19 St Andrew Square, Edinburgh, EH2 1AU, United Kingdom
#42 of 175 hotels in Edinburgh
Guests' ChoiceBased on 4983 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.8
Staff
9.3
Value for money
8.3
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 January 2025
Brett
United KingdomThe room was very small. It was smaller than most hotel rooms where I have stayed with Ibis. There was not much natural light either. It felt a bit boxed in. I think most of the rooms are very small in this hotel. My impression was that they had renovated the building and had made as many rooms as they could. Like many modern hotels, you can't open the window to get fresh air, which I found frustrating. I could not turn down the temperature past 18 centigrades.
The location is perfect. It is close to the major attractions as well as the train station. The staff was super welcoming and flexible. They allowed me to check in a bit earlier at no extra charge and were patient with the explanations about the place. The room was well-decorated and very clean. There was a lovely kettle with tea, coffee, and cookies in the room. There was a nice shower in the bathroom. The breakfast which is included was amazing!! 5 stars out of 5. It easily can be a brunch because they have a wide array of pastries, cereals, cold cuts, and drinks.
Stayed in January 2025
Reviewed: 19 January 2025
Omond
United KingdomNothing!
Great staff, lovely decor, exceptionally clean, visible supporting positive humanitarian projects. Breakfast was amazing
Stayed in January 2025
Reviewed: 19 January 2025
Tereasa
IrelandNothing
Hotel was very central ,really nice comfortable clean rooms breakfast was one of the best ,plenty of variety and spacious dining area ,music in the bar was also good. Really enjoyed our stay there
Stayed in January 2025
Reviewed: 18 January 2025
Simon
United KingdomStayed for 2 nights' great location comfortable room. Really enjoyed continental breakfast. Friendly bar with live music on
Stayed in January 2025
Reviewed: 18 January 2025
Bevm
United KingdomExcellent location in the centre but very quiet. Room was lovely a good size and a fabulous shower. The staff were all lovely and helpful. Good continental breakfast selection. Able to leave cases before we checked in. This is a lovely place to stay in Edinburgh.
Stayed in January 2025
Reviewed: 18 January 2025
Lindsey
Australiano complaints
The staff looked after us with a room upgrade due to having a baby and to allow more space for us.
Stayed in January 2025
Reviewed: 17 January 2025
Sally
United KingdomEarly morning noise from the street ( building work? commencing around 5 am !! ) Very noisy and double glazing didn't seem to help. Really did impact on sleep in room 207. I'd definitely ask for a room away from any building work if staying at this hotel again.
Cleanliness of hotel Professional, friendly staff Location of hotel
Stayed in January 2025
Reviewed: 17 January 2025
Abdulrahman
OmanRoom little pit small so for couples with big suitcases it’s hard to fit inside and open them had to be closed and items are all out in the cupboard
The hotel is very close in the centre walkable distance from the train station and close to big shopping centre Breakfast was amazing and has variety of food Rooms are clean and loved the shower area Staff are super friendly had an amazing stay very recommended
Stayed in January 2025
Reviewed: 16 January 2025
Katy
United KingdomThe room was very comfortable and clean to a high standard, above all expectations for the price, I will definitely be booking again when I come back to Edinburgh
Stayed in January 2025
Reviewed: 16 January 2025
Greg
United KingdomNothing, it all was perfect.
Very friendly staff and very clean
Stayed in December 2024
Reviewed: 16 January 2025
Maddison
United KingdomNothing at all
Lovely hotel, clean and very nicely decorated. Staff were super helpful and friendly and allowed us to check in earlier and also leave our luggage there whilst we explored on the last day. They also gave us recommendations of things to do as the weather was appalling! The breakfast in the morning was great value and you wouldn't need anything more, there was plenty to choose from. I'd booked this trip for my moms birthday, and she loved the decor of the hotel - so a very pleasant stay thank you!
Stayed in January 2025
Reviewed: 15 January 2025
Lu
United KingdomEspecially strong and satisfying shower water pressure.
Stayed in January 2025
Reviewed: 15 January 2025
Craig
United KingdomWould have liked a little more option than a continental breakfast, but it was fine none the less
Excellent location, spotlessly clean, very quirky..
Stayed in January 2025
Reviewed: 15 January 2025
Chirag
United Kingdomfantastic location and lovely clean rooms
Stayed in December 2024
Reviewed: 15 January 2025
Sharon
United KingdomNo milk with tea/coffee in room. I am sure if I asked I would have got some. I was yo tired.
Great location, decor very modern. Rooms comfort beds very comfy. Excellent continental breakfast. Staff lovely.
Stayed in January 2025
Reviewed: 14 January 2025
Sandy
CanadaMy room was so very small, no where to put my luggage and a squeeze to hang up my wardrobe. However the manager without expense to myself moved me to a room that was just perfect for my long stay.
The location was very good for walking to places of interest. The staff were friendly and helpful. The surroundings , lounge area, bar & restaurant were lovely.
Stayed in December 2024
Reviewed: 14 January 2025
June
United KingdomLocation was excellent. the room and bathroom were immaculate and very stylish. Everything we needed was there. Tea and coffee. hairdryer. Lovely and warm. Breakfast was spot on. So much Choice. Price was excellent.
Stayed in January 2025
Reviewed: 14 January 2025
Darren
United KingdomNot much if I was to be really picky a full English breakfast might have been preferred by myself rather than a continental breakfast. But that is being picky as the continental was still very good.
hotel staff. Clean hotel
Stayed in January 2025
Reviewed: 13 January 2025
Georgios
GreeceThe room was a bit on the smaller side but still cute!
Amazing atmosphere and design, recently renovated!
Stayed in January 2025
Reviewed: 13 January 2025
Monaghan
United KingdomThe only problem was the rooms are small when we went in but warm and bed was comfortable.so everything else was much more positive s .
I loved that the staff were very helpful I asked a few questions about were to go also the breakfast had lots on offer and very healthy lots to eat when we were leaving hotel they offered us if we were going shopping we could leave our cases so nice also a brilliant location so central shops right at the next st great restaurants in the square so I don't have far to travel.would definitely recommend it I normally go bk April or may but now I know we're going no hesitation definitely the ibis.
Stayed in January 2025
Reviewed: 13 January 2025
Nicola
United KingdomCentral location, bright modern hotel. Very dog friendly. Welcoming friendly staff. Nice breakfast.
Stayed in December 2024
Reviewed: 13 January 2025
Ingrid
RomaniaThe room was very cold at arriving, but in a few hours it got better.
Beautiful room with a double terrace and a splendid view. Cozy atmosphere. Great location.
Stayed in January 2025
Reviewed: 13 January 2025
Gillian
United StatesBest location, to all sights , accommodation amazing continental breakfast surprise me absolutely fabulous. Going back layer this year
Everything
Stayed in January 2025
Reviewed: 13 January 2025
Colleen
United KingdomNo shower cap or other accessories in bathroom
We missed breakfast as we didn’t feel hungry However the breakfast times seemed fantastic.
Stayed in January 2025
Reviewed: 13 January 2025
Leia
United KingdomOver flowing showers in en-suite.
Stylish. Clean. Comfy beds. Helpful staff. Great location.
Stayed in January 2025
Berlin, Germany
Seevetal, Germany
Mamaia, Romania
Bentonville, USA
Pančevo, Serbia
Bellville, South Africa
Varese, Italy
Sa Pa, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content