting. I am going to make a formal complaint. The curtain was broken. What more can I say. A lot more

The bed only

Stayed in February 2025

Absolutely beautiful hotel .. very clean .. Staff where luvly .. would definitely stay here again x

Stayed in February 2025

Paid extra for executive suit (standard room at Premiere Inn is better) hotel does not match that of the pictures and overall appearance was dated and unsanitary, breakfast was below standard definitely not worth what we paid. Tried contacting the hotel on multiple occasions and could not reach anyone automated machine only.

Receptionist and breakfast staff were friendly

Stayed in February 2025

Everything

Nothing

Stayed in February 2025