Rooms were smaller than expected, the AC didn't work. But the staff was quick to offer an alternative by offering us a 20% discount on our stay even before asking and make our stay comfortable by getting a fan. They should mention room size to give people an idea when booking.

Breakfast was good, convenient location being a short walk from the Paddington station. Staff was very friendly and helpful.

Stayed in September 2022

The breakfast was quite pricy, though delicious.

The service at the hotel was great - after we checked in we realized that our Air conditioner wasn't working and since it was a hot day we asked to move rooms. We were accommodated quickly and moved to a way better room that was more like a suite than the room we had for 3 people originally. The new room was super clean, had a separate living room-like area, the decor was cool, a large bathroom, and the beds, including sofa bed, were super comfortable. The robes and slippers were also appreciated as well as the water in the room. Everything was spotlessly clean! The room was quiet - no outside noise or noise from other guests.

Stayed in August 2022

Fantastic location. Walked to Kensington high street through the park. East to find. Very clean and very pleasant, helpful staff.

Stayed in September 2022

the room we were in, which is the same type of room we stayed in last year but set out differently, had a set of quite steep steps down to a lounge area which was a bit unsettling for us as my husband has health issues.

the property is in a perfect location and is beautifully furnished throughout. the staff are the best I have ever come across, so helpful and friendly.

Stayed in September 2022

Nothing

Lovely staff and very comfortable

Stayed in August 2022

Everything was amazing the front office Miguel was really helpful and accommodating. The guy from the housekeeping was very helpful too when i requested anything. Keep it up guys 👍

Stayed in September 2022

Map upon checking in.

Liked the location, the staff was very helpful and the breakfast was the best ever!

Stayed in September 2022

The location is very convenient with 2 tube stations in the vicinity, so very good connections to anywhere in London. The staff was very helpful and friendly. The breakfast is great and the lady who manages it is all over the place answering promptly to any request.

Stayed in September 2022

limited restaurant

location. very clean ,comfortable

Stayed in September 2022

The size of the room

Stayed in August 2022

nothing

well maintained, modern, nice feel, clean and bed was comfortable. fab breakfast. I like the fact it wasn’t a buffet cooked breakfast and that it was made fresh for you. it was lovely.

Stayed in September 2022

Excellent service with very friendly staff. Good location, will be my first choice when visit London next time.

Stayed in August 2022

Nothing

Room was clean, spacious and quirky. Pillows were super comfy. Breakfast was fabulous. Staff were friendly and helpful. Location was in a lovely area, peaceful and not far from the tube station which was easily accessible to all the areas we wanted to go.

Stayed in September 2022

Not much considering the price.

Proximity to tube stations, breakfast was good and good variety, nice staff, returning to a clean room at the end of my day, the neighborhood.

Stayed in August 2022

bath room in the larger room with the extra place for a sofa was tiny and unmanageable. you could barley get in and out of the tub. I'm small and I have to wonder how would anyone bigger then me, manage. kids bathroom had a shower about the same size but because it was a shower the room made more sense. did not care for the location that much, there is about a 10 minutes walk to every station in the vicinity, so we ended up using uber allot. of course it's not the hotels fault, but if being close to transport is a factor for you, take it under consideration.

the rooms were nice and clean, the staff was helpful. breakfast is good for what you get in Europe, and you can always ask for things that aren't on the menu and they are happy to comply (such as cucumber and hard boiled eggs). We asked for umbrellas on a rainy day and were given happily, and so was an adaptors for electric devices. we ate at the lobby bar a couple of times and the food was very nice. all in all, a good experience and we would consider returning.

Stayed in August 2022

Pillows

Location

Stayed in August 2022

staff were very helpful and friendly

Stayed in August 2022

room just a little bit too small

great location , very tidy and friendly staff

Stayed in August 2022

The hotel is in a great location easily accesible from various tube stations and the breakfast in the morning was fantastic. The service was excellent throughout and I would definitely come back again.

Stayed in July 2022

Booked an Executive double and stayed in room 517 which seemed very small, even by London standards, so the standard double must be tiny?

Staff couldn't do enough for you. Breakfast was great. Beds were lovely and comfortable. Very clean. Able to drop bags off on arrival day and to pick them up in the evening on the last day. Good location. 7 minute walk to Queensway tube.

Stayed in August 2022

I really liked the reception staff who made my stay. It was during the train/tube strike and I drove down from Carlisle and was fraught! The welcome was great. The receptionist made it all seem easy. Slept like a log. Reception staff helped me again perfectly!

Stayed in August 2022

thin walls, very limited menu in restaurant

lovely room & location, nice staff

Stayed in August 2022

Nothing we didn't like.

Location was great, breakfast brilliant and all the staff were exceptional.

Stayed in August 2022

I wish the TV was a smart TV - that's the ONLY bad point.

Stylish room with amazingly comfortable bed. Room service included and is amazing! Staff are very friendly. The hotel is very quiet and possibly the best nights sleep I've ever had in a hotel. High quality breakfast. The hotel is close to Hyde Park which is great for views and somewhere to relax.

Stayed in August 2022